Very bad international upload rates (sub 1-2 Mbps, HFC)

Forums › One NZ (including Farmside) › Very bad international upload rates (sub 1-2 Mbps, HFC)

sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#302474 26-Nov-2022 12:14

Short story, international (?) bandwidth seems a little overly asymmetric today...

Edit: actually I see that the google test was to Wgtn. It might be anywhere outside of Vodafone network.

Google

San Diego AT&T

Compared to Christchurch

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

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112 posts

Master Geek
+1 received by user: 42

#3001686 26-Nov-2022 13:03

All Looks okay for me,

What location are you ?

sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#3001688 26-Nov-2022 13:20

I'm in Christchurch

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

RexHavoc

100 posts

Master Geek
+1 received by user: 4

#3001701 26-Nov-2022 14:33

I called Vodafone about this earlier today and they have sent me a Vodafone Diagnostic Test report to fill out. Basically 2 tests at least 6 hours apart within a 24hr period.

I noticed my FTP uploads had crawled almost to a stop. Using speedtest.net my download and upload speeds are fine if a Vodafone server is selected. But, if I select a non-Vodafone server, instead of 100Mbps up Im only getting 1-2Mbps up. Download speeds seem unaffected.

Im in Kapiti.

sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#3001707 26-Nov-2022 14:49

At least it's not just me then!

Uploading stuff to my amazon instance in us-west-1 is like using dialup at the moment, painful.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

VinnieV

6 posts

Wannabe Geek
+1 received by user: 3

#3001777 26-Nov-2022 17:24

We have exactly the same issue, we're based in Wainuiomata, Lower Hutt and are on 1000/100 cable. Been happening the last 2 days-ish? Called Vodafone yesterday and are waiting on a call from them ... Speed tests reveal the following:

But going to Vodafone seems fine?

Uploading to YouTube, Twitch streaming, Instagram is as slow as a 2 legged dog :(

stick

357 posts

Ultimate Geek
+1 received by user: 113

#3001856 26-Nov-2022 22:44

@MaxineN or @NickR1? It's the weekend, so they probably won't do much but may escalate this for you

Lego

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MaxineN

Max
2049 posts

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#3001874 27-Nov-2022 08:49

Good morning team.

I had noticed the exact opposite yesterday on my Christchurch fibre residential connection with a Static IP.

Today however is fairing a million times better.

Can the affected users state if they have a Static IP or not. In addition is this all HFC? Can everyone run speed tests today as well and through out the day?

I am aware of OPs example in the office so I'll link Service Assurance this thread on Monday if the issue is still present today.

Kind regards

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Foo

522 posts

Ultimate Geek
+1 received by user: 16

#3001877 27-Nov-2022 09:25

I've noticed the same thing with Vodafone HFC (Wellington). Uploading photos from phone to OneDrive - painfully slow.

Currently getting only 1.33 Mbps up but 934 Mbps down. We usually get around 95 Mbps up.

Speedtest run from desktop PCs shows the same thing. My first thought was it may have been something wifi related rather than the actual connection.

I'm not on a static IP.

sushiwaa

12 posts

Geek
+1 received by user: 3

#3001881 27-Nov-2022 10:07

same problem for me in wgtn

i'm actually getting 12 kBps upload speeds for rsync jobs to USA and Japan, but speedtest gets 100 Mbps upload within VDF :(

after 5 attempts, have finally managed to get a ticket logged with VDF

sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#3001906 27-Nov-2022 11:15

MaxineN: Can the affected users state if they have a Static IP or not.

No I don't have a static IP, and I tried restarting a couple times to get new IPs it made no difference.

Still the same today

Google test

To Auckland Spark

To California AT&T

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

sushiwaa

12 posts

Geek
+1 received by user: 3

#3001907 27-Nov-2022 11:15

MaxineN: Can the affected users state if they have a Static IP or not. In addition is this all HFC? Can everyone run speed tests today as well and through out the day?

hiya, i'm on HFC with a static IP in wgtn

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VinnieV

6 posts

Wannabe Geek
+1 received by user: 3

#3002116 27-Nov-2022 13:03

I'm on static as well - no change today (Sunday 1pm) with the speedtest unless testing to a Vodafone site. Uploaded a YouTube video last night, took literally hours instead of minutes :(

Going to call Vodafone again ... grrrr!

Foo

522 posts

Ultimate Geek
+1 received by user: 16

#3002117 27-Nov-2022 13:07

Taken a couple of minutes ago on HFC, no static IP

VinnieV

6 posts

Wannabe Geek
+1 received by user: 3

#3002167 27-Nov-2022 13:45

OK - Just bugged Vodafone again and got a case number. They're going to "update me" when/if they hear anything. I encourage you all to contact them (I used the chat rather than explaining over the phone). Hopefully we'll all get some faster traction and action happening if you all call them as well :)

stick

357 posts

Ultimate Geek
+1 received by user: 113

#3002174 27-Nov-2022 13:59

VinnieV:
OK - Just bugged Vodafone again and got a case number. They're going to "update me" when/if they hear anything. I encourage you all to contact them (I used the chat rather than explaining over the phone). Hopefully we'll all get some faster traction and action happening if you all call them as well :)

Why? Maxine has probably already let the tier 2+ team know...

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