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330 posts

Ultimate Geek


#268548 25-Mar-2020 13:29
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My number has been compromised by scammers. I'm receiving constant calls. Vodafone phone and online chat are currently unavailable. Can anybody help me to get my number changed?


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  #2446265 25-Mar-2020 13:35
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Are you a prepaid or postpay customer?



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Ultimate Geek


  #2446267 25-Mar-2020 13:37
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Linux: Are you a prepaid or postpay customer?

 

 

 

Prepaid..


 
 
 
 


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  #2446288 25-Mar-2020 14:01
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So you need to buy a new prepaid pack with new sim and new number



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Ultimate Geek


  #2446295 25-Mar-2020 14:07
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Linux: So you need to buy a new prepaid pack with new sim and new number

 

 

 

How do I get the old number shutdown? Will I have to manually notify everybody who has my current number of a new number or can it be redirected? What about websites that use my number for 2FA and OTP?


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Ultimate Geek


  #2446305 25-Mar-2020 14:15
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Kol12:

 

My number has been compromised by scammers. I'm receiving constant calls.

 

 


Kol12:

 

Will I have to manually notify everybody who has my current number of a new number or can it be redirected?

 

 

If you get it redirected then you'll also get all your scammer calls redirected. You'll just need to tell people about your new phone number, and change the phone number in all the 2FA apps you need.


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  #2446370 25-Mar-2020 14:49
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You would have to notify everyone and update 2FA details with the new number

You can't put a redirect on Prepaid connections for voice calls and you can't redirect SMS full stop



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Ultimate Geek


  #2446387 25-Mar-2020 14:55
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Delphinus:

 

 

 

If you get it redirected then you'll also get all your scammer calls redirected. You'll just need to tell people about your new phone number, and change the phone number in all the 2FA apps you need.

 

 

 

 

Thanks. Is there anything else I should be aware of/need to do? Can I remove the old number from my Vodafone account?


 
 
 
 




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Ultimate Geek


  #2446389 25-Mar-2020 14:56
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Linux: You would have to notify everyone and update 2FA details with the new number

You can't put a redirect on Prepaid connections for voice calls and you can't redirect SMS full stop

 

 

 

Will be a big job but hopefully doable...


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  #2446405 25-Mar-2020 14:59
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VodafoneNZ staff can delete the profile from the number you no longer wish to keep and then you can attach the new number



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Ultimate Geek


  #2446410 25-Mar-2020 15:05
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Linux: VodafoneNZ staff can delete the profile from the number you no longer wish to keep and then you can attach the new number

 

 

 

There is a remove access option under my account/manage services on the Vodafone my account webpage. Any idea what that does?


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  #2446427 25-Mar-2020 15:27
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Kol12:

 

Linux: VodafoneNZ staff can delete the profile from the number you no longer wish to keep and then you can attach the new number

 

There is a remove access option under my account/manage services on the Vodafone my account webpage. Any idea what that does?

 

 

Yes that is what you need to use instead of calling 777 to remove your number from the My Vodafone login

 

If you no longer require the number just snap the SIM card and 13 months from last topup the Prepaid number will deacivate




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Ultimate Geek


  #2446472 25-Mar-2020 16:47
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Linux:

 

 

 

Yes that is what you need to use instead of calling 777 to remove your number from the My Vodafone login

 

If you no longer require the number just snap the SIM card and 13 months from last topup the Prepaid number will deacivate

 

 

 

 

What does removing access do exactly? Deactivate it indefinitely? Are records kept?


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  #2446582 25-Mar-2020 19:13
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Are the scam calls overseas numbers? Is there an option to block receiving calls from overseas numbers?




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  #2446610 25-Mar-2020 19:32
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jonb:

 

Are the scam calls overseas numbers? Is there an option to block receiving calls from overseas numbers?

 

 

 

 

I searched everywhere but could only find an option to bar 10 NZ numbers on the Vodafone website. It's more than phone calls though, they could try to crack accounts using the number...


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  #2446640 25-Mar-2020 20:24
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Kol12:

Linux:


 


Yes that is what you need to use instead of calling 777 to remove your number from the My Vodafone login


If you no longer require the number just snap the SIM card and 13 months from last topup the Prepaid number will deacivate



 


What does removing access do exactly? Deactivate it indefinitely? Are records kept?



No it does not deactivate the number ot just removes the online access and I posted above when the number will be deactivated

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