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#60842 4-May-2010 12:09
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Anyone notice that peak speeds on xnet have been... fast, the past few days?
Have the tubes been upgraded, all the leaches on holiday, or is it just me?

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  #326416 4-May-2010 12:27
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Yep have noticed that here too, though last night it wasn't too fast. But its been a lot faster than previously.
I was about to jump ship too and go to another ISP

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  #326532 4-May-2010 16:02
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It is always slow at the end of the month when torrenters (on XNet and on other networks) download to use up their data cap. The first few days of the month might also be slow as they finish the downloads they've started.




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  #326648 4-May-2010 21:27
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I've noticed exactly the opposite - my speeds have slowed to a crawl.  I requested a port reset but this hasn't made any difference.

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  #326655 4-May-2010 21:32
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Dratsab: I've noticed exactly the opposite - my speeds have slowed to a crawl.  I requested a port reset but this hasn't made any difference.


Your wiring is dodgy and needs fixing - that's a whole different issue! Smile

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  #326658 4-May-2010 21:42
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sbiddle:
Dratsab: I've noticed exactly the opposite - my speeds have slowed to a crawl.  I requested a port reset but this hasn't made any difference.


Your wiring is dodgy and needs fixing - that's a whole different issue! Smile

Part of my wiring MAY be dodgy, but I doubt it would suddenly make my internet connection super slow.  It's always been slow (possibly because of the wiring) but the multi ISP ADSL outage during weekend appears to have thrown everything into reverse...

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  #326708 5-May-2010 05:49
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Dratsab, had any rain lately? It can also be the wiring outside your home.




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  #327071 5-May-2010 20:01
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Been on the phone to Xnet, technician to be booked to test everything from the exchange back.

 
 
 
 


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  #327170 5-May-2010 22:58
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Yep. Faster for me too the last week or two... youtube actually watchable in the evenings - yay!

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  #327180 5-May-2010 23:30
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I've noticed full speed in the evenings on Xnet, taking into account the distance from the exchange. Usually it's this fast only during the weekdays. Someone must have flipped a switch somewhere...

David. 





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  #327846 7-May-2010 22:25
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Wish they had flipped that switch sooner. Speed is much better now.

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  #328894 11-May-2010 12:56
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Here are the facts on why you're seeing improved speeds.  Telecom Wholesale limit the throughput on our handoff link to 32kps per customer connected to our service.  This applies to any ISP who is using Telecom Wholesale services for UBS & Basic UBA services (see http://www.telecomwholesale.co.nz for details).   This is usually why the majority of ISP's experience throughput issues during peak time. 

Even though we have the international bandwidth to provide a higher grade service we struggle to get access to you - the customer.  We have been applying pressure to Telecom Wholesale for considerable time to relax this constraint and it's finally paid off.  This is why you are currently seeing an improved service.  Nothing to do with flicking switches or purchasing more international bandwidth, just a simple change at Telecom Wholesale.  Trust me we are working to try and remove this constraint altogether which would see an even better service during peak time.  

Hopefully this explains the improved speed and gives some insight on the issue we are dealing with. 







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  #328900 11-May-2010 13:04
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Thanks for the update.

"Flicking a switch" is a figure of speech.

[Edit] What speeds are we now talking? I presume the deal with Telecom wholesale was 32 kbps, not 32 kps or 32 kBps. Can you clarify this please?

David.





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  #328940 11-May-2010 14:54
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DrCheese: Thanks for the update.

"Flicking a switch" is a figure of speech.

[Edit] What speeds are we now talking? I presume the deal with Telecom wholesale was 32 kbps, not 32 kps or 32 kBps. Can you clarify this please?

David.


Yes it is,  I was just having a bit of fun with the response/info. 

Can't confirm any exact speeds as it varies,  all I can confirm is we've managed to apply enough pressure to see an increase in capacity on the handoff link. 

You were correct with 32kbps - in other words bugger all  :)  







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  #328941 11-May-2010 14:56
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Cameronn: Here are the facts on why you're seeing improved speeds.  Telecom Wholesale limit the throughput on our handoff link to 32kps per customer connected to our service.  This applies to any ISP who is using Telecom Wholesale services for UBS & Basic UBA services (see http://www.telecomwholesale.co.nz for details).   This is usually why the majority of ISP's experience throughput issues during peak time. 

Even though we have the international bandwidth to provide a higher grade service we struggle to get access to you - the customer.  We have been applying pressure to Telecom Wholesale for considerable time to relax this constraint and it's finally paid off.  This is why you are currently seeing an improved service.  Nothing to do with flicking switches or purchasing more international bandwidth, just a simple change at Telecom Wholesale.  Trust me we are working to try and remove this constraint altogether which would see an even better service during peak time.  

Hopefully this explains the improved speed and gives some insight on the issue we are dealing with. 

Is this nation wide, or just some exchanges?
If there are still issues on some exchanges - what can we do to address this?
Cheers




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  #328946 11-May-2010 15:02
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Thanks for the information, Cameron. In this day and age of faceless corps, it's nice to just get a bit of 'why'. No need for corporate sensitive data etc, just good ol' fashioned communications.

Cheers (& good luck keeping up the pressure!).

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