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r33ks

75 posts

Master Geek


#35664 13-Jun-2009 22:07
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Hi,

I have some family who I recommended xNet to, as it gives them a little more flexability with their usage (it swings widly from month to month depending if their children are home from boarding school).  They were with another ISP (Maxnet), on a FLS/FLS plan (not unbundled) and had a ADSL 2+ profile giving them full ADSL speed.  The other ISP they were with was a telecom wholesaled connection.

When they moved to xNet they were a little surprised that they don't get the same profile, and are now restricted to ADSL1 speeds.  On querying it with WxC they were told they can only get the ADSL2+ profile on the fusion plan (which doesn't suit their needs). Looking at the FAQ's on the xNet website, it does state this would be the case, but it was never raised by anyone when they moved.

I would have expected all the ISP's to operate in a similar way in regards to ADSL2+ access.

Just wondering if anyone is aware if xNet have any plans to change this policy (I am assuming it's a policy as if other ISP's are offering full ADSL2+ on a standard FLS/FLS plan with phone line it doesn't appear to be a technical reason).

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dapples
40 posts

Geek


  #225089 14-Jun-2009 23:31
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I doubt they could tell any difference between ASDL1/2 on xnet anyway Frown

r33ks

75 posts

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  #225407 15-Jun-2009 22:32
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I was waiting for a comment about the speed ;-)

xlinknz
1053 posts

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  #225619 16-Jun-2009 15:40
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my goodness I had a look too and find it hard to believe

http://www.xnet.co.nz/hsi/faq.shtml

That if I get a FS/FS plan I am restricted to adsl1 speeds i.e. 7Mbit down ?!

Currently I get 4Mbit down and 128Kbps up but when sync at adsl2+ it says I should be able to get 10Mbit

Unless I am wrong TCNZ state from memory one will get adsl2+ speeds

Another reason to change...




r33ks

75 posts

Master Geek


  #225705 16-Jun-2009 21:38
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I believe most of the other ISP's will give you full ADSL2+ speed if you are on a a FS/FS plan and connected to a ADSL2+ exchange or cabinet. xNet seem to be the only ISP that only provide that speed when using their unbundled product.

I know xNet staff use to browse this forum (but maybe don't bother anymore?). Would be nice to get a comment from them.

xlinknz
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  #225866 17-Jun-2009 16:29
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I thought I'd ask WxC whilst I got them to fix my email they broke. The helpful Service Analyst also got an answer from his manager

He confirmed WxC will not put a customer on an adsl2+ profile unless you use Fusion. Therefore FS/FS means as they state FS to adsl1 speeds.

The reason supplied was to encourage uptake of Naked DSL and also I was told  to protect their Intnl bandwidth ! Surprised [surely this was not offical or the real answer ]

I speculate the real reason is that they buy UBS from TCNZ Wholesale rather than UBA i.e. saves them money by buying an adsl1 product rather than one that supports adsl2+. Maybe this explains how they can be so aggressive in their pricing ? Money mouth

I may escalate this issue as I expect adsl2+ if I go to FS/FS.











r33ks

75 posts

Master Geek


  #225903 17-Jun-2009 18:19
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Thanks for the update, interesting response from WxC. I suspect that you may be correct, and there is a price difference for ADSL1 vs ADSL2+ on UBS.

The line about the internation BW is just silly. Also I think a number of people would be prepared to pay a nominial increase in fixed costs to get ADSL2+.

littlescott
70 posts

Master Geek


  #225924 17-Jun-2009 19:06
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Interesting you say that, I'm on river (although it should really be called trickle or drip) and appear to be connected via adsl2.

DSL Status: Connected
DSL Modulation Mode: ADSL2+
DSL Path Mode: Interleaved
Downstream Rate: 13516 kbps
Upstream Rate: 165 kbps

Time for the mandatory speed complaint.., it's that bad in the early evenings that both my partner and I can't load a reasonably heavy webpage (me BBC her facebook) at the same time without waiting about a minute or so each. I have to stop so she stops moaning and then start again when it's done. :(

Yes I know we should change, but we're still with them because we're planning to move shortly, just don't know where and don't know when. :)



xlinknz
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  #226079 18-Jun-2009 08:01
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r33ks: Thanks for the update, interesting response from WxC. I suspect that you may be correct, and there is a price difference for ADSL1 vs ADSL2+ on UBS.


I'd like to correct my earlier speculation. I work with TCNZ Wholesale and asked them if there is a wholesale dsl1 FS/FS  product for ISPs that costs less than dsl2+. They said no. He said that any restriction to dsl1 speeds would be something imposed by the ISP, he speculated that rather than to protect Intl bandwidth it could be to protect their backhaul to the TCNZ core.

The bottom line is that WxC do this and we do not know why.

