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Topic # 146615 23-May-2014 18:59
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So at the beginning of this year I changed jobs and took on the role of Factory Manager of a manufacturing plant. On average over the past 12 months the energy bill was around 28k , I of course started looking at ways to reduce our power consumption and one of these was to have installed a power correction unit. Previously we were around .73 on power correction and now we are on .99 which is where I want to be. I also over Easter (a full week) shut down 1/2 the plant for maintenance.

Our latest energy bill for April is 30k which is 2k more than our average. I did not agree with this and contacted Mercury energy (a week and a half ago) and asked for somebody to come and see me to sort out the very complex bill we received.

They took 1 1/2 weeks to get back to me despite me ringing every other day.

Their answer is they will not be sending anybody as they have nobody in the south island. The commercial manager I was dealing with is going to send an email from their complex billing team to explain why it is higher when it should be lower. If it is that complex they should be sending somebody to see me to explain.

Really a 25k+ monthly account and they cannot even get somebody to come see me. I think this is completely unacceptable and if we were not locked into an account with them I would be looking to change immediately.

Mercury Energy your business customer service is disgusting.




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  Reply # 1051862 23-May-2014 19:06
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Check your contract for poor service escapes. Also talk to other providers to see if any will meet any penalty from Mercury in order to pick up your business.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1051872 23-May-2014 19:58
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Wait till it's in the millions

 
 
 
 


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  Reply # 1052019 24-May-2014 00:35
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If your bill is $30k a month, I would expect them to send someone even if their office was in London...!!





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  Reply # 1052036 24-May-2014 06:42
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Geektastic: If your bill is $30k a month, I would expect them to send someone even if their office was in London...!!


That 30k is not 100% profit

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  Reply # 1052039 24-May-2014 07:43
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Just for fun grab a recent bill and feed the data into here

http://www.whatsmynumber.org.nz/MyBusiness

You never know. Another supplier might eat any ETC you have for your business.




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  Reply # 1052043 24-May-2014 08:16
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johnr:
Geektastic: If your bill is $30k a month, I would expect them to send someone even if their office was in London...!!


That 30k is not 100% profit


Never said it was but if I had a single customer contributing $360,000 to my business I'd take their needs very seriously. Certainly seriously enough to send someone to meet with them.





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  Reply # 1052045 24-May-2014 08:24
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Geektastic:
johnr:
Geektastic: If your bill is $30k a month, I would expect them to send someone even if their office was in London...!!


That 30k is not 100% profit


Never said it was but if I had a single customer contributing $360,000 to my business I'd take their needs very seriously. Certainly seriously enough to send someone to meet with them.


$360K has to be taken in context, it is probably in the lower end to mean  of commercial customers




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1052046 24-May-2014 08:37
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Still worth $500 in flights once a year I'd say!!





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  Reply # 1052059 24-May-2014 09:22
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You'd be surprised how competitive the market is now. I have a friend tell me they planned to switch (and they are only a domestic customer) and once the initiated the switch, their incumbent called them up to offer an incentive to stay.

So you can imagine how much a $360K client might be valued.

In fact the whole are of saves and win-backs are a subject of study now by the regulator

http://www.ea.govt.nz/about-us/media-and-publications/i-on-the-market/2013/17-whats-going-on-with-saves/





System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


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Reply # 1052065 24-May-2014 09:33
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Geektastic: Still worth $500 in flights once a year I'd say!!


Just not flights to take into account,

Are you going to pick them up from the airport or pay for the rental car / taxi and a days wages and food?



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  Reply # 1052073 24-May-2014 09:38
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We are in the CBD of Christchurch and would have thought they would have somebody in the city ??




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  Reply # 1052074 24-May-2014 09:41
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Presso: We are in the CBD of Christchurch and would have thought they would have somebody in the city ??


That did surprise me.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1052118 24-May-2014 10:28
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It's a very competitive market, so I would shop around.

I work for Contact ( in the generation side of the business), I don't know full details of our offering but I think you should be able to get a dedicated account manager and someone to work with you on energy efficency.

Waz

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  Reply # 1052165 24-May-2014 12:07
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johnr:
Geektastic: Still worth $500 in flights once a year I'd say!!


Just not flights to take into account,

Are you going to pick them up from the airport or pay for the rental car / taxi and a days wages and food?


For a $360k a year customer? Absolutely. And take him for a decent lunch to boot.





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  Reply # 1052176 24-May-2014 12:27
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Geektastic:
johnr:
Geektastic: Still worth $500 in flights once a year I'd say!!


Just not flights to take into account,

Are you going to pick them up from the airport or pay for the rental car / taxi and a days wages and food?


For a $360k a year customer? Absolutely. And take him for a decent lunch to boot.


Coffee, not lunch and on a scheduled visit if no one locally based. Would video meet though to help resolve. The technical can be done remotely.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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