New forward service from NZ Post: YouShop

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#2943511 18-Jul-2022 16:17

lchiu7:

This is their list of restrictions

https://www.nzpost.co.nz/tools/youshop/help-with-youshop/prohibited-restricted-items

and used or refurbished are not allowed to be shipped.

To quote

All used electronics with li-ion/rechargeable batteries are not permissible for Air/Sea Freight under the regulations.

The risk of a used phone by air is somewhat remote but by sea is almost as likely as winning the Lotto. Not that sea is an option now.

It used to say something else making refurb fire tablets allowable. Something about manufactures packaging. They have since changed it as they make the rules up as they go along. Looking at the list there is almost nothing that they would ship which is worth getting in the USA now.

Richard rich.ms

old3eyes

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#2943513 18-Jul-2022 16:19

I suspect at this rate that NZ Post will shutdown YouShop USA soon.

Regards,

Old3eyes

sultanoswing

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#2943526 18-Jul-2022 17:18

old3eyes:

I suspect at this rate that NZ Post will shutdown YouShop USA soon.

They may as well. I wanted to get a postcard sent from the USA, and they said it was too dangerous. I tried getting a marshmellow delivered and they said it was dangerous goods and could blow up the cargo ship.

They just don't seem to care anymore.

tims

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#2946568 26-Jul-2022 15:45

I know Youshop no longer offer sea freight but what about other freight forwarding businesses in the U.S.?

I ask because I want to import a tow bar kit that is not available in NZ at the moment and sea freight is the only viable option.

Thanks

timmmay

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#2946590 26-Jul-2022 16:36

Try Planet Express. Not sure if they do sea but I've used them before and was happy with their service

bazzer

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#2946605 26-Jul-2022 17:06

Has anyone ever had service from the YouShop customer service? They measured my package wrong which resulted in a 33% higher volumetric weight. I've sent in photos of the actual package and my measurement and had many acknowledgements of the issue but no one ever comes back to me with any kind of resolution, i.e. a refund. Pretty frustrating.

Lego

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SaltyNZ

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#2946768 27-Jul-2022 06:56

timmmay: Try Planet Express. Not sure if they do sea but I've used them before and was happy with their service

Good news, everyone!

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

lchiu7

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#2946889 27-Jul-2022 11:41

timmmay: Try Planet Express. Not sure if they do sea but I've used them before and was happy with their service

Checked them out and they look pretty price competitive and will send phones. Signed up and will try buying a BT keyboard and having it sent over.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

Beccara

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#2952309 9-Aug-2022 08:05

Anyone had any recent YouShop shipments? How long did it take from the US? Sitting at 8 days since departure here and wondering if it's going to make it in time for the weekend

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

sultanoswing

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#2952312 9-Aug-2022 08:13

Beccara: wondering if it's going to make it in time for the weekend

Set you're mind at ease. It won't. Even if it left the us tonight and arrived tomorrow, it'll take at least a couple of days upon arrival to clear customs, then a couple of days for delivery. Next week at the earliest, I'm afraid.

Deamo

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#2952330 9-Aug-2022 09:16

bazzer:

Has anyone ever had service from the YouShop customer service? They measured my package wrong which resulted in a 33% higher volumetric weight. I've sent in photos of the actual package and my measurement and had many acknowledgements of the issue but no one ever comes back to me with any kind of resolution, i.e. a refund. Pretty frustrating.

I ran into the same issue a couple years ago, they charged me $50 for shipping a shoe box because of their bs measurements. I did manage to get a refund on the difference between actual & what I was charged.

Samsung

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bazzer

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#2952506 9-Aug-2022 15:02

Deamo:

bazzer:

Has anyone ever had service from the YouShop customer service? They measured my package wrong which resulted in a 33% higher volumetric weight. I've sent in photos of the actual package and my measurement and had many acknowledgements of the issue but no one ever comes back to me with any kind of resolution, i.e. a refund. Pretty frustrating.

I ran into the same issue a couple years ago, they charged me $50 for shipping a shoe box because of their bs measurements. I did manage to get a refund on the difference between actual & what I was charged.

How?! I've had my case escalated to a CS Manager but I haven't heard back from her in 6 weeks, despite regular follow-ups. I'm not sure what my next action is.

Edit: We're talking about $20-$30 here, so not a massive deal but that's not really the point. There must be so many people affected by similar things that don't do anything about it and if you do they make it close to impossible to resolve.

Deamo

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#2952514 9-Aug-2022 15:26

bazzer:

How?! I've had my case escalated to a CS Manager but I haven't heard back from her in 6 weeks, despite regular follow-ups. I'm not sure what my next action is.

Edit: We're talking about $20-$30 here, so not a massive deal but that's not really the point. There must be so many people affected by similar things that don't do anything about it and if you do they make it close to impossible to resolve.

Beats me. From a time when they were still trying to provide good service maybe?
I took pictures of the box & bag with a measuring tape & sent those back & asked for a refund.. like you have. They initially offered 25% off my next two deliveries, but I insisted on refund of the difference of $20-30 like you.

KrazyKid

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#2952520 9-Aug-2022 15:59

Can you try doing a credit card charge back for overcharging? Don't know it will work but worth a go.

I'd be claiming because I didn't receive the service ordered.
(You paid for delivery of a large parcel but only received a small parcel.)

https://www.westpac.co.nz/help/how-to-dispute-a-credit-card-transaction/

https://www.consumer.org.nz/articles/credit-card-chargebacks

bazzer

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#2953221 10-Aug-2022 21:56

KrazyKid:

Can you try doing a credit card charge back for overcharging? Don't know it will work but worth a go.

I'd be claiming because I didn't receive the service ordered.
(You paid for delivery of a large parcel but only received a small parcel.)

https://www.westpac.co.nz/help/how-to-dispute-a-credit-card-transaction/

https://www.consumer.org.nz/articles/credit-card-chargebacks

I'd rather not, but starting to feel like it's a viable option!

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