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djrubbie

23 posts

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#140629 15-Feb-2014 18:41
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So I found myself becoming an owner-occupier of a CBD apartment that was a serviced apartment. Everything is nice, except for the fact that Chorus is now claiming that there is insufficient line capacity to even bring in a standard landline/DSL service for Internet. Okay, so I went to the body corporate AGM and learned that they've been trying to get in touch with every single telecommunications company out there (Chorus, Telecom, Vodafone) to get more lines running in so at least we (the actual residents) standard Internet service. The apartment block has its own node supposedly, and line trace from various ISPs have confirmed that the unit I am in does have a line, but then Chorus said that they need building owners to bring in more lines. Yeah, what?

So someone is clearly not informed properly here, and this has been going on for months now, and none of us have even a basic service. Only service is FreedomInternet which is over unsecured wifi with very flaky speeds, and down more often than the worst ISP's I've been with. Not to mention not using a public IP address, but I digress...

Not sure if anyone here can bring me information or contact the right people to maybe speed this up, but not getting proper Internet access is really driving me nuts.

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Chorusnz
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Chorus

  #988709 17-Feb-2014 11:02
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As pointed out by RayTaylor - this is a job for the Chorus subdivision group.

The developer who changed the use from hotel to apartments should have worked with the Chorus subdivision team to sort out additional network requirements.

The original hotel would have had a single "address" for all the rooms and a single connection (for their PBX & Broadband).  A new cable entry into the building may be required and additional demarcation points may be required.

Part of the work we do is create the new address locations within the property - i.e. Apt 1, Apt 2, Penthouse A, Penthouse B etc. so that when a resident calls their ISP the address shows up in our network database.

If this work is not done by the developer, then the resident ends up having to sort this out individually which is less than satisfactory.

Get the developer or the Body Corporate to contact the Chorus subdivision group tsg@chorus.co.nz to fix this properly. 

^GL

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