[TelstraClear] Poor connection speed

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Behodar

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Topic # 90136 15-Sep-2011 16:58

Hi,

Yesterday I noticed that my connection was running very slowly so I did a speed test and got about 0.6 Mb/s to Auckland (whether using Speedtest.net or TCL's own speed test). I assumed that it was just a temporary issue so I noted it on the Geekzone fault page in case anyone else had issues, then left it overnight.

This morning, downloads were back to normal, 12+ Mb/s on the TCL speed test.

I've just got home from work and it's back to about 0.5 Mb/s again. I'm on a cabinet and this is the first time I've had trouble since I was switched over a few months ago. Does anyone know what could cause this sort of issue?

The relevant stats:
Line Rate 14486/1176
Attainable Rate 17496/1240
Noise Margin 12.2/13.2
Attenuation 26.5/13.1
Output Power 0/12.8
Bit Errors 0/0

I'm using a master splitter and have rebooted the modem, switched from wireless to Ethernet, etc. Is there anything else I can try?

Thanks :)

Behodar

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Reply # 522074 16-Sep-2011 16:34

Still happening today (although again, it was find this morning) so I called TCL and they don't know what the issue is. I need to send through some speed tests over the next day or so, so hopefully it'll be something easy to fix once that's been done.

Behodar

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Reply # 522084 16-Sep-2011 17:40

Hmm. I just rebooted the modem again (although I'd already tried it) and speeds are back up to normal. It'll be interesting to see whether it slows down again.

Behodar

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Reply # 522186 16-Sep-2011 22:58

In case anyone's following this, the connection's still working fine so it looks like it just needed that second reboot (no idea why the first one didn't work). All sorted!

As a side note, when I called TCL on the phone, I had to wait for less than 5 seconds. That's a huge turnaround from last time so it's good to see that they've worked on fixing some of the queues :)

dets00b

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Reply # 522590 18-Sep-2011 11:02

I read somewhere south auckland dslams were having unusual congestion problems on the 17th , not sure if this is related.