Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2560 posts

Uber Geek
+1 received by user: 340

Trusted

Topic # 50132 23-Nov-2009 16:53
Send private message

Just saw a piece on nzcity.co.nz that TelstraClear is looking into shifting its contact centres overseas to the Philippines also....
What happened to good old Kiwi service provided by Kiwis?

Create new topic
8020 posts

Uber Geek
+1 received by user: 386

Trusted
Subscriber

  Reply # 275551 23-Nov-2009 17:45
Send private message

If you want to understand why call centers are inevitably outsourced to developing countries by ISP's I recommend reading this recent blog post by John Linton, CEO of Exetel an medium sized ISP in Australia.

http://johnl.blogs.exetel.com.au/index.php?/archives/3309-No-Man-Is-An-Island........html


35 posts

Geek


  Reply # 275709 24-Nov-2009 08:13
Send private message

I always cringe when I call Filipino call centres.

In my experience 7/8 times I have had to talk to the floor manager as well as make a complaints via the companies emails to get anything done due to stalling tactics or inability of the staff.

Not to mention the comprehension issues both ways.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05


One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58


New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56


Samsung launches Samsung Max
Posted 24-Feb-2018 13:52


CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43


Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27


2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25


Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.