So at the beginning of this year I changed jobs and took on the role of Factory Manager of a manufacturing plant. On average over the past 12 months the energy bill was around 28k , I of course started looking at ways to reduce our power consumption and one of these was to have installed a power correction unit. Previously we were around .73 on power correction and now we are on .99 which is where I want to be. I also over Easter (a full week) shut down 1/2 the plant for maintenance.

Our latest energy bill for April is 30k which is 2k more than our average. I did not agree with this and contacted Mercury energy (a week and a half ago) and asked for somebody to come and see me to sort out the very complex bill we received.

They took 1 1/2 weeks to get back to me despite me ringing every other day.

Their answer is they will not be sending anybody as they have nobody in the south island. The commercial manager I was dealing with is going to send an email from their complex billing team to explain why it is higher when it should be lower. If it is that complex they should be sending somebody to see me to explain.

Really a 25k+ monthly account and they cannot even get somebody to come see me. I think this is completely unacceptable and if we were not locked into an account with them I would be looking to change immediately.

Mercury Energy your business customer service is disgusting.