Littlescott
- well with dsl2+ you should be able to get 13Mbit down but WxC 'Flood' FS/FS plan you will never get more than 7Mbit Frown

FYI TCNZ offer a true dsl2+ FS/FS plan that has 10GB for $50, the same plan from WxC i.e. flood will cost $60 and you will not get more than 7Mbit furthermore TCNZ will currently provide 1/2 cost for 3 months if you sign for 12 months if you sign before June 30th.

I may escalate with WxC





Ragnor
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  #226465 18-Jun-2009 22:16
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That's a really odd decision to do that, let us know what you find out.

sultanoswing
795 posts

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  #226501 18-Jun-2009 23:28
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I'm still trying to confirm what I'm on. I have Xnet Fusion, and live in Hamilton (Frankton).



ADSL line Stats from my modem (ADSL2+ capable Billion VGP-401):

Annex Type: ADSL2M

Upstream: 938500

Downstream: 7612800

Operational Mode: G.Dmt.BisPlus



Is this ADSL2+? The upstream and downstream syncs seem like ADSL1, even though the Annex type suggests ADSL2. The speeds are certainly not ADSL2, FWIW.

xlinknz
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  #226535 19-Jun-2009 07:21
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sultanoswing: I'm still trying to confirm what I'm on. I have Xnet Fusion, and live in Hamilton (Frankton).

ADSL line Stats from my modem (ADSL2+ capable Billion VGP-401):

Annex Type: ADSL2M

Upstream: 938500

Downstream: 7612800

Operational Mode: G.Dmt.BisPlus

Is this ADSL2+? The upstream and downstream syncs seem like ADSL1, even though the Annex type suggests ADSL2. The speeds are certainly not ADSL2, FWIW.


I had a quick look on the Net and it seems that G.Dmt.BisPlus is adsl2+

Does your Billion modem differentate between Attainable Line Rate and Line rate ?

Your distance from the exchange maybe the reason you do not get dsl2+ speeds, what do you get if you do a Xnet or Consumer etc speedtest off peak ?

You could always ask WxC to confirm what profile you are on

r33ks

75 posts

Master Geek


  #226636 19-Jun-2009 11:56
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Well it seems that this topic has taken on a life of it's own.

Thanks xlinknz for clarifing the TNZ wholesale position on ADSL1 vs ADSL2+. Obviously a decision has been made that by rate limiting customer circuits to ADSL1 speeds WxC can get a level of bandwidth protection on either WxC's backhaul circuits, or the International cicuits.

If it's the international circuit that is being protected by this move, I would prefer to see rate limiting being used on the international circuits to rate limit P2P traffic, and open up the ADSL speeds, so customers can get better performance nationally.

I believe this would solve 2 problems. 1) International performance would improve. 2) A number of the customers that take advantage of the torrent plan (which provides little revenue) will move to another ISPs.

I suspect there will be the usual comments about all the legitimate uses for P2P... it's a load of crap, 95% of P2P traffic is sharing copyrighted content.

Niel
3267 posts

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  #226893 19-Jun-2009 22:46
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Remember most of VFX calls would be local/national so perhaps they are limiting bandwidth to get good VFX performance. Just a thought.




You can never have enough Volvos!


grudge
266 posts

Ultimate Geek


  #226963 20-Jun-2009 09:49
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xlinknz: I thought I'd ask WxC whilst I got them to fix my email they broke. The helpful Service Analyst also got an answer from his manager

He confirmed WxC will not put a customer on an adsl2+ profile unless you use Fusion. Therefore FS/FS means as they state FS to adsl1 speeds.

The reason supplied was to encourage uptake of Naked DSL and also I was told  to protect their Intnl bandwidth ! Surprised [surely this was not offical or the real answer ]

I speculate the real reason is that they buy UBS from TCNZ Wholesale rather than UBA i.e. saves them money by buying an adsl1 product rather than one that supports adsl2+. Maybe this explains how they can be so aggressive in their pricing ? Money mouth

I may escalate this issue as I expect adsl2+ if I go to FS/FS.


 


Hi it was me you spoke to. What I meant by "protecting the intl bandwidth" is merely that some customers who are big downloaders, given the extra boost in speed would help congest the international traffic even more.


The speculation that we buy a different (cheaper) product from Telecom is wrong, the limitation to adsl1 speeds happens on Xnet's end. From my knowledge this isn't changing anytime soon sorry :(. I also don't think escalating the issue will get you many results.


tkr001
399 posts

Ultimate Geek


  #226985 20-Jun-2009 12:21
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I am a fusion customer. I used to get ADSL2+ speeds but in recent time it has dropped to ADSL1. I rang WXC support and was told ADSL2 wasn't officially supported and as my speeds were within ADSL1 specs there was nothing that could be done.

Reading this thread it appears what I was told was not true. It am very close to leaving WXC. I don't torrent, rarely youtube but I can't even stream internet radio anymore without frequent buffering!

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