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Forums › New Zealand Broadband › moving to new house and no ont
bigalow

568 posts

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+1 received by user: 112


#312689 8-May-2024 16:13
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moving to new house and there no ONT looked every where

 

and no ETP

 

on chorus Broadband checker is says

 

"Great news, this address has a fibre box installed. To run on fibre, all you need to do is activate your connection with a fibre plan"

 

 

 

what to do ?




 

 

 

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Wheelbarrow01
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Chorus

  #3228433 9-May-2024 18:21
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The OP has contacted me and provided the subject address. Our records look correct however Google Streetview clearly shows a significant fire in this duplex back in 2022 and the ONT has not been in use since then, so likely destroyed in said fire. I've advised the OP to ask his/her preferred RSP to issue an order with Chorus for a fibre connection with technician visit citing "missing ONT". The tech can visit, ascertain the level of work required and get the network all reinstalled. As the OP is presumably not responsible for the fire, they will not need to pay for this work - Chorus will likely absorb the cost or could pursue the property owner or their insurer (not my department so I don't know what the outcome of that will be).




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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