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#59804 12-Apr-2010 22:51
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f you're on Genesis for your Gas, might pay to check your recent bill if it seems high.  Mine was around 5 times higher than usual, even though usage was normal (havent fired up the winter heaters yet!).

Upon comparing the recent bills, i see that there is a "Meter Factor" used in calculating the kWh consumed.  This has increased from around 0.9 to 4.9 thus resulting in our consumed energy being over 5 times higher than in previous months... hence the 5 times higher costs.  This "meter factor" is an odd one - i searched their website and found no reference to what it is.  There is no explanation on the bill either.

I've emailed genesis energy (their contact us web form failed) and am awaiting a reply.


genesis gas bill shock




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SCM

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  #317568 12-Apr-2010 23:33
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Seems it has something to do with temperature and atmospheric conditions at a site.

quoted from http://www.energylinx.co.uk/gas_meter_conversion.html
The correction factor is used to take account of the temperature and atmospheric conditions at a site.




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  #317569 12-Apr-2010 23:36
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SCM: Seems it has something to do with temperature and atmospheric conditions at a site.

quoted from http://www.energylinx.co.uk/gas_meter_conversion.html
The correction factor is used to take account of the temperature and atmospheric conditions at a site.


"The correction factor is used to take account of the temperature and atmospheric conditions at a site. It is generally of the order of 1.02264, so we have defaulted to this"

so that would make the 4.9 figure seem somewhat abnormal and the 0.9 figure more likely.




 
 
 
 


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Genesis Energy

  #317677 13-Apr-2010 10:35
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Good Morning Regs

Thank you for your comments regarding the concerns you have with your current Genesis Energy invoice and the meter factor.

My name is Rochelle and I am the Team Leader of Genesis Energy's Administration Team and I would like to investigate your concerns.

Can you please provide me with your Genesis Energy customer/consumer details to allow me look at your account to see how your gas bill has increased.

Thank you once again for raising your concerns

Regards

Rochelle Nicholson
Team Leader - Administration
Genesis Energy

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Ultimate Geek


  #317685 13-Apr-2010 10:53
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Rochelle: Good Morning Regs

Thank you for your comments regarding the concerns you have with your current Genesis Energy invoice and the meter factor.

My name is Rochelle and I am the Team Leader of Genesis Energy's Administration Team and I would like to investigate your concerns.

Can you please provide me with your Genesis Energy customer/consumer details to allow me look at your account to see how your gas bill has increased.

Thank you once again for raising your concerns

Regards

Rochelle Nicholson
Team Leader - Administration
Genesis Energy


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SCM

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Ultimate Geek


  #317727 13-Apr-2010 12:21
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Yep, Id figure the 0.9 being more realistic too. Great to see one of the Genesis reps here and ready to help :)




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  #317729 13-Apr-2010 12:29
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Just remember to verify that user is actually from Genesis before you hand over any sensitive details.

Phishing is alive and well on the internet.

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  #317735 13-Apr-2010 12:41
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Ragnor: Just remember to verify that user is actually from Genesis before you hand over any sensitive details.


Phishing is alive and well on the internet.


Hmm, I was wondering how Rochelle found out about this thread. After all, Geekzone is not the usual haunt of an Admin Team Leader. Was Rochelle alerted by a regular GZ viewer ??

Not the first time someone stepped in from another industry to help a GZ'er out. But, nevertheless, very good to see an active interest from those outside.

Now, I have this recurring rash .... :-0

 




My thoughts are no longer my own and is probably representative of our media-controlled government


 
 
 
 


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  #317741 13-Apr-2010 12:58
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I got some infomation confirming the user's claim and attached the company name to her profile.





 

 

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  #318000 13-Apr-2010 19:44
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Rohelle is the same person that replied to my email to customer care so she has all my details and i'm waiting to hear the outcome.

I'm told that the web contact form that failed is being looked into as well.

Good to see that the issue has been responded to quickly in both regular and social media - extra points go to Genesis Energy for that!

P.S. the reason i'm using Genesis for my Gas is that it works a reasonable amount cheaper than everyone else.




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  #318042 13-Apr-2010 20:52
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Untill the "meter factor" goes up lol




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  #318168 14-Apr-2010 07:40
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Good Morning Regs

I can advise that the meter factor increasing by 4.9 on your invoice was a Billing error and has now been corrected.

We are currently investigating as to why this occured to ensure that the issue is avoided in the future.

A email has also been sent to you with the billing corrections.

We sincerely apologise for this error and trust this has resolved your issue

Thank you again for bringing this issue to our attention

Regards

Rochelle Nicholson
Team Leader - Administration
Genesis Energy

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  #318271 14-Apr-2010 11:15
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I love happy endings.

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  #318272 14-Apr-2010 11:17
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Ragnor: I love happy endings.


+1



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  #318273 14-Apr-2010 11:17
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Yes, thanks Rochelle (and Genesis Energy) for a quick resolution.

The bill has already been re-issued with updated early payment discounts and everything.




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  #318292 14-Apr-2010 11:50
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Ragnor: I love happy endings.

Ah, thank you for that flashback to my holiday in Thailand.

In other news, Genesis' response and Regs' general experience with Genesis Gas have me looking forward to my upcoming gas install!

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