A couple of months ago I downgraded my TelstraClear account to have only one cable TV connection, instead of two. I had to return my cable modem and set top box. They said they'd send me a bag to return it in, but they didn't. I called them a while later to ask for the bag and they said they'd send one again. A couple of weeks later two turned up. It turned out to be a courier ticket, so I packed it up in a box, addressed it as requested, stuck the ticket on it, and my regular CourierPost driver picked it up. Stupidly I didn't keep a record of the courier ticket number, at least not anywhere I can see, but TelstraClear have the top of the ticket that they sent to me, the customer portion. This was some time in January.

Today I get a bill for $983, which includes $395 for an unreturned set to box, $60 for an unreturned remote, $295 for an unreturned cable modem, and $50 for an unreturned smart card. Total $800 in unreturned fees.

So basically they've lost it, or not tracked it properly, and now they're trying to stick me for the fees. Nice one TelstraClear. This is about the level of customer service I expect, but it's always disappointing when you actually receive it. Perhaps a call would've been more appropriate than an extra $800 on my bill. Of course i'm not going to pay for their mistake.

I'll call them tomorrow, but if the helpful member who posts as TelstraClear can intervene to try to resolve this on my behalf that would be appreciated. FYI it's invoice number 82148819, which I feel safe sharing as it's not like it's a customer ID or anything that will help anyone breach my account security.