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5175 posts

Uber Geek

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# 77724 21-Feb-2011 17:55
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Since analogue service is being discontinued at the end of the month I called the TCL help desk to understand my options. That was 20 minutes of my life I won't get back.

Each question I asked the CSR required she put me on hold and to ask somebody, after which she came back with a non satisfactory response.  In summary

1. What happens if I want to upgrade my analogue to digital - no installation charge but I have to pay $25/month for the digital STB (versus $9.95 for the analogue one). No way

2. What happens if I upgrade the analogue box to a T-Box. On a 24 month plan, that is $14.95/month but I have to pay for an installation fee (presumably $99) since their offer of a free upgrade is only from analogue to digital, not analogue to T-Box

3. What happens if I don't do anything? Will my bill be reduced by $9.95/month effective 1 March. No idea - have to ask at which point I gave up.

I guess I am going to have to manually cancel my analogue box and just live without non Freeview channels in the second room since I am not going to pay $99 for an installation of a T-Box nor am I going to pay $25/month for a second STB.

Sky Digital is now looking more attractive since I won't be having a second STB and their installation is free.

Thanks TCL for nothing.





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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589 posts

Ultimate Geek

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  # 442237 22-Feb-2011 09:07
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Your summary is correct from my own calls. The free installs and promo's were last year and if you did not do the upgrade then you have missed out. Sometimes waiting is not the best option.

The second box has gone up. While it seems an odd decision (it was an excellent point of difference from Sky) it just is the price now.

I dont see you being charged for a service that ends and I think that was covered, along with costs in the letter on analogue received a few weeks ago. Maybe you did not get a copy?



5175 posts

Uber Geek

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  # 442242 22-Feb-2011 09:31
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I got the letter but it's probably been ditched now since I was anguishing over whether to stop the second decoder completely or go to the T-Box. Since I can record what I want using a PC and for Freeview in HD, and I hardly watch any TV on the analogue box, I thought I would just let it go.

Interestingly since my account date falls in the middle of a month, I guess I will have to pay $5 for the last half of February?  I just dread another call to Manilla though to sort it out.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


 
 
 
 


566 posts

Ultimate Geek

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TelstraClear

  # 442346 22-Feb-2011 12:18
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Can you email me your account number and contact number - I can get one of the inHome guys to check things out with you.
Thanks
Tim

online.marketing@telstraclear.co.nz



5175 posts

Uber Geek

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  # 442361 22-Feb-2011 12:46
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Thanks, done.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 




5175 posts

Uber Geek

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  # 442912 23-Feb-2011 22:07
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Well sent the e-mail but nothing but a new bill which doesn't seem to take into account the loss of analogue service.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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