[TelstraClear] TCLs 'I Want This Package' Website Feature

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Decimate

120 posts

Master Geek

# 82440 29-Apr-2011 09:02

TCL don't seem to want a new customer!

After looking to move from Snap / MySky I stumbled across TCLs current promotions with what seems to be a couple of great options for either cable internet + Tbox w/freeview or cable + Tbox w/sky.

After deciding to take the plunge I clicked on "I want this package" which brought up a callback form promising a callback within 2 hours. Great, I thought and submitted it. No call back that day. Oh well, must be very busy.

Next day, submitted again first thing in the morning, with a preferred contact time of 'evening' to give them some time. No call that day either. Hmmm.

Three days and three tries later (obviously not over the long weekend) and I still haven't had a call from TCL.

I'm not going to ring them as I've not heard good things about wait times, and out of principal, I would like to see a response from the many callbacks I've requested!

Perhaps someone on here could get in touch :)

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BitSignal

Lifetime subscriber

# 463606 29-Apr-2011 09:12

I hate to be a Topper (google Dilbert Topper), but I actually got a call-back from TCL back in December 2009 (about a couple of days after I signed up) and had all details set.

They then forgot about the install completely, and rang me 3 MONTHS later (no joke) to see if I was still interested. I laughed hard that day.

And to top it all off, they sent me a bill for one month's worth of line rental even though I didn't proceed with the transfer. Very, very disappointed.

"Roads? Where we're going, we don't need roads." - Doc Emmet Brown

Behodar

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# 463613 29-Apr-2011 09:17

If it's any consolation, it's not just TCL; I logged a callback with Telecom three weeks ago and haven't received it yet. I'm not expecting it anymore :P

TelstraClear

566 posts

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TelstraClear

# 463616 29-Apr-2011 09:24

Apologies for that experience, we'll look into it for you.

Can you email me your mobile number please so a specialist can call you.

online.marketing@telstraclear.co.nz

Thanks.

Decimate

120 posts

Master Geek

# 463634 29-Apr-2011 10:01

magu: I hate to be a Topper (google Dilbert Topper), but I actually got a call-back from TCL back in December 2009 (about a couple of days after I signed up) and had all details set.

They then forgot about the install completely, and rang me 3 MONTHS later (no joke) to see if I was still interested. I laughed hard that day.

And to top it all off, they sent me a bill for one month's worth of line rental even though I didn't proceed with the transfer. Very, very disappointed.?

http://www.jeremyperson.com/wp-content/uploads/2008/09/topper2.jpg I like that one!

Glad to know it's not just me thought guys, I'll fire them an e-mail now and report back ;)

Decimate

120 posts

Master Geek

# 464397 2-May-2011 10:30

Still waiting for a call, was assured again that I would get one on the 28th........

Decimate

120 posts

Master Geek

# 464512 2-May-2011 15:24

Finally all sorted, rep who called knew what she was doing and the whole process took 6 or 7 minutes. Thanks TCL (finally :) )

magu

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BitSignal

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# 464514 2-May-2011 15:29

Decimate: Finally all sorted, rep who called knew what she was doing and the whole process took 6 or 7 minutes. Thanks TCL (finally :) )

Remember: it ain't over until it's over. ;)

"Roads? Where we're going, we don't need roads." - Doc Emmet Brown

jim.cox

196 posts

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# 464759 3-May-2011 09:40

They certainally ignored me when I contacted them wia email, their website and finally by phone

I think they decided they just didnt want my custom.

And while I would have liked their fibre I'm now a very content Telecom customer

TelstraClear

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TelstraClear

# 464762 3-May-2011 09:51

Sorry Jim,
Please email me: online.marketing@telstraclear.co.nz
Let me know what you were inquiring about and the best contact number to get you on.
Thanks,
Tim.

Decimate

120 posts

Master Geek

# 464774 3-May-2011 10:19

magu:
Decimate: Finally all sorted, rep who called knew what she was doing and the whole process took 6 or 7 minutes. Thanks TCL (finally :) )

Remember: it ain't over until it's over. ;)?

Haha ominous...........we'll see!

graemeh

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# 464800 3-May-2011 11:23

Decimate:
magu:
Decimate: Finally all sorted, rep who called knew what she was doing and the whole process took 6 or 7 minutes. Thanks TCL (finally :) )

Remember: it ain't over until it's over. ;)?

Haha ominous...........we'll see!

Just wait until your cable connection develops a fault and it takes a week for them to get a technician to look at it...

Decimate

120 posts

Master Geek

# 476631 1-Jun-2011 11:15

Well it looks like their attitude spreads to their technicians as well. So much for the promised 'we'll call you 30 mins beforehand' courtesy call, it never came and when they turned up unannounced while I was at work my wife was asleep with our newborn and was rather rudely interrupted.

Not the best start I must say.

TelstraClear

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TelstraClear

# 476632 1-Jun-2011 11:18

Hi Decimate,
can you email me please online.marketing@telstraclear.co.nz
I'll have the res. team look into this for you.

Thanks
Tim

Decimate

120 posts

Master Geek

# 488268 1-Jul-2011 14:34

graemeh:
Decimate:
magu:
Decimate: Finally all sorted, rep who called knew what she was doing and the whole process took 6 or 7 minutes. Thanks TCL (finally :) )

Remember: it ain't over until it's over. ;)?

Haha ominous...........we'll see!

Just wait until your cable connection develops a fault and it takes a week for them to get a technician to look at it...

Oh man......you guys did warn me.

Worst. Experience. Ever.

It's been less than a month and have had three seperate issues with Tbox - one dead PSU, one bricked and one frozen for about 24 hours before it fixed itself - 2 of these have required service visits to replace, and we have been without TV for one and a half weeks out of the month as it takes days for their techs to go out. And this is my first month!

Funnily enough their online.marketing@blahblahblah don't respond to my e-mail anymore.

It's absolute rubbish.

Tedlin

1 post

Wannabe Geek

# 488271 1-Jul-2011 14:37

Hi there,

I will send you a PM and will do my best to help you.

Thanks,

Tony

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