keyboard and mouse on win 7 laptop no longer work.

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kiwi1691

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#214948 4-Jun-2017 22:41

I tried a free use of the AVG PC Tuneup on a laptop. After it finished the laptop worked fine. Later in the day when the laptop was turned on the mouse and keyboard no longer worked. I tired troubleshooting in hardware and devices, it found problems with

"Standard PS/2 Keyboard has a driver problem"

"Synaptics PS/2 Port ClickPad has a driver problem"

"Microsoft USB Dual receiver Wireless Keyboard (Mouse and Keyboard Center) has a driver problem"

The troubleshooter was unable to fix these issues.

I tried to update the drivers it just said they were up to date

I tried a system restore, but the system restore did not work.

Any ideas?

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#1794681 4-Jun-2017 22:47

You have some way of controlling the computer to see device manager?

kiwi1691

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#1794749 5-Jun-2017 07:40

If i plug in a mouse into the laptop, that mouse still functions.

gzt

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#1794751 5-Jun-2017 08:14

Are there any other devices marked with '!' In device manager?

Also, In control panel > administrative tools > services, what is the status of the i8042prt service?

kiwi1691

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#1794752 5-Jun-2017 08:33

I went into Devices and printers and it has the ! in a triangle beside the computer and beside the "Microsoft USB Dual Receiver Wireless Keyboard (mouse and Keyboard)"

I went into services but couldn't find i8042prt. Does it go by another name?

Jase2985

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#1794758 5-Jun-2017 08:53

reinstall the drivers for the items marked with the !

gzt

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#1794762 5-Jun-2017 09:05

Jase2985:
reinstall the drivers for the items marked with the !

Could try. Just remove those items from device manager and restart the computer. Normally they will be reinstalled automatically on startup.

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kiwi1691

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#1794769 5-Jun-2017 09:23

I uninstalled the drivers, and reset the pc, unfortunately it is taking awhile as it is installing 15 updates.

kiwi1691

59 posts

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#1794792 5-Jun-2017 10:09

Unfortunately uninstalling and reinstalling the drivers didn't work.

For the keyboard there is an issue with both the

"Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center)"

"Standard PS/2 Keyboard"

For the Mouse

"Synaptics PS/2 Port ClickPad"

But no issue with

"Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)"

gzt

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#1794846 5-Jun-2017 11:52

If you go into task manager and look at services, do you see i8042 something in there? sort by alphabetical.

Also, what model laptop and which o/s are you running?

1101

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#1794859 5-Jun-2017 12:27

kiwi1691:

I tried a free use of the AVG PC Tuneup on a laptop.

hmmn . Lesson learnt ?

I assume you are using usb kb & mouse now ?
Restart & try & get into the bios , see if the kb/mouse work in the bios
Download a bootable CD, any bootable CD & see if they work when booted off that CD

Do a system restore , go back to before you ran the 'tune up '

It may of course be that both are faulty, it happens (bad internal cable or circuit)

kiwi1691

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#1794894 5-Jun-2017 12:42

I went into Task Manager and Services as you asked, and went down the list multiple times and can't find it.

HP Pavilion dm4 notebook PC, running win 7

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bagheera

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#1794902 5-Jun-2017 13:02

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dm4-1000-entertainment-notebook-pc-series/4150055/model/4250175

download the missing drivers and install them

edit

and when you there - check that power cable not one of the called ones

kiwi1691

59 posts

Master Geek
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#1794910 5-Jun-2017 13:29

bagheera:

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dm4-1000-entertainment-notebook-pc-series/4150055/model/4250175

download the missing drivers and install them

edit

and when you there - check that power cable not one of the called ones

I downloaded the Synaptics TouchPad Driver, installed it. No Change

kiwi1691

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Master Geek
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#1794913 5-Jun-2017 13:34

1101:

hmmn . Lesson learnt ?

I assume you are using usb kb & mouse now ?
Restart & try & get into the bios , see if the kb/mouse work in the bios
Download a bootable CD, any bootable CD & see if they work when booted off that CD

Do a system restore , go back to before you ran the 'tune up '

It may of course be that both are faulty, it happens (bad internal cable or circuit)

I can use a USB mouse, but a USB keyboard wont work when plugged into the laptop.

As far as I am aware I can't enter bios without a keyboard

I tried downloading a bootable CD, nothing happened when I tired

I tried a system restore multiple times last night, they failed each time.

richms

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#1794920 5-Jun-2017 13:50

I had that crap tune up thing do a number on the USB 3.0 ports on a computer.

I had to find the .inf files for the device and do a right click and install on them to get enough back that windows would then attempt to install the drivers. Which then failed and I had to then go and update them from the device manager and choose them from the list which now had the driver to choose from.

Richard rich.ms

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