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hsvhel

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#320248 22-Jul-2025 20:24
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Team

 

Since upgrading to Win11, i have started seeing an issue around connectivity to my Bluetooth devices. Specifically, headphones.

 

When watching media on power up, no problems.

 

If i take them off to attend to dinner, and the laptop requires logging in again, connection is not dropped but audio will not play on the headset, laptop seems to think it is and chuggs along as normal.

 

Should i be watching enough that it never logs out, i get to around the 50min mark to an hour and for reasons unknown, it starts glitching with the audio like it was connected via a cord and that cord was damaged.

 

This is happening on 

 

-Skull cany Venue headset

 

-Bose QC35

 

-Phillips TAT119

 

When Win10 was in charge, everything worked well

 

 

 

Have been into the settings, and on the interwebs advice, disabled telephony (on the noise cancelling theory)

 

Removed and reinstalled in Device Manager

 

Confirmed that all drivers are UTD and happy

 

The only resolution to this so far has been, where able, to connect the cable to the 3.5 jack. Aside from that, a power cycle of the unit bring it all back.....not ideal

 

 

 

All signs point to the laptop/drivers having a bad time, and with a like for like redundant unit on win 10, all is well

 

Laptop is a Dell Precision 7680

 

Open to thoughts, ideas on why Win 11 is punishing me 





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gzt

gzt
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  #3396292 22-Jul-2025 21:41
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Is there a specific Win 11 Bluetooth driver available from Dell for the 7680 build you have?




hsvhel

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  #3396867 24-Jul-2025 19:24
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Not that i can find.

 

Command update is showing as complete, and the manual searches are returning the drivers i have.

 

Odd that the Win 10 variant of the same is fine, just the Win11 version is playing up





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Free Setup use R502152EQH6OK on check out

 

 


gzt

gzt
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  #3396871 24-Jul-2025 19:33
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Windows is always very unhelpful like that: Start here:

https://www.dell.com/support/product-details/en-nz/product/precision-16-7680-laptop/drivers



gzt

gzt
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  #3397650 28-Jul-2025 12:51
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I'm using the Sony headphone app current version tries to implement automatic Bluetooth switching between two sources. It's kind of ok.

But, If you try to start a source when it thinks you're supposed to be using the other source the Bluetooth connection to the phone will drop. Don't ask me why. I think that one is a Sony bug feature behavior mess.

I mention this in case there's an app involved in your scenario or a particular event that causes it. In my unrelated case it's video calls so probably something about telephony mode Sony is strict and buggy about, or maybe it's the cheap mini dongle I use needs an upgrade.

/longirrelevantdigression

askelon
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  #3397661 28-Jul-2025 13:43
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I just use SoundSwitch to swap inputs when mines being silly. I have the swap function bound to an external volume control with 3 buttons.  i have a set of JBL Tour One M3's which just work perfectly over every other set of bluetooth headsets Ive had in the past, esp with source switching.  Prior to this set I was using a sennheiser set which I really liked, when it worked.... 


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