A general question to all who may work in the many various service industries that involve so many aspects of our everyday lives.
Do you feel that you are allowed to take "ownership" of customer problems and/or potential solutions that you may encounter in your role as an employee responding to a requested task?
If the answer is "No", the next obvious question is "why do you think that is and why, if you could change it, would you"?
If the answer is "Yes", does that make you feel that you belong to a team that could have influence on your employers long term direction, but is still inhibited by your superiors influence or lack of participation?
If the answer is "Yes and I am allowed to take ownership of this with the full backing and support of my employer". What makes them so special?
Other questions that spring to mind are "If you feel that you are not paid enough why would you take ownership?" or, "If you feel that you are well paid, why would you rock the boat?". But those are for another topic I feel. Your thoughts would be appreciated.