Has anyone used TDR - Telecommunications Disputes Resolutions, feedback and advice from other clients.
Helping consumers resolve complaints with their telecommunications company
TDR offers a free independent service to residential and small business customers of telecommunications companies.
I currently have a complaint logged against my old ISP provider with TDR. During that time, I was dealing with 3 different people over a period of 6 months plus.
One thing was obvious to me.
Just want to fast forward to yesterday/today. I was in adjudication .... over the phone yesterday. TDR just getting my side of my complaint and was going back to get my old ISP side who were responding to my complaints.
So now thats 4 people which includes the adjudicator I have been involved with. My problem is.... none of them is tech savvy. I'm not an expert either. But found myself having to explain to the adjudicator what hybrid wiring was, difference between naked and bundled package, ont, sips passwords, access.....etc.... which I got some of my information from GEEKZONE.
Adjudicator was having trouble taking this all in. Seems I spent a lot of time explaining how and what these technical issues do and what cause it has, but seems to have been lost in translation.
All of the 4 people I have spoken to at TDR having issues understanding the technical side of my complaint I have presented to them, and that.... the technical advice they were going off, was....... the very ISP company I was complaining about.
They don't know what technical questions to ask my old ISP and or how to respond if they give a technical answer. They don't understand the complexities of this case.
Not sure how you have a company called Telecommunications ... when staff aren't technically trained. Just a resolution team.
Anyone else have dealings with them Great team, but technically challenged.