[WXC/VFX] Xnet recommend telecom for gaming

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Xnet recommend telecom for gaming

Zanezaney

10 posts

Wannabe Geek

#47569 11-Nov-2009 21:30

Xnet is no good for gaming anytime between 6pm and 1:00am

With Wow if you do more then stand in Org you will get Latency of around 1500, raids disconnect when people start casting BGs as long as you dont leave the cave your fine....

This is the email i got from Xnet....i have removed the name of the tech that sent it for there privacy

Hi Chris,

As my colleague has been mentioning, we do have issues connecting to
overseas locations during peak times, we also have a WoW player here who
has tried to get it investigated and resolved, however we have had no luck.

There's a large issue at play that's causing it and it while it is being
investigated, we can't guarantee it will be resolved.

I see you've raised this with us quite a few times now, so in the
interests of making sure we're not leading you on, I'd have to say that
to get a stable connection to WoW servers you will need to change your
internet service provider as we are not able to do this at present or in
the foreseeable future. If we were able to fix this for you, I can
assure you we would have done so by now.

Raising this issue with us further will not get any results, as the
issue is affecting our entire network and as discussed, there is no
foreseeable resolution.

I would recommend Orcon or Telecom (not one of the Telecom
all-you-can-eat style plans) for a more reliable connection suitable to
the requirements of WoW.

Best regards.

--

Technical Response Representative
WorldxChange Communications Ltd
help@xnet.co.nz
0800 14 9638

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6469 posts

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#272178 11-Nov-2009 22:26

At least you got a good, honest, no BS answer.

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8d52797c436

264 posts

Ultimate Geek
Inactive user

#272253 12-Nov-2009 08:46

Good on them for being honest, although I know for myself I am on Xnet and can get 300-400 ping without using anything special (i.e. no ssh tunneling or anything) between 6pm-10pm. I actually have a feeling the problem may lie closer to home than many realise.

imadog

107 posts

Master Geek

#272262 12-Nov-2009 09:05

I'm on xnet and play a lot of games online and have no issues. I don't play wow but do play heroes of newerth, xbox live and fps's. Lag is not very different to friends on other networks including telstra cable.

Zanezaney

10 posts

Wannabe Geek

#272263 12-Nov-2009 09:06

8d52797c436: Good on them for being honest, although I know for myself I am on Xnet and can get 300-400 ping without using anything special (i.e. no ssh tunneling or anything) between 6pm-10pm. I actually have a feeling the problem may lie closer to home than many realise.

The honesty was good but took months to get an honest response......

And as to the problem could lie closer to home-----

Xnet in thier email admit the problem is at their end.....
I took my computer to a friends two doors away who is on Telecom Explorer and had 200-300 latency playing wow no disconnections compared to 500-700 off peak and 1500 - 2500 peak times with xnet...
I run a relatively good system with all drivers up to date and high end graphics card etc....

The reason i went with xnet is i wanted a "naked" broadband as work pays for my cell.....guess i have to spring for a phone i wont use much now.....

Anyway i just wanted to elt anyone thinking of using xnet know that its not for gaming.....and yes i will vote with my wallet and change ISP just waiting to hear back about some options.....

vinnieg

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#272266 12-Nov-2009 09:11

Yeah one of the many reasons I moved too.

It was fast to load up a server in WAW(Call of Duty 5) but as as you were in, you'd get pings of 1-2 bar, with telecom, ok it takes a while to findt he match making server, but once connection, 3-4 bar all the time

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

8d52797c436

264 posts

Ultimate Geek
Inactive user

#272306 12-Nov-2009 10:01

The honesty was good but took months to get an honest response......

And as to the problem could lie closer to home-----

Xnet in thier email admit the problem is at their end.....
I took my computer to a friends two doors away who is on Telecom Explorer and had 200-300 latency playing wow no disconnections compared to 500-700 off peak and 1500 - 2500 peak times with xnet...
I run a relatively good system with all drivers up to date and high end graphics card etc....

The reason i went with xnet is i wanted a "naked" broadband as work pays for my cell.....guess i have to spring for a phone i wont use much now.....

Anyway i just wanted to elt anyone thinking of using xnet know that its not for gaming.....and yes i will vote with my wallet and change ISP just waiting to hear back about some options.....

Oh I wasnt saying that Xnet wasnt the problem, but people tend to blame it on international rates, where as I wonder if it's more the connection to the exchange etc that is causing the problem. My sync rate at home is ~13mbps, back in Hamilton it used to be ~7mbps, and since I have the higher rate I never seem to have the problems that I used to. Perhaps I'm just lucky, but it could be something to do with that, although WoW only uses a few KBps

Zanezaney

10 posts

Wannabe Geek

#272314 12-Nov-2009 10:12

8d52797c436:

The honesty was good but took months to get an honest response......

And as to the problem could lie closer to home-----

Xnet in thier email admit the problem is at their end.....
I took my computer to a friends two doors away who is on Telecom Explorer and had 200-300 latency playing wow no disconnections compared to 500-700 off peak and 1500 - 2500 peak times with xnet...
I run a relatively good system with all drivers up to date and high end graphics card etc....

