[TelstraClear] Contact Centres

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DjShadow

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#50132 23-Nov-2009 16:53

Just saw a piece on nzcity.co.nz that TelstraClear is looking into shifting its contact centres overseas to the Philippines also....
What happened to good old Kiwi service provided by Kiwis?

Ragnor

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#275551 23-Nov-2009 17:45

If you want to understand why call centers are inevitably outsourced to developing countries by ISP's I recommend reading this recent blog post by John Linton, CEO of Exetel an medium sized ISP in Australia.

http://johnl.blogs.exetel.com.au/index.php?/archives/3309-No-Man-Is-An-Island........html

Tunk

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#275709 24-Nov-2009 08:13

I always cringe when I call Filipino call centres.

In my experience 7/8 times I have had to talk to the floor manager as well as make a complaints via the companies emails to get anything done due to stalling tactics or inability of the staff.

Not to mention the comprehension issues both ways.

Let us pick up our pitchforks, grab some torches and start a x-plan hunt on your favourite ISP!