Slowest internet in central auckland (8mbit down/ 0.5mbit up) with no upgrade until 2018

Forums › New Zealand Broadband › Slowest internet in central auckland (8mbit down/ 0.5mbit up) with no upgrade until 2018

jords12

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#165935 25-Feb-2015 08:24

So, we seem to have landed in the internet black hole - missed out on most of the benefit of ASDL2, completely missed VDSL, and now not getting UFB until 2018. Which means we haven't had a significant speed increase here since speeds were 'unleashed' in 2006!

Enter 1 George Street, Newmarket into the chorus mapping tool and share the pain :(

ASDL Line stats for good measure:

This is with a Draytek Vigor 120 router.

It's an especially big shock since I just got back from the US, where lots of people have 200/200 or more through cable. NZ is slowly becoming less hilariously behind in internet speeds...

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#1246081 25-Feb-2015 08:24

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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sbiddle

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#1246098 25-Feb-2015 08:34

There is something wrong if you're seeing a 30% reduction in throughput compared to sync speed.

jords12

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#1246099 25-Feb-2015 08:39

I embellished a little, at low usage times (like right now) I can get 9.5mbit down with local speedtests. Upload is choppy but does average out at around 0.5mbit - and it's actually the bigger issue for us, if anyone starts syncing to dropbox or Google Drive it'll kill the connection.

I'm mostly just venting that we haven't had a speed improvement in 9 years, and then they delay our UFB as well!

Jase2985

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#1246102 25-Feb-2015 08:42

we are not getting behind, you are getting UFB in the future, it just cant happen instantly. some people lucked in and have got it now, some are getting it now, some are not getting it till ~2020. it is what it is.

there are people out there that see their internet speeds become less then 1mbps during peak hours, so you really dont have anything to complain about at the moment.

also the reason for your speed seems to be that you are exchange fed and you are at the extream edge of the exchange boundary, being about 2.2km from it, walking distance

your modem is connected at 11/.8 as well

trig42

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#1246103 25-Feb-2015 08:43

9.5mbps down means you are on ADSL2 (which also shows in your modem stats).
You obviously are just a decent distance away from the cabinet/exchange.

Do you have a master splitter?

Edit. Just checked the map, you do appear to be in an unfortunate pocket where services have/haven't been upgraded (depending on where you actually are, there are areas with VDSL, some without).

sbiddle

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#1246104 25-Feb-2015 08:46

It's unfortunate that some customers have to be on the edge of exchange coverage - the other side of the road gets VDSL2

NonprayingMantis

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#1246105 25-Feb-2015 08:48

Lots of people in nz can get 200/200 too. Something like 40%of the country I beleive

Likewise, lots of people in the usa are stuck on 1-3Mbit DSL lines.

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jords12

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#1246111 25-Feb-2015 08:52

Yeah, some people in the US are on slow DSL, but they are largely in the countryside or far out suburbs. In major cities you can get at least 200/200, sometimes 300/300 over cable and that's going to gigabit within a year or two with DOCSIS 3.1 - and the fiber rollouts there are starting off with Gigabit speeds. So even 200/200 doesn't catch us up, although if they have done the UFB infrastructure even remotely right then gigabit and beyond shouldn't take too long to implement.

Yeah, the VDSL2 thing is a massive pain - the other side of the road (which doesn't have any houses) and the apartment block next door both get it.

sbiddle

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#1246112 25-Feb-2015 08:53

NonprayingMantis: Lots of people in nz can get 200/200 too. Something like 40%of the country I beleive

Likewise, lots of people in the usa are stuck on 1-3Mbit DSL lines.

Yip 570,000 premises can now get 200/200 UFB, at a much cheaper price than many people in the US will pay.

There will always be pockets in any country that have problems, just be thankful we're now in Australia where the entry country is just one big coverage hole with poor speeds.

Jase2985

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#1246113 25-Feb-2015 08:54

NonprayingMantis: Likewise, lots of people in the usa are stuck on 1-3Mbit DSL lines.

was talking to my brother about this, hes stuck on 3mbit DSL because the private cable company wont run the infrastructure in his street unless he can get 6=8 people to commit. they have 12 people in their street, most retirees who couldn't care less about internet speed. short of running a point to point link with someone hes stuck.

be thankful there is a government funded UFB project and your not reliant on private company's who will only run infrastructure if its beneficial for them

jords12

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#1246118 25-Feb-2015 08:58

Jase2985:
NonprayingMantis: Likewise, lots of people in the usa are stuck on 1-3Mbit DSL lines.

was talking to my brother about this, hes stuck on 3mbit DSL because the private cable company wont run the infrastructure in his street unless he can get 6=8 people to commit. they have 12 people in their street, most retirees who couldn't care less about internet speed. short of running a point to point link with someone hes stuck.

be thankful there is a government funded UFB project and your not reliant on private company's who will only run infrastructure if its beneficial for them

Yeah, that can be an issue, but it's apples and oranges - you are comparing internet speeds for a street with 12 people on it to internet speeds in the middle of the biggest city in the country. 0.5mbit upload in the middle of Auckland is embarrassing.

eXDee

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#1246122 25-Feb-2015 09:03

Look on the bright side - we dont have comcast or time warner here :D

Jase2985

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#1246129 25-Feb-2015 09:08

but its all there is at your residence on copper or Fibre

they cant roll out fiber instantly it takes time/years. you just lucked out and are somewhere where the time frame isnt for a couple of years.

nothing you nor i could do about it.

you could always move somewhere that has a better connection if its that much of a problem for you, or find a wireless provider and pay more for less data

sbiddle

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#1246130 25-Feb-2015 09:10

jords12:
Yeah, that can be an issue, but it's apples and oranges - you are comparing internet speeds for a street with 12 people on it to internet speeds in the middle of the biggest city in the country. 0.5mbit upload in the middle of Auckland is embarrassing.

Location has nothing to do with speed. ~.8Mbps upload is the ADSL2+ standard used by millions and millions of people throughout the world and is the exact same speed that the roughly 1 million odd other ADSL2+ customers in NZ experience. You're upload isn't unique by any means.

johnr

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#1246133 25-Feb-2015 09:18

Be pleased you are not connected to a Conklin cabinet

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