Brother MFC - VoIP Faxing

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livefornow851

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#191876 19-Feb-2016 08:00

Hi there. I have a customer in Tauranga who has recently changed over to UFB with Spark.

They are now unable to receive a Fax using her Brother MFC printer but she can still send after a few attempts. Is there any MFC printer that is fully compatible with FAX over the UFB service? FAX over email has been suggested but traditional fax is required.

Cheers, Mike

chevrolux

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#1496139 20-Feb-2016 11:13

Some of them have a 'compatibility' mode for faxing. You set it to 'basic' and it slows down the bit rates.

I've never had much success with those little multifunctions. The full size copier's seem to work well all the time though.

sbiddle

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#1496703 21-Feb-2016 21:05

Was the fax on a faxability line before and had faxibility disabled in the device?

chevrolux

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#1496764 22-Feb-2016 08:02

Ooo that's a good point... Distinctive ring? Could be set to single at the moment?

I still maintain those little brothers are rubbish for faxing over SIP though..

sbiddle

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#1496765 22-Feb-2016 08:06

chevrolux: Ooo that's a good point... Distinctive ring? Could be set to single at the moment?

I still maintain those little brothers are rubbish for faxing over SIP though..

They are pieces of junk - except Spark's VoIP network has amazing support for fax and low speed data. You can easily establish dialup connections at 48k over this and the fact I've never seen a single post on here about fax or alarm issues really shows the quality of their network.

robjg63

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#1496780 22-Feb-2016 08:18

Perhaps port your fax number to 2talk and get one of these:

http://www.cisco.com/c/en/us/products/unified-communications/spa112-2-port-phone-adapter/index.html

Around $90NZ.

I have heard from several people that they work well with faxes.

Perhaps others may be able to verify this for you.

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sbiddle

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#1496805 22-Feb-2016 09:01

robjg63:

Perhaps port your fax number to 2talk and get one of these:

http://www.cisco.com/c/en/us/products/unified-communications/spa112-2-port-phone-adapter/index.html

Around $90NZ.

I have heard from several people that they work well with faxes.

Perhaps others may be able to verify this for you.

Faxing over a typical VoIP provider such such as 2talk is a 98% solution. It will (and can never) have 100% reliability.

Brother MFC's have always been a problem with VoIP, if you switch many to international compatibility it'll drop the speed back to 9600 normally helps, but in my experience I've never had a lot of luck with them despite many other brands working fine.

RunningMan

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#1497148 22-Feb-2016 17:47

sbiddle:[snip] if you switch many to international compatibility it'll drop the speed back to 9600 normally helps,

And this setting on most of them isn't sticky - it only lasts for the next call.

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chevrolux

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#1497208 22-Feb-2016 18:43

sbiddle:

chevrolux: Ooo that's a good point... Distinctive ring? Could be set to single at the moment?

I still maintain those little brothers are rubbish for faxing over SIP though..

They are pieces of junk - except Spark's VoIP network has amazing support for fax and low speed data. You can easily establish dialup connections at 48k over this and the fact I've never seen a single post on here about fax or alarm issues really shows the quality of their network.

Very cool!

Never had the privilege of using one of their trunks so wouldn't know haha.

Does GVC2 run on the same platform? Might have to look at getting a connection in to the office for testing.

sbiddle

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#1497209 22-Feb-2016 18:48

chevrolux:

sbiddle:

chevrolux: Ooo that's a good point... Distinctive ring? Could be set to single at the moment?

I still maintain those little brothers are rubbish for faxing over SIP though..

They are pieces of junk - except Spark's VoIP network has amazing support for fax and low speed data. You can easily establish dialup connections at 48k over this and the fact I've never seen a single post on here about fax or alarm issues really shows the quality of their network.

Very cool!

Never had the privilege of using one of their trunks so wouldn't know haha.

Does GVC2 run on the same platform? Might have to look at getting a connection in to the office for testing.

At the end of the day data should work on any good VoIP network. The "analogue" PSTN network has been TDM based between exchanges for decades, and that's simply encoding calls as alaw - the exact same 64kbps voice codec used in the VoIP world. It's echo cancellers, jitter buffers and latency that normally kill low speed data over VoIP.