ATCOM call quality

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dynamiccomputers

37 posts

Geek

#42832 12-Oct-2009 13:56

Has anyone had any issues with the call quality or reliability issues with the ATCOM range of IP Phones? Am looking at using their handsets and potentially PBX solution.

Thanks

Dynamic Computer Services
www.dynamiccomputers.co.nz

hads

392 posts

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#263515 12-Oct-2009 16:03

We've had a lot of positive feedback on the ATCOM PBX range and are more than happy with their quality.

We have a couple of their IP Phones here to test but haven't had the chance to do so just yet.

nicegear.co.nz - VoIP, DVB and other Linux compatible hardware

kiwiscoota

237 posts

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#263554 12-Oct-2009 20:25

A friend uses an ATCOM IP phone and whilst he raves about it, I've noticed a distinct echo whenever I am talking to him.

Normally I do not hear any echo when talking to others using different brands of IP phones or conventional PSTN phones.

Would the echo be a problem with his ATCOM phone or caused by some other issue ?

hads

392 posts

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+1 received by user: 12

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#263560 12-Oct-2009 20:43

While it's possible to introduce echo at the handset it's not that common.

nicegear.co.nz - VoIP, DVB and other Linux compatible hardware

sbiddle

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Biddle Corp

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#263571 12-Oct-2009 21:13

Echo typically occurs during the analogue<->digital conversion.

The sidetone in a VoIP handset is generated differently to an old analogue phone so typically doesn't cause any issues.