Chorus claiming insufficient line capacity for an Auckland CBD Apartment?

Forums › New Zealand Broadband › Chorus claiming insufficient line capacity for an Auckland CBD Apartment?

djrubbie

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#140629 15-Feb-2014 18:41

So I found myself becoming an owner-occupier of a CBD apartment that was a serviced apartment. Everything is nice, except for the fact that Chorus is now claiming that there is insufficient line capacity to even bring in a standard landline/DSL service for Internet. Okay, so I went to the body corporate AGM and learned that they've been trying to get in touch with every single telecommunications company out there (Chorus, Telecom, Vodafone) to get more lines running in so at least we (the actual residents) standard Internet service. The apartment block has its own node supposedly, and line trace from various ISPs have confirmed that the unit I am in does have a line, but then Chorus said that they need building owners to bring in more lines. Yeah, what?

So someone is clearly not informed properly here, and this has been going on for months now, and none of us have even a basic service. Only service is FreedomInternet which is over unsecured wifi with very flaky speeds, and down more often than the worst ISP's I've been with. Not to mention not using a public IP address, but I digress...

Not sure if anyone here can bring me information or contact the right people to maybe speed this up, but not getting proper Internet access is really driving me nuts.

PeterReader

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#987927 15-Feb-2014 18:41

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johnr

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#987940 15-Feb-2014 18:59

Which CBD apartment?

Coil

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#987942 15-Feb-2014 19:04

Wow, In this day and age.
Really cant do a whole lot. I think the appt owners need to speak directly with chorus and get them to extend their network to the apartment. Maybe just put its own xDSL ALCATEL 7302 in the bottom. Might cost about 200,000.

djrubbie

23 posts

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#987943 15-Feb-2014 19:05

johnr: Which CBD apartment?

Bianco Off Queen. It was a serviced apartment but is now put on the market with none of this business disclosed by any of the agents as far as I know.

plambrechtsen

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#987948 15-Feb-2014 19:10

Email me "pl at telecom.co.nz" and I can find out the score on Monday via a Chorus investment manager I know. A home phone number plus address and building name would be helpful in the email.

raytaylor

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#988128 16-Feb-2014 10:18

djrubbie:
johnr: Which CBD apartment?

Bianco Off Queen. It was a serviced apartment but is now put on the market with none of this business disclosed by any of the agents as far as I know.

Bugger, that was my favorite hotel to go to whenever i visit auckland. Though they did have crap expensive internet - something like $20 for 1 hour or 300mb of 256k

Basically if it was run like a hotel, they probably only needed 10 or 20 lines bought into the building which their pbx would then split to the rooms.
Now as apartments, the people who deal with subdivisions at chorus i think would be the ones to talk to about a build out. I believe though that it would be at the buildings expense.

I am however pretty sure there is FX fibre coming into that building.

Is the whole building now owned as apartments, or is part of the building still run as the hotel?

I would be happy to talk to your corporate body to suggest some options that dont involve chorus if they are having problems with them.

In the mean time, have a chat to woosh wireless about their wimax service

Ray Taylor

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djrubbie

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#988149 16-Feb-2014 11:41

raytaylor:

Is the whole building now owned as apartments, or is part of the building still run as the hotel?

I would be happy to talk to your corporate body to suggest some options that dont involve chorus if they are having problems with them.

In the mean time, have a chat to woosh wireless about their wimax service

I think only part of the complex has been converted so at the moment it's mixed use. I would rather give a bit more time for Chorus to sort this out and maybe even enable UFB in place of that. Will have to see what happens over the next couple weeks as more information and options flow in.

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NonprayingMantis

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#988150 16-Feb-2014 11:42

There are quite a few wireless options for cbd auckland. Experience won't be awesome, but better than nothing.

webwat

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#988235 16-Feb-2014 14:13

Wow, right across from Airedale St... They probably have a 50pair so only a few apartments missing out.

CityLink has fibre right outside, so shouldn't cost more than $3000 to get it into the building if they want a FTTB topology, plus 100M switches and phone equipment in the basement. Perhaps an aggregation switch designed for apartment buildings like this Ethernet Aggregation ONU. I would expect you would have Cat5e links good enough for 100base Ethernet through to your apartment.

Time to find a new industry!

raytaylor

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#988436 16-Feb-2014 19:28

webwat: Wow, right across from Airedale St...

Ahhh i remember there is an exchange-like building across the road - now realise it is.

Ray Taylor

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djrubbie

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#988439 16-Feb-2014 19:38

webwat: Wow, right across from Airedale St... They probably have a 50pair so only a few apartments missing out.

CityLink has fibre right outside, so shouldn't cost more than $3000 to get it into the building if they want a FTTB topology, plus 100M switches and phone equipment in the basement. Perhaps an aggregation switch designed for apartment buildings like this Ethernet Aggregation ONU. I would expect you would have Cat5e links good enough for 100base Ethernet through to your apartment.

That's what I hope can happen, I really don't mind having FTTB right now because anything is better than a wireless connection. That said, I don't think we have ethernet jacks to units, at least not to my one so I don't think they have them, but standard phone line jacks are available right in the living room and the bedrooms.

Thanks for all your answers everyone, and hopefully plambrechtsen will be able to get some answers from someone who knows more before further steps are taken.

johnr

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#988441 16-Feb-2014 19:40

raytaylor:
webwat: Wow, right across from Airedale St...

Ahhh i remember there is an exchange-like building across the road - now realise it is.

That is a major exchange been in there a few time in the late 90s

Chorusnz

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#988709 17-Feb-2014 11:02

As pointed out by RayTaylor - this is a job for the Chorus subdivision group.

The developer who changed the use from hotel to apartments should have worked with the Chorus subdivision team to sort out additional network requirements.

The original hotel would have had a single "address" for all the rooms and a single connection (for their PBX & Broadband). A new cable entry into the building may be required and additional demarcation points may be required.

Part of the work we do is create the new address locations within the property - i.e. Apt 1, Apt 2, Penthouse A, Penthouse B etc. so that when a resident calls their ISP the address shows up in our network database.

If this work is not done by the developer, then the resident ends up having to sort this out individually which is less than satisfactory.

Get the developer or the Body Corporate to contact the Chorus subdivision group tsg@chorus.co.nz to fix this properly.

^GL