Our latest energy bill for April is 30k which is 2k more than our average. I did not agree with this and contacted Mercury energy (a week and a half ago) and asked for somebody to come and see me to sort out the very complex bill we received.
They took 1 1/2 weeks to get back to me despite me ringing every other day.
Their answer is they will not be sending anybody as they have nobody in the south island. The commercial manager I was dealing with is going to send an email from their complex billing team to explain why it is higher when it should be lower. If it is that complex they should be sending somebody to see me to explain.
Really a 25k+ monthly account and they cannot even get somebody to come see me. I think this is completely unacceptable and if we were not locked into an account with them I would be looking to change immediately.
Mercury Energy your business customer service is disgusting.