Last Wednesday 5th May her internet started playing up - went down with some DNS error. Not being IT savvy she starts asking around to help resolve the problem.
Back in late April she was advised by letter from TC that they were to undertake an upgrade of the services in her area that would affect her account / line etc., spouting about how it would be a huge improvement blah blah because they would not longer be using a Telecom tail to her house. During the upgrade they warned, services would be disrupted for 10-20 minutes, and any voicemail and other call type services would need to be set up all over again. No mention of internet services but.
Yep, they made the changes alright – you guessed it – on the day her internet fell over. And it is no coincidence.
After waiting 40 minutes to speak to someone she is advised that under their new direct connection regime she would not be able to receive her XNet services – TC would only support their own internet services over their own lines? She would need to change to TC internet at a price that is nowhere near competitive. Hello?
TC just summarily cut her services without notice? a service being provided by another party?
She is also advised that their brilliant new services were going to cost more.
To top it off her advice is that if she wishes to terminate with TC they require her to pay for 30 days notice so to do? So how the hell does she get internet meanwhile?
Has anyone else experienced this outrageous behaviour from TC?