My number has been compromised by scammers. I'm receiving constant calls. Vodafone phone and online chat are currently unavailable. Can anybody help me to get my number changed?
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Linux: Are you a prepaid or postpay customer?
Prepaid..
Linux: So you need to buy a new prepaid pack with new sim and new number
How do I get the old number shutdown? Will I have to manually notify everybody who has my current number of a new number or can it be redirected? What about websites that use my number for 2FA and OTP?
Kol12:
My number has been compromised by scammers. I'm receiving constant calls.
Kol12:
Will I have to manually notify everybody who has my current number of a new number or can it be redirected?
If you get it redirected then you'll also get all your scammer calls redirected. You'll just need to tell people about your new phone number, and change the phone number in all the 2FA apps you need.
Delphinus:
If you get it redirected then you'll also get all your scammer calls redirected. You'll just need to tell people about your new phone number, and change the phone number in all the 2FA apps you need.
Thanks. Is there anything else I should be aware of/need to do? Can I remove the old number from my Vodafone account?
Linux: You would have to notify everyone and update 2FA details with the new number
You can't put a redirect on Prepaid connections for voice calls and you can't redirect SMS full stop
Will be a big job but hopefully doable...
Linux: VodafoneNZ staff can delete the profile from the number you no longer wish to keep and then you can attach the new number
There is a remove access option under my account/manage services on the Vodafone my account webpage. Any idea what that does?
Kol12:
Linux: VodafoneNZ staff can delete the profile from the number you no longer wish to keep and then you can attach the new number
There is a remove access option under my account/manage services on the Vodafone my account webpage. Any idea what that does?
Yes that is what you need to use instead of calling 777 to remove your number from the My Vodafone login
If you no longer require the number just snap the SIM card and 13 months from last topup the Prepaid number will deacivate
Linux:
Yes that is what you need to use instead of calling 777 to remove your number from the My Vodafone login
If you no longer require the number just snap the SIM card and 13 months from last topup the Prepaid number will deacivate
What does removing access do exactly? Deactivate it indefinitely? Are records kept?
Are the scam calls overseas numbers? Is there an option to block receiving calls from overseas numbers?
jonb:
Are the scam calls overseas numbers? Is there an option to block receiving calls from overseas numbers?
I searched everywhere but could only find an option to bar 10 NZ numbers on the Vodafone website. It's more than phone calls though, they could try to crack accounts using the number...
Kol12:Linux:
Yes that is what you need to use instead of calling 777 to remove your number from the My Vodafone login
If you no longer require the number just snap the SIM card and 13 months from last topup the Prepaid number will deacivate
What does removing access do exactly? Deactivate it indefinitely? Are records kept?
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