New forward service from NZ Post: YouShop

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58 posts

Master Geek
+1 received by user: 5

#1186902 2-Dec-2014 11:15

Don't bother buying from the US PUMA store.

Dear xxxx,

Thank you for contacting PUMA! We are always happy to assist you. Unfortunately, we are unable to ship to warehouses at this time, and had to cancel your order.

I apologize for any inconvenience. Please let us know if you have any further inquiries.

Regards,

xxxx

PUMA Customer Service

888-565-7862

customerservice@Puma.com

tchart

2397 posts

Uber Geek
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#1186921 2-Dec-2014 11:38

Same with Lego...

Unfortunately, your recent LEGO® order couldn’t be processed with the shipping address provided and we’ve had to cancel the order as a result.

Protecting your personal information is very important to us. To ensure your privacy and the quality of our service, we’ve decided to no longer send orders placed with freight forwarding or third-party shipping addresses.

Kthulhu42

34 posts

Geek
+1 received by user: 7

#1186931 2-Dec-2014 11:47

"To ensure your privacy"

Or "To Protect our Profits" we're paying over double the price for most sets..

RichardJ1

17 posts

Geek
+1 received by user: 2

#1187530 2-Dec-2014 22:30

mouarg: Don't bother buying from the US PUMA store.

Dear xxxx, Thank you for contacting PUMA! We are always happy to assist you. Unfortunately, we are unable to ship to warehouses at this time, and had to cancel your order. I apologize for any inconvenience. Please let us know if you have any further inquiries. Regards, xxxx PUMA Customer Service 888-565-7862 customerservice@Puma.com

What you need to do is use paypal and set you youshop address up in paypal and it will work fine as I had same deal with under armour I started out using my visa direct on the site but it recognized it wasn't a US credit card

freitasm

BDFL - Memuneh
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Geekzone

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#1187538 2-Dec-2014 22:36

The problem is not the card but the address. They know YouShop address is a warehouse and won't ship there.

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RichardJ1

17 posts

Geek
+1 received by user: 2

#1187549 2-Dec-2014 22:50

Wasn't an issue when I changed the address in paypal for me and I have the same issue as mentioned above

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astrae

268 posts

Ultimate Geek
+1 received by user: 24

#1188409 4-Dec-2014 07:32

How long does a package take to show in Youshop after it has been delivered? UPS shows my package was delivered 24hrs ago (10am local time) but it hasn't showed in you shop yet.

I've entered the tracking number in the claim your package page but got no result.

tripp

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#1188434 4-Dec-2014 08:07

astrae: How long does a package take to show in Youshop after it has been delivered? UPS shows my package was delivered 24hrs ago (10am local time) but it hasn't showed in you shop yet.

I've entered the tracking number in the claim your password page but got no result.

I'm waiting as well, mine turned up there Tuesday and still not showing up anywhere.

astrae

268 posts

Ultimate Geek
+1 received by user: 24

#1188456 4-Dec-2014 08:50

mrtoken:
astrae: How long does a package take to show in Youshop after it has been delivered? UPS shows my package was delivered 24hrs ago (10am local time) but it hasn't showed in you shop yet.

I've entered the tracking number in the claim your password page but got no result.

I'm waiting as well, mine turned up there Tuesday and still not showing up anywhere.

I don't like to hear that... I've got a 2nd package just leaving the east coast of the US, it was going to be touch and go for Xmas so having it sit at youshop for several days isn't going to help.

Have you contacted customer service?

tripp

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#1188465 4-Dec-2014 09:10

astrae:
mrtoken:
astrae: How long does a package take to show in Youshop after it has been delivered? UPS shows my package was delivered 24hrs ago (10am local time) but it hasn't showed in you shop yet.

I've entered the tracking number in the claim your password page but got no result.

I'm waiting as well, mine turned up there Tuesday and still not showing up anywhere.

I don't like to hear that... I've got a 2nd package just leaving the east coast of the US, it was going to be touch and go for Xmas so having it sit at youshop for several days isn't going to help.

Have you contacted customer service?

Just did, they gave the "it takes 2 working days (not including the day it was delivered) to process blah blah blah" she said I should get an email after 3.30pm today.

I just need them by the 17th as they are xmas presents that are being taken to the UK by a friend who flies out the night of the 17th

BlueShift

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#1188467 4-Dec-2014 09:17

Its takes two working days, but its two US working days and they don't seem to work weekends. I had a package from Amazon arrive at YouShop HQ on Weds 26 Nov, but didn't get the word from them until late on Monday Dec 1. They also say they repackaged it as the original weight was 35kg, and they got it down to 10kg, I'd like to see the before & afters of that! On the bright side its in transit now and expected to arrive by 13 Dec.

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NzBeagle

971 posts

Ultimate Geek
+1 received by user: 128

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#1188493 4-Dec-2014 09:29

If you're worried then just raise it with customer service at least it'll be on the radar, but probably not until 48 hrs. I usually get email within 24 hours but after black Friday it's not surprising.

berry

61 posts

Master Geek
+1 received by user: 2

#1188553 4-Dec-2014 11:19

Has anyone tried you shop delivery to a rural delivery address? Does it come with the regular Rural Delivery postie?

NzBeagle

971 posts

Ultimate Geek
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#1188564 4-Dec-2014 11:23

berry: Has anyone tried you shop delivery to a rural delivery address? Does it come with the regular Rural Delivery postie?

It comes via Courier Post, so if you normally receive this via your RD contractor then it will be along side that.

wally22

504 posts

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#1188584 4-Dec-2014 12:19

I can confirm that YouShop delivery to RD addresses in NZ is very prompt and trouble free.

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