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37 posts


#42832 12-Oct-2009 13:56
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Has anyone had any issues with the call quality or reliability issues with the ATCOM range of IP Phones?  Am looking at using their handsets and potentially PBX solution.


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391 posts

Ultimate Geek


  #263515 12-Oct-2009 16:03
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We've had a lot of positive feedback on the ATCOM PBX range and are more than happy with their quality.

We have a couple of their IP Phones here to test but haven't had the chance to do so just yet.

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Master Geek

  #263554 12-Oct-2009 20:25
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A friend uses an ATCOM IP phone and whilst he raves about it,  I've noticed a distinct echo whenever I am talking to him. 

Normally I do not hear any echo when talking to others using different brands of IP phones or conventional PSTN phones.

Would the echo be a problem with his ATCOM phone or caused by some other issue ?


391 posts

Ultimate Geek


  #263560 12-Oct-2009 20:43
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While it's possible to introduce echo at the handset it's not that common.

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Uber Geek

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  #263571 12-Oct-2009 21:13
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Echo typically occurs during the analogue<->digital conversion.

The sidetone in a VoIP handset is generated differently to an old analogue phone so typically doesn't cause any issues.

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