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b0jang

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#299120 12-Aug-2022 15:36
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I maybe should have gone for more of a scattergun approach with the ISPs but after more than three weeks I haven't had any success going through the usual customer service routes for my request - getting my minor dwelling address validated for Chorus (via request from a RSP) so they can send a technician round to determine whether I can use the second port on the ONT in the front house or get a new ONT installed.

 

 

 

At least that's how I understand it, I've scoured Geekzone and found several useful posts by @Wheelbarrow01 - namely this one: https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=284557&page_no=1#2699970 . I have the details ready to go although my power is submetered, but I pay separately.

 

 

 

I've been in contact with both 2degrees and Spark who are my preferred ISPs but neither company have managed to progress this (Spark gave me a T<number> email address to contact but there's been no reply for weeks). I spoke to someone really knowledgeable at 2degrees who went through a similar process for the duplex they live in to get fibre but alas I have to send these details through email and have ended up with someone different who's talking about a "legally divided property" - which I think is something completely different?

 

 

 

I'm hoping there might be some technical representatives from either company here on Geekzone I can contact, or if anyone knows of ISPs that are able to get this sussed that would be appreciated. For reference I'm located in Auckland.


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Wheelbarrow01
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  #2954072 12-Aug-2022 22:59
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If your minor dwelling does not have its own standard power meter (with ICP number) and postal address, then it's likely that no RSP will be able to successfully complete an address validation for you. The bar for creating a new address is high because Chorus fibre address records are provided and maintained by Core Logic. One of their basic requirements is that the address has to exist in some form - an RSP can't just make one up for you. Suitable proof of an address existing usually includes a power meter connected under that address along with a matching postal address registered with NZ Post. Part of the reason for this is that Core Logic provides address data to emergency services. It's therefore imperative that this data is accurate and that the address actually exists.

 

In some situations you can get a second ONT installed, but if the minor dwelling is separately tenanted from the main dwelling, then the second ONT process is not available. Second ONTs are literally supposed to be a second ONT - usually for the same customer or household as the first ONT. If there is no relationship between you and the occupants of the main house, then this process will be unavailable to you. For example let's say a family lives in the main house, and the same family operates a home business from an auxiliary building onsite - a second ONT install to the aux building would be allowed (but the customer/owner would have to provide an underground duct and draw wire between the two buildings). In this scenario both ONTs use the exact same address, but as the two buildings are occupied by the same party or related parties, there is little chance of the two ONTs being confused. Same goes for a family where grandma lives in a granny flat out the back - essentially related parties. Two separately tenanted dwellings on the same land parcel do not meet this threshold.

 

Given you are on a sub meter for power (and likely do not have a separately registered postal address), your only remaining option might be to use the Multiple Primary process. This allows you to activate Port 2 on the existing ONT. Either you or your landlord/property manager would need to arrange a Cat 6 cable from the current ONT out to the minor dwelling. This could be as simple as plugging a cable into Port 2 of the existing ONT and running it out the window to the minor dwelling (not a recommendation). Realistically it would be better long term to engage a sparky or similar to install internal conduit and an underground 20mm duct outside - from the existing ONT location to the minor dwelling. No Chorus technician visit is required for this - it's literally a remote activation of the second port of the existing ONT.

 

Assuming the required Cat 6 cabling is in place, then all you need to do is give your RSP the address of the main house, and ask them to activate Port 2 with your preferred plan. From there, you plug your router into the cable that's been installed, and you are online. The only caveat here is that if the people in the main house switch the ONT off at the wall, or unplug your cable, then of course you will lose service. But this option means no further network installation from Chorus is required, and there is no pesky address validation issues to deal with. It's the simplest option given the circumstances you have provided.

 

*note that if you want voice service delivered over the ATA port, but the people in the main house already have voice delivered over ATA, then  activating Port 2 is unlikely to be viable. This is because the current ONT version (Type 300) only has a single ATA port, so it's only possible to have a single ATA voice service. If you don't want a phone service (or the main house doesn't have it), then this will not be an issue.

 

I hope this helps :)

 

 

 

 





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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