I wanted to know the skinny on moving from the iPhone $40 plan I signed for, up to the iPhone $60 and whether I could switch back later with no penalty. I went to the local vodafone store to inquire about this and was told that I could move up to the iPhone $60 plan and then switch back later with no penalty.
So, today after realising that I wasn't really using the extra minutes, I made a call to the Vodafone helpdesk to switch my plan back. I was told there would be a $100 dollar charge to do this. I then called the local Vodafone store thinking this was a mistake. They initially thought it would be free to make the switch, but found that their system was applying a $100 charge also.
It turns out that that there is actually a charge when switching back after all, which the Vodafone store person I spoke to was quite surprised about. This charge applies if someone moves up to a higher plan and then attempts to switch back down within 6 months. Apparently this was a recent development which no one really knew much about, but there was nothing they could do to help me.
I'm actually quite annoyed about this as I find that it's really hard to get accurate information from Vodafone. Despite my attempts to understand the process prior to making any switch, I have clearly been given inaccurate information. The website is less than clear about the mechanics of switching plans.
In fact, the prices displayed on the Vodafone website for switching iPhone plans are clearly inaccurate as they state there is a zero dollar charge for moving between iPhone 40 and iPhone 60.
I wanted to post this on this board in case this helps others in my situation and hopefully bring about clearer wording on the Vodafone website, especially under the iPhone plan section.
It's not the end of the world as I can switch plans back to iPhone $40 in Feb with no penalty, but my main issue is that the process is clearly confusing for customers as well as Vodafone staff. I do not believe I should be charged a $100 penalty fee for a switch that I only made because of the information I was told (which was incorrect), but it seems like more trouble than it's worth to pursue this.
Thanks for reading my rant.