Nznet help

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9 posts

Wannabe Geek

#536452 22-Oct-2011 14:47

Other Wireless areas are still being worked on which requires work at the Sky Tower to be completed before they become fully functional

This just showed up on nznet website, good to know at least they still updating their website, but what kind of outage need to work at the Sky Tower(a new antenna?) and when will it to be completed...

freitasm

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#536454 22-Oct-2011 14:49

Their website says "Clients who require assistance can phone either of these numbers:
022-082-9427 / 021-165-1077"

It seems like a good move. Perhaps their help desk uses VoIP and they too were affected, hence no calls going through them. Having alternative numbers to reach for help is a good thing.

medina

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Wannabe Geek

#536462 22-Oct-2011 15:38

Having alternative phone numbers are a good thing if ones phone was connected to contact them.

BlakJak

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#536464 22-Oct-2011 15:47

Oh so you dont have a cellphone? More fool you for using a complex product (voip) without an alternate. At least copper lines and pots delivered on them have relatively few dependencies.

No signature to see here, move along...

Wiretap

2 posts

Wannabe Geek

#536484 22-Oct-2011 17:23

webwat: I suspect a confidentiality agreement with HD would prevent them from being too honest about what caused them to ditch HD for some of their services, and what kind of dispute might have blocked them from migrating their DNS in time. Its probably safe to say that every ISP would do their best to avoid such a scenario, and anyone with a server to host will avoid HD until they are sure its safe to rely on them. Would be interested if Maxnet has a comment on that.

You're right on the confidentiality thing, And as such I can say only a limited amount. But I'll say this, this is nothing to do with a dispute with HD, HD's involvement is with regards to bringing things back online. As per the Techday article the dispute is with Vibe Communications.

Disclosure: I am the director of Ocelot Communications, we are contracted to provide network administration services to Hosting Direct and as such I have spent a fair amount of time working on all this with my own two hands.

equilor

65 posts

Master Geek

#536502 22-Oct-2011 18:03

freitasm: Their website says "Clients who require assistance can phone either of these numbers:
022-082-9427 / 021-165-1077"

It seems like a good move. Perhaps their help desk uses VoIP and they too were affected, hence no calls going through them. Having alternative numbers to reach for help is a good thing.

i wouldnt even try calling them on my cell phone i should beable to contact them for free. not wasting mobile minutes on them.

BlakJak

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#536510 22-Oct-2011 18:27

equilor:
freitasm: Their website says "Clients who require assistance can phone either of these numbers:
022-082-9427 / 021-165-1077"

It seems like a good move. Perhaps their help desk uses VoIP and they too were affected, hence no calls going through them. Having alternative numbers to reach for help is a good thing.

i wouldnt even try calling them on my cell phone i should beable to contact them for free. not wasting mobile minutes on them.?

In the ideal world, sure.

However this seems to be fairly exceptional circumstance, you either care enough to place the call, or you do not.

No signature to see here, move along...

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equilor

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Master Geek

#536514 22-Oct-2011 18:34

BlakJak:
equilor:
freitasm: Their website says "Clients who require assistance can phone either of these numbers:
022-082-9427 / 021-165-1077"

It seems like a good move. Perhaps their help desk uses VoIP and they too were affected, hence no calls going through them. Having alternative numbers to reach for help is a good thing.

i wouldnt even try calling them on my cell phone i should beable to contact them for free. not wasting mobile minutes on them.?

In the ideal world, sure.

However this seems to be fairly exceptional circumstance, you either care enough to place the call, or you do not.

after having many hours trying to call them on their orginal number i dont want to even try the other numbers. i still have no phone after a week. i hate their customer service.

robbyp

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#536526 22-Oct-2011 19:03

hotkiwi:

You should read what I write.
As customers of NZNet we were compared to being silly to go for the cheapest deal and expect some kind of of service. I countered that by saying that NZNet is not ridiculously cheap. They stated cheap=bad.
In the post that you quote I draw a parallel to 2degrees, which in my opinion is a cheap telco with excellent service and a great product. I did that to make the point that cheap is not necessarily bad. The old boys on this forum had made it clear that cheap is bad (what you pay is what you get). I have never said that they used 2degrees in their arguments.
The people with experience on this forum ridiculed those that are with NZNet for being a customer with them in the first place. It is like laughing about someone who picked a low standard doctor without knowing it.

The moderator called it sarcasm, lets agree with that.

