Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Hawkes Bay
8477 posts

Uber Geek
+1 received by user: 4

Mod Emeritus
Trusted
Lifetime subscriber

Topic # 6574 5-Feb-2006 21:34
Send private message

Topic to discuss MFR repairs and experiences...




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


Create new topic


Hawkes Bay
8477 posts

Uber Geek
+1 received by user: 4

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 27874 5-Feb-2006 21:38
Send private message

This thread follows on from some sideswipes in this thread.

Dont forget that in quoting for the cost of repairs, that spare parts arent subsidised by networks.

Both networks subsidise most of their phones, even prepaid/prepay - they are really after your ARPU spend as opposed to the profit on a handset.

This is one reason why a repair can seem out of sync with the cost of the phone.

If BP sold cars too, they would likely discount them (e.g. a "BP Corolla" might be $10,000 with a contract to only use BP fuel, but a "Toyota Corolla" with no fuel contract might be $20,000). Repairs to the BP car would seem proportionately twice as expensive (10% of car price to change a cambelt...)




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


BDFL - Memuneh
60602 posts

Uber Geek
+1 received by user: 11535

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 27877 5-Feb-2006 22:24
Send private message

My only experience with MFR was a bad one: left an i-mate SP2 for repair, and even though I made the payment on their branch in Wellington, it took 2 weeks to get the phone back - every day I called them in Auckland to be told "we don't have your payment yet".

After a while someone said "oh, I see your payment", just to be told a couple of days later that my phone wasn't coming back to Wellington "until you pay the repair".

Their customer service was appaling at the time.





26486 posts

Uber Geek
+1 received by user: 6036

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 27878 5-Feb-2006 22:44
Send private message

Disenchanted:
Both networks subsidise most of their phones, even prepaid/prepay - they are really after your ARPU spend as opposed to the profit on a handset.


On Voda this may be the case with some handsets but is definately not the norm across the whole range these days.



Hawkes Bay
8477 posts

Uber Geek
+1 received by user: 4

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 27879 5-Feb-2006 23:27
Send private message

sbiddle: On Voda this may be the case with some handsets but is definately not the norm across the whole range these days.

I think its mainly on the cheaper ones that the subsidies are still heavy? (Nokia 1100 etc?)




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


Nate wants an iphone
3901 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 27881 6-Feb-2006 01:34
Send private message

My experience with them was awful.

I discussed my beef regarding them in an earlier thread about 'water damage'. Another problem I had with them before that was with my Z600, it had an older firmware on it and there was a known problem with the T9 where it'd slow down. Later versions of the firmware (vlive branded) would fix this but they'd just put the old one back on.

Then when the 'water damage' occured and I payed for it to be reflashed they finally put the right one on.

The experience from that time was so bad, I'd rather just hold onto the phone and buy a cheapie handset till I'm over in China. I don't know if they have improved or not but I'm not sending another handset back there unless I'm forced to.





webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


3000 posts

Uber Geek

Trusted

  Reply # 27891 6-Feb-2006 11:53
Send private message

Thy seem to have gotten marginally better, I sent my nokia 1100, SE t230 and my panasonic and they came back all working and they had even polished the screen platic scratches out and even done more repairs than nessesary, (replaced speaker/microphone/ ringers etc.)

last run-in with them a year ago was a shocker, brandnew OBF (out of box falure) Ericsson was sent into them and came back "liquid damage"

Previous:
my Nokia 6210 from 200 that was sent in for a new LCD was also "liquid damge" and came back unrepaired enen though my ask was to fit a new LCD only and return phone w no FW uprgade at my repair cost as i know warranty was not valid..(cost $110) instead I got a bill for $65 for "assessing" phone for warranty purposed and no new LCD was fitted..

Tha "unrepairable, liquid damaged" phone works perfectly 5 years later and has not skipped a beat.

26486 posts

Uber Geek
+1 received by user: 6036

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 27893 6-Feb-2006 12:19
Send private message

They seem to love the term "liquid damage".. At the end of the day however liquid damage isn't necessarily going to cause your phone to die or result in problems. I've drowned a phone before and proceeded to pull it apart, spray the inside with CO cleaner, dry it and put it back together and that phone is still in working condition several years later.

Corrosion forming in the PCB's seems used to be very common but due to the huge problems in Asia with the high humidity manufacturers have tried many ways of reducing this and most modern phones seem to be pretty robust. MFR however seem to be completely oblivious to the fact that corrosion on a PCB is probably only casued by water in small number of cases, the real threat is microbial attacks where fungi eats away at the PCB. This same fungi is the reason why nobody has VCR's in Asia as the tapes just get eaten away. Considering that SO2 and H2S (Sulphur) is a big problem it would be interesting to know how common phone failures are in Rotorua vs the rest of NZ and whether MFR simply reject phones from Rotorua because of "liquid damage" when the phone could have never been exposed to any liquid in the first place.






3927 posts

Uber Geek
+1 received by user: 660

Trusted
Subscriber

Reply # 27897 6-Feb-2006 16:47
Send private message

sbiddle: I've drowned a phone before and proceeded to pull it apart, spray the inside with CO cleaner, dry it and put it back together and that phone is still in working condition several years later. Corrosion forming in the PCB's seems used to be very common but due to the huge problems in Asia with the high humidity manufacturers have tried many ways of reducing this and most modern phones seem to be pretty robust.


My Motorola V500 went for a brief swim about a month ago. I was in the changing rooms at the Regional Aquatic Centre in Kilbirnie and, as I took my shorts out of my bag, the phone fell out of the pocket and into a bit of guttering on the ground which was full of what I assume to be chlorine treated water. I immediately fished it out, removed the battery, and left the handset on my windowsill at home to dry out.

It's still working fine but, of course, the real test will be whether it's still working in six months' time!

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.