VF tv stopped working the day we got fiber installed

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gricey

6 posts

Wannabe Geek

#261983 27-Dec-2019 17:37

Hi guys, ok so my situation
Bought a new vf tv box about 3 weeks ago, had it in lounge, connected via WiFi, worked straight out of the box, about a week ago, moved it to bedroom, plugged in and worked straight away, today we got upgraded to fiber x connection, with new vf tv, it needed a WiFi extender, that works ok, but went into bedroom, the new box I bought wouldn't work at all, stuck on the connecting to internet screen, irony is, we can now connect bedroom tv to WiFi which it seems to be doing just fine, any tips on getting the bedroom vf box working again please?

Tried disconnection everything, power off, reset switch on vf box, nothing so far has fixed it, the tech had left before I thought to test it, but wasn't part of his install so wasn't really his problem to sort, but it was working fine before he did the install

Cheers

Linux

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#2381904 27-Dec-2019 17:38

The VTV unit will only connect to 5Ghz Wi-Fi which has a much weaker signal over 2.4Ghz

Edit: Just checking were you given another Vodafone TV unit with the Fibre X install?

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gricey

6 posts

Wannabe Geek

#2381905 27-Dec-2019 17:41

7is there a way to reset it and start again? It was working just fine this morning but no idea whether it was connected to 2.4 or 5, it just connected when I first plugged in lounge and moved to bedroom

Linux

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#2381909 27-Dec-2019 17:43

gricey: 7is there a way to reset it and start again? It was working just fine this morning but no idea whether it was connected to 2.4 or 5, it just connected when I first plugged in lounge and moved to bedroom

It could of only connected to the 5Ghz Wi-Fi as the VTV unit does not support 2.4Ghz

Linux

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#2381910 27-Dec-2019 17:44

Is your access point located up high enough / best location so the VTV can see the 5Ghz Wi-Fi?

gricey

6 posts

Wannabe Geek

#2381912 27-Dec-2019 17:47

gricey: 7is there a way to reset it and start again? It was working just fine this morning but no idea whether it was connected to 2.4 or 5, it just connected when I first plugged in lounge and moved to bedroom

Yes got a new vtv unit with install, but it needed a WiFi extender as its gen 1 apparently and doesn't have WiFi at all, that's in the lounge and working fine

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#2381917 27-Dec-2019 18:09

@gricey So you purchased a Gen2 VTV unit and then you upgraded to FibreX and Vodafone supplied you with a Gen1 VTV unit which you are trying to use now?

Please tell me I am not correct!

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#2381921 27-Dec-2019 18:15

@IvanPiacun Are you reading this the same way I am?

gricey

6 posts

Wannabe Geek

#2381923 27-Dec-2019 18:19

gricey:
gricey: 7is there a way to reset it and start again? It was working just fine this morning but no idea whether it was connected to 2.4 or 5, it just connected when I first plugged in lounge and moved to bedroom

Yes got a new vtv unit with install, but it needed a WiFi extender as its gen 1 apparently and doesn't have WiFi at all, that's in the lounge and working fine

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#2381924 27-Dec-2019 18:21

On remote go MENU/Settings/More Settings/Network and see if you can reconnect the wifi.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

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#2381925 27-Dec-2019 18:21

Does the Wi-Fi extender support 5Ghz Wi-Fi? This is the first thing you need to check

gricey

6 posts

Wannabe Geek

#2381939 27-Dec-2019 19:00

Linux:
@IvanPiacun Are you reading this the same way I am?

Hi sorry didnt explain too well, wanting to use BOTH, gen1 stays in lounge and gen2 I bought for bedroom
Tried the settings as suggested above and no, cant connect to 5g network, CCTV sees it but cant connect, seems wifi from supplied router not strong enough im guessing, was working with my router this morning, may have to set that up as extender if possible in bedroom, yuck but I'll try and see if thats an option, not ideal, router is upstairs, lounge and bedroom I'm trying to connect to are downstairs, large house. Old router is netgear nighthawk w7000 I think
Thanks to all, I think the new router wifi signal is too weak sighs

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#2381943 27-Dec-2019 19:12

Your new router is what?? Maybe simply swap the Vodafone router out for the NightHawk (suitably configured and assuming no VoIP) and things will work as they did before.

IvanPiacun

375 posts

Ultimate Geek

#2381987 27-Dec-2019 20:55

Linux:

@IvanPiacun Are you reading this the same way I am?

Yes. He is trying to use both a Gen1 and a Gen2 now. Though heaven only knows why he was given a Gen1 when that required an extender to provide WiFi access for an ethernet connection.

If the VTV Gen2 box has not been connected to the new router try reconnecting via WiFi to the new router firstly from the lounge (as that will connect more easily possibly), and then move it to the bedroom and see if that works. If this does not work:

I also suggest try swapping back to the original router, the NightHawk (suitably configured and assuming no VoIP) , and if the Gen2 VFTV has been reset, if you have a problem, then set it up in the closest location as they can be sensitive on setup at a distance but are okay at a distance afterwards. It should be okay if it is used in a location it was used previously with the NightHawk router (with which it is being used again). The extender would then need to be connected to NightHawk via WiFi.

Ivan Piacun CITPNZ

gricey

6 posts

Wannabe Geek

#2382287 28-Dec-2019 20:26

Thanks to everyone, sorted now, set up the nighthawk as an access point only, seems to be working fine, thanks for all the suggestions guys, much appreciated