But 2 Degrees made a $76.8 million loss last year according to this article
http://www.stuff.co.nz/business/industries/5197994/2degrees-posts-loss-spends-up-to-chase-rivals . So it makes you wonder how sustainable their current pricing model is in the long term. I don't think comparing a company to 2 degrees, which is a company who is spending alot on quickly growing it's customer base, is a fair comparison. I am however glad 2 degrees have come along, as it has been good for competition.

equilor

65 posts

Master Geek

#536529 22-Oct-2011 19:09

robbyp:
hotkiwi:

You should read what I write.
As customers of NZNet we were compared to being silly to go for the cheapest deal and expect some kind of of service. I countered that by saying that NZNet is not ridiculously cheap. They stated cheap=bad.
In the post that you quote I draw a parallel to 2degrees, which in my opinion is a cheap telco with excellent service and a great product. I did that to make the point that cheap is not necessarily bad. The old boys on this forum had made it clear that cheap is bad (what you pay is what you get). I have never said that they used 2degrees in their arguments.
The people with experience on this forum ridiculed those that are with NZNet for being a customer with them in the first place. It is like laughing about someone who picked a low standard doctor without knowing it.

The moderator called it sarcasm, lets agree with that.

But 2 Degrees made a $76.8 million loss last year according to this article
http://www.stuff.co.nz/business/industries/5197994/2degrees-posts-loss-spends-up-to-chase-rivals . So it makes you wonder how sustainable their current pricing model is in the long term. I don't think comparing a company to 2 degrees, which is a company who is spending alot on quickly growing it's customer base, is a fair comparison. I am however glad 2 degrees have come along, as it has been good for competition.

76.8 mill loss? did they give the bosses a 76.8mil bonus?

equilor

65 posts

Master Geek

#536534 22-Oct-2011 19:24

BlakJak:
equilor:
freitasm: Their website says "Clients who require assistance can phone either of these numbers:
022-082-9427 / 021-165-1077"

It seems like a good move. Perhaps their help desk uses VoIP and they too were affected, hence no calls going through them. Having alternative numbers to reach for help is a good thing.

i wouldnt even try calling them on my cell phone i should beable to contact them for free. not wasting mobile minutes on them.?

In the ideal world, sure.

However this seems to be fairly exceptional circumstance, you either care enough to place the call, or you do not.

im sorry but after many wasted hours this week trying to get ahold of them. id rather not try agian.

DonGould

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#536548 22-Oct-2011 20:19

robbyp:
But 2 Degrees made a $76.8 million loss last year according to this article
http://www.stuff.co.nz/business/industries/5197994/2degrees-posts-loss-spends-up-to-chase-rivals .

So it makes you wonder how sustainable their current pricing model is in the long term.

Solid as a rock.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

webwat

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#536594 22-Oct-2011 22:29

equilor:
BlakJak:
equilor:
freitasm: Their website says "Clients who require assistance can phone either of these numbers:
022-082-9427 / 021-165-1077"

It seems like a good move. Perhaps their help desk uses VoIP and they too were affected, hence no calls going through them. Having alternative numbers to reach for help is a good thing.

i wouldnt even try calling them on my cell phone i should beable to contact them for free. not wasting mobile minutes on them.?

In the ideal world, sure.

However this seems to be fairly exceptional circumstance, you either care enough to place the call, or you do not.
after having many hours trying to call them on their orginal number i dont want to even try the other numbers. i still have no phone after a week. i hate their customer service.

Considering the problem has affected all their IP services including VoIP and DNS, its probably best that their customer just wait for updates to show on their website so they can concentrate on recovering the network. Its not the first time that a virtual ISP has had to mass migrate their customers or services because of an upstream dispute, but I have to say its not a step that would have been taken lightly (whoever the previous provider was).

Time to find a new industry!

insane

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#536608 23-Oct-2011 00:59

webwat: I suspect a confidentiality agreement with HD would prevent them from being too honest about what caused them to ditch HD for some of their services, and what kind of dispute might have blocked them from migrating their DNS in time. Its probably safe to say that every ISP would do their best to avoid such a scenario, and anyone with a server to host will avoid HD until they are sure its safe to rely on them. Would be interested if Maxnet has a comment on that.

im not going to be telling anythng which people dont already know...

NZnet stopped using HD as a DSL provider a long time ago during the period HD was having large network issues. NZnet have now moved gear into the HD DC after having issues with Vibe to get there physical equipment back online which their customers rely on (read DNS, Mail etc). From what i can see they are only collocating there, no connectivity via them.

i dont feel comfortable saying any more or being more specific, the rest really does need to come from NZnet themselves to fill in the blanks if they so choose to disclose how their network is setup.

hotkiwi

69 posts

Master Geek

#536609 23-Oct-2011 01:00

Since 8 pm my internet access has once more disappeared. Go NZNet.........

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