Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


chunkybits

3 posts

Wannabe Geek


#25671 28-Aug-2008 18:16
Send private message


Today I payed $1 to get through to vodafone customer service. When I got through to them, they said .. 'sorry we can't help we're having technical difficulties.' I asked for my $1 back they can't and they won't. Surely they could have a message that says 'Don't press 1 we can't help you' or 'Pay $1 here to have not resolve any issues and have a rant'

This is the 4th time I have tried to get them to helpe me regarding a handset I'm trying to get blacklisted, they were supposed to get back to me every time. No calls ,. Nothing!!.. Just $1 every time Cry

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
chiefie
I iz your trusted friend
5853 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #160521 28-Aug-2008 18:25
Send private message

If anything, I hope you try making a noise at http://forum.vodafone.co.nz/ too.




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 


johnr
19282 posts

Uber Geek
Inactive user


  #160525 28-Aug-2008 18:49
Send private message

You dont need cs to blacklist a handset there is a formn on the vodafone website all that is required is a proof of purchase showing imei and a police report. If you dont have either of those you cant blacklist a handset. You can either post or fax back the form.

 
 
 
 


heavenlywild
3799 posts

Uber Geek

Trusted

  #160526 28-Aug-2008 18:59
Send private message

All that extra cash for Vodafone doesn't equate to better service. 

I would definitely be making a lot of noise!

chunkybits

3 posts

Wannabe Geek


  #160528 28-Aug-2008 19:03
Send private message

I faxed the police report and IMEI number though in June. I only called customer service to see if my blacklist had worked. They could never answer my question. "Has my old handset been blacklisted"

johnr
19282 posts

Uber Geek
Inactive user


  #160541 28-Aug-2008 20:52
Send private message

chunkybits: I faxed the police report and IMEI number though in June. I only called customer service to see if my blacklist had worked. They could never answer my question. "Has my old handset been blacklisted"


Customer service would not know the command to run in the HLR/EIR to check this or even have access to check this.

PM me the IMEI

c3rn
263 posts

Ultimate Geek

Subscriber

  #160570 28-Aug-2008 21:51
Send private message

johnr:
chunkybits: I faxed the police report and IMEI number though in June. I only called customer service to see if my blacklist had worked. They could never answer my question. "Has my old handset been blacklisted"


Customer service would not know the command to run in the HLR/EIR to check this or even have access to check this.

PM me the IMEI

 

Hmm, when did they stop teaching CSRs how to use MML?






ajobbins
Awesome
4891 posts

Uber Geek

Trusted
Subscriber

  #160574 28-Aug-2008 21:59
Send private message

johnr: Customer service would not know the command to run in the HLR/EIR to check this or even have access to check this.

PM me the IMEI


Then the CSR's need to upskill (and fast) or start providing refunds when they cannot help.

 
 
 
 


johnr
19282 posts

Uber Geek
Inactive user


  #160739 29-Aug-2008 15:05
Send private message

Update

I have confirmed IMEI is blacklisted on the EIR

John


riahon
937 posts

Ultimate Geek


  #160749 29-Aug-2008 15:55
Send private message

johnr:
chunkybits: I faxed the police report and IMEI number though in June. I only called customer service to see if my blacklist had worked. They could never answer my question. "Has my old handset been blacklisted"


Customer service would not know the command to run in the HLR/EIR to check this or even have access to check this.

PM me the IMEI


That differs from - "sorry we can't help we're having technical difficulties"

If the CSR cant help then the $1 charged should have been refunded without even the need to ask.

marmel
1620 posts

Uber Geek

Trusted
Subscriber

  #160772 29-Aug-2008 16:52
Send private message

I wonder how long it will be before someone complains to the commerce commission? Charging $1 for a service they can't provide? Almost sounds like a scam.

JoeBloggs
355 posts

Ultimate Geek


  #160820 29-Aug-2008 22:20
Send private message

There are wider laws that encompass this so your statement holds merit. It could be argued in a case before the CC that due to the time-sensitive nature of mobile phones (possibly even as a security concern), being required to pay $1 in order to get an obvious fault on the part of Vodafone corrected immediately is illegal. While snail mail still remains an avenue for contact, this can take weeks and may not always be viable in time critical situations. If this case were given to me I would run with it.

richms
23593 posts

Uber Geek

Trusted
Subscriber

  #160972 31-Aug-2008 02:31
Send private message

Its so low value that they are pretty safe against disputes tribunal being an option, but yeah, it does suck. Best way to show them is to not top up your vodafone ever again ;)




Richard rich.ms

marmel
1620 posts

Uber Geek

Trusted
Subscriber

  #161013 31-Aug-2008 12:11
Send private message

I mght vote with my feet over vf customer service and charges. Telstraclear have just come up with a pretty good mobile offer so vf have lost my home phone/broadband/mobile business. Wonder how long it will take them to drop the $1 charge if others do the same...

richms
23593 posts

Uber Geek

Trusted
Subscriber

  #161293 1-Sep-2008 15:30
Send private message

I just had an email today about the ticket I made ages ago about not getting voice calls from outside vodafones network on my data only sim for my n95 (2nd aug is when I submitted the problem).

So, there wouldnt be a $1 charge since its a plan phone, but if a one month turn around is the norm then they dont offer any usable other means of communication with them. 4 hours would be acceptable, 24 tollerable, 30 days is unacceptable.

To add to the insult, the reply says that they dont know if I have sorted it out by calling them so to resubmit it and they would respond at high priority... Thats a tui moment if there is ever one.




Richard rich.ms

johnr
19282 posts

Uber Geek
Inactive user


  #161300 1-Sep-2008 15:59
Send private message

richms: I just had an email today about the ticket I made ages ago about not getting voice calls from outside vodafones network on my data only sim for my n95 (2nd aug is when I submitted the problem).

So, there wouldnt be a $1 charge since its a plan phone, but if a one month turn around is the norm then they dont offer any usable other means of communication with them. 4 hours would be acceptable, 24 tollerable, 30 days is unacceptable.

To add to the insult, the reply says that they dont know if I have sorted it out by calling them so to resubmit it and they would respond at high priority... Thats a tui moment if there is ever one.


Basic bearer service is attached to T21 and this is how it should be setup on Data only connection.

Can be changed but not by CSR

If you wish PM me and I will make the changes

John

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




News »

Jabra announces wireless noise-cancelling airbuds, upgrade existing model
Posted 24-Sep-2020 14:43


Nokia 3.4 to be available in New Zealand
Posted 24-Sep-2020 14:34


HP announces new HP ENVY laptops aimed at content creators
Posted 24-Sep-2020 14:02


Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08


Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00


Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54


Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.