The reason i went with xnet is i wanted a "naked" broadband as work pays for my cell.....guess i have to spring for a phone i wont use much now.....

Anyway i just wanted to elt anyone thinking of using xnet know that its not for gaming.....and yes i will vote with my wallet and change ISP just waiting to hear back about some options.....

Oh I wasnt saying that Xnet wasnt the problem, but people tend to blame it on international rates, where as I wonder if it's more the connection to the exchange etc that is causing the problem. My sync rate at home is ~13mbps, back in Hamilton it used to be ~7mbps, and since I have the higher rate I never seem to have the problems that I used to. Perhaps I'm just lucky, but it could be something to do with that, although WoW only uses a few KBps

Ohhh yeah i had the same thought as well...sorry didnt mean to sound snipy but i have had been through the whole "its not my setup" drama......i did some tracerts and packages were always getting lost at asianet....nearly every single time...Wow played fine on Xnet for me until 2-3 months ago.....

8d52797c436

264 posts

Ultimate Geek
Inactive user

#272318 12-Nov-2009 10:25

Its all good I know the frustration of trying to get it all to work because I've been there before when I used to get 1k plus. I even remember back when TBC came out me and my friends were all racing to lvl70 and I had this major internet issue where all international packets were being lost for 30 seconds every 10 minutes, made life a lot more difficult.

When it comes down to it I think a pay-as-you-go plan on Telecom is always going to give the best data. You could try a naked dsl option with an ISP that isnt a all-you-can-eat plan, acuse that may work a bit nicer for you.

Nero

4 posts

Wannabe Geek

#272687 13-Nov-2009 11:04

Zanezaney: ...

The reason i went with xnet is i wanted a "naked" broadband as work pays for my cell.....guess i have to spring for a phone i wont use much now.....

Anyway i just wanted to elt anyone thinking of using xnet know that its not for gaming.....and yes i will vote with my wallet and change ISP just waiting to hear back about some options.....

Thanks for sharing that email and your experience with gaming on Xnet. I recently started up with them for the VFX fusion service as well, and am having doubts now that latency is so bad.

Hopefully, Xnet will get a fix for it or I may end up walking away too.

Ragnor

8085 posts

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#272822 13-Nov-2009 17:43

It would be fascinating to know why they can't fix this problem.

Once you're logged into a server the game primarily uses a single tcp/ip connection. Plenty of other ISP's use the same providers for transit to the US (asisnetcom or alter.net etc) and don't have the same problems.

Do you get the same problem on Xnet when playing via a ssh tunnel (wowtunnels, smoothping, etc)? If you don't use a ssh tunnel, you should definitely give one a try.

Zanezaney

10 posts

Wannabe Geek

#272840 13-Nov-2009 18:47

Ragnor: It would be fascinating to know why they can't fix this problem.

Once you're logged into a server the game primarily uses a single tcp/ip connection. Plenty of other ISP's use the same providers for transit to the US (asisnetcom or alter.net etc) and don't have the same problems.

Do you get the same problem on Xnet when playing via a ssh tunnel (wowtunnels, smoothping, etc)? If you don't use a ssh tunnel, you should definitely give one a try.

No havent tried a SSH Tunnel cause i thought it might be quite risky and be banned from Wow, you know jumping all over the world....couldnt be bothered with the hassle of getting my account back....changing to telecom explorer on Monday so will wait and see how there service is...........

I also would like to know whyt he cant resolve the issue, especially if they have been aware of it for awhie, but maybe it has huge financial cost to solve......

Thanks for your thoughts though.....

Ragnor

8085 posts

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#272847 13-Nov-2009 19:48

I don't know of anyone who has ever been banned using wowtunnels and there are thousands of Aussies and Kiwi's using it.

I used it for 2 years before I quit wow, practically the entire guild and every AU/NZ guild on the server was using it or a similar service (Lower Ping, Smoothping, GamePath etc) because of the huge difference it makes.

Plenty of people play from both their home and from internet cafes and never get banned, Blizzard will only ban you if they are very sure you are using a known power leveling or farming company.

Even on Telecom you should be able to half your in game ping using a SSH server because of the way the wow servers delay sending more data until acknowledgements are recived for each packet. The SSH endpoint is a local US server close to the blizzard servers and acknowledges packets at local US latency instead of high NZ>US latency.

insane

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#273106 14-Nov-2009 22:47

Xnet are now solely using Vocus for international transit. My GF just moved off xnet the week after they changed so I never got to test the difference.

http://www.robtex.com/as/as17435.html#graph

Ragnor

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#273133 14-Nov-2009 23:58

Interesting indeed.

Zanezaney

10 posts

Wannabe Geek

#274032 17-Nov-2009 20:28

insane: Xnet are now solely using Vocus for international transit. My GF just moved off xnet the week after they changed so I never got to test the difference.

http://www.robtex.com/as/as17435.html#graph

The service gets worse and worse 26 disconnections tonight, just waiting for next pay day to change as i have to pay disconnection and connection fees just to get away from the worse ISP i have been with.....if this Vocus is supposed to be an improvement its not......

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