Ethernet in house no longer working

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Ethernet in house no longer working

Asrafrate

276 posts

Ultimate Geek

#283841 15-Mar-2021 14:38

The house I am living in is wired for ethernet, with plugs in most of the rooms. When I moved in they all worked. Connected to the main Vodafone router downstairs. Recently I noticed that they no longer worked and all devices were on WiFi permanently. Not a problem most of the time, but when gaming or streaming TV content, it can be pretty bad. Can anyone recommend a company I can get in to troubleshoot what's going on please? I'm in Auckland.

p.s. I am not technically savvy so would rather get someone who knows their stuff (aka not a cowboy, already got burned on this) to do a look over and determine whether it's the wiring, or the router or something else.

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692 posts

Ultimate Geek

Lifetime subscriber

#2674965 15-Mar-2021 14:46

@coffeebaron on these forums does residential data work, and might be able to take a look.

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xpd

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#2675035 15-Mar-2021 15:40

@asrafrate Long time no see ;)

Where abouts you in Auckland ? I could potentially swing by one day and take a look. I'm above IHUG helpdesk/experience levels ;)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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Asrafrate

276 posts

Ultimate Geek

#2675038 15-Mar-2021 15:41

Hey @xpd :) long time no chat. I'm in Te Atatu Peninsula, work from home on Thursdays and Fridays if that's convenient.

I alas have not put those skills to use in many years so have forgotten all but the basic troubleshooting, do mostly web stuff these days.

Zeb A.
Twitter: @asgard

Asrafrate

276 posts

Ultimate Geek

#2675276 16-Mar-2021 09:17

Turns out the router itself is kaput. I plugged my laptop directly into it with a brand new cable and nada, and my laptop connects fine on other networks.

On live chat with a Vodafone rep and I don't think what they're offering is that great? A Vodafone Ultra Hub. Seems like a downgrade to me but they're telling me I need to buy one of their Vodafone ones because my mum has a landline via their VoIP and they can't provision the serial number of a third party modem for VoIP connection.

Zeb A.
Twitter: @asgard

freitasm

BDFL - Memuneh
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#2675293 16-Mar-2021 09:55

That's about right, unfortunately, with bundled services.

Asrafrate

276 posts

Ultimate Geek

#2675312 16-Mar-2021 10:03

freitasm:

That's about right, unfortunately, with bundled services.

Thanks. Ugh. I may as well upgrade to their Unlimited Fibre Max (currently Fibre 200.) Appreciate the help guys.

Zeb A.
Twitter: @asgard

trig42

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#2675366 16-Mar-2021 11:12

Yep, sounds like the switch part of the Router has given up.

I take it you have tried rebooting the Router?

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Asrafrate

276 posts

Ultimate Geek

#2675386 16-Mar-2021 11:39

trig42:

I take it you have tried rebooting the Router?

Yup first thing I did when I realised what was happening; also took the power cable out and waited a bit before plugging back in.

I am looking forward to when Vodafone brings their customer service back to NZ, spent the better part of this morning dealing with their live chat and phone customer support trying to get a new modem. Has not been fun.

Zeb A.
Twitter: @asgard

quickymart

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#2675776 16-Mar-2021 20:56

Asrafrate:

I am looking forward to when Vodafone brings their customer service back to NZ

When is this happening (or meant to be happening)?

sparkz25

750 posts

Ultimate Geek
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#2675873 16-Mar-2021 22:50

Asrafrate:

spent the better part of this morning dealing with their live chat and phone customer support trying to get a new modem. Has not been fun.

Tell me when dealing with Vodafone customer service is fun not one department knows what they are doing, also their new ultra hub is a pile of junk! and I do not recommend using it either.

If you do get your hands on one throw it in the bin immediately!

Invest in a USG at least or a MikroTik.

Asrafrate

276 posts

Ultimate Geek

#2675908 17-Mar-2021 07:02

@quickymart there was a One News piece with Jason Paris who admitted their customer service was shocking and they intend to bring it all back to NZ within the next 12 months.

https://www.tvnz.co.nz/one-news/new-zealand/our-service-hasn-t-been-good-enough-vodafone-boss-touts-big-changes-call-centres-coming-back-nz

@sparkz25 when my father passed away in 2017 I remember the nightmare I had to go through dealing with Vodafone and trying to get his accounts sorted with them. Took almost 4 months and days where all I was doing was ringing and waiting. I always dreaded needing to speak with them about anything after that. Thankfully after reading through the forums yesterday, I took this as an opportunity to leave and move to what I hope is a better provider.

Zeb A.
Twitter: @asgard

Spyware

3762 posts

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#2675955 17-Mar-2021 09:05

The "good" thing is that they are keeping billing offshore.

Apart from TOBi I always thought Vodafone only had a bot farm in India.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Asrafrate

276 posts

Ultimate Geek

#2675964 17-Mar-2021 09:15

@Spyware considering how long it takes for them to respond on TOBi I assumed they were just reading from scripts, having to go back and look at their manuals for the right responses to my questions ~_~ and every "person" I spoke with on TOBi was from India.

Zeb A.
Twitter: @asgard

Rickles

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#2676041 17-Mar-2021 12:42

@Asrafrate ... upgrading should be very simple and they should offer you Max as it is their basic/bottom level for HFC nowadays ... and the UltraHub should be free too!

I've found the UltraHub to be perfectly good for home-use ethernet, wifi and VOiP.

Asrafrate

276 posts

Ultimate Geek

#2676043 17-Mar-2021 12:48

@Rickles they wouldn't give me a replacement for my modem because it was out of the 2 year warranty (I got it in 2018) and to get the UltraHub for free I HAD to sign up for a new 12 month contract and in the process they needed to close my account and create a new one. It was just a mess.

Zeb A.
Twitter: @asgard

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