Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




12 posts

Geek


Topic # 11985 22-Feb-2007 08:56
Send private message

From today 220207 the go large plan will not be sold to new customers or existing customers wanting to change onto that plan. Telecom  will be offering the Explorer and Adventure plans again.

cheers

BT57

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
3539 posts

Uber Geek
+1 received by user: 125

Trusted

  Reply # 61524 22-Feb-2007 09:42
Send private message

WOW!!! http://www.telecom.co.nz/chm/0,8763,204548-202568,00.html?link=rdt

That's a pretty frank admission on Telecom's part and they are even offering to refund the cost of a modem and setup to customers who want to change to another ISP.  Also, there is no early termination fee for customers on a 12-month contract and charges relating to the period from December 8 till end of February are being credited.

You can't ask for more than that -- Kudos to Telecom Smile

Juha
1318 posts

Uber Geek
+1 received by user: 5

Trusted
Subscriber

  Reply # 61525 22-Feb-2007 09:48
Send private message

Is Telecom's website running off Go Large or something? I can't get to that page on any network here...




 
 
 
 


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 61528 22-Feb-2007 09:52
Send private message

This is good news

BDFL - Memuneh
61812 posts

Uber Geek
+1 received by user: 12466

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 61529 22-Feb-2007 09:53
Send private message

From http://www.telecom.co.nz/chm/0,8763,204548-203090,00.html

An error on our part has meant that since 8 December the process to manage traffic on the GO LARGE plan has been different to what was originally intended and communicated to customers. This may have affected the experience some customers had on this plan.


From http://www.telecom.co.nz/xtratools/1,8752,205450-204362,00.html

What type of Internet usage is likely to be affected by traffic management on the Go Large plan?

All of your traffic including web surfing, email, downloading, streaming, file sharing or gaming will be managed. This is to try to ensure our network performs as effectively and efficiently as possible for the majority of our customers.


Wow! This is completely different from what they said before, which was only p2p, nntp and ftp. This is completely wrong since the beginning.

No wonder so many people complained here on Geekzone.

Shame on you Telecom New Zealand for believing on your technicians and spreading the wrong message!




1113 posts

Uber Geek
+1 received by user: 110

Trusted

  Reply # 61530 22-Feb-2007 09:53
Send private message

I would say its just heavily overloaded with people trying to access the news. It does load up... eventually!

Yes, kudos to Telecom indeed. You can't really ask much more of them than that. I look forward to seeing their new unlimited offering once they have the technical issues sorted out.

27285 posts

Uber Geek
+1 received by user: 6717

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 61531 22-Feb-2007 09:56
Send private message



Absolutely marvelous!




I wonder how Theresa will try and talk her way out of this dismal failure? Why have Telecom tried to deny that any problems actually occured?


Juha
1318 posts

Uber Geek
+1 received by user: 5

Trusted
Subscriber

  Reply # 61533 22-Feb-2007 09:57
Send private message

johnr: This is good news


I wouldn't say it's good news... people are going to be very disappointed in Telecom for going back on its original word. Customers are important. They're the ones who pay your salaries ultimately.




242 posts

Master Geek


  Reply # 61535 22-Feb-2007 10:03
Send private message

Ha i'm SO changing ISPs Now! The only reason I went with Xtra was because they would connect my Broadband the fastest, now I can just churn.




I like cats... they taste like Chicken

1113 posts

Uber Geek
+1 received by user: 110

Trusted

  Reply # 61536 22-Feb-2007 10:16
Send private message

Also interesting to note that the amended traffic management policy now states that traffic management applies 24/7 rather than between those mythical hours of 4pm and midnight. We Go Largers knew it all along!!

Juha
1318 posts

Uber Geek
+1 received by user: 5

Trusted
Subscriber

  Reply # 61537 22-Feb-2007 10:20
Send private message
94 posts

Master Geek


Reply # 61546 22-Feb-2007 11:35
Send private message

Gee some of you lot are hard to please!

A big corporate cocks up, and unlike previously, openly admits it, apologises and offers customers their money back.

What's not to like?

Yeah I know, it shouldn't have happened in the first place but big complex organisations are hard to manage. It's a real balancing act trying to eliminate errors with standard operating procedure and policy whilst retaining the flexibility customers expect.

It's highly unlikely this was done on purpose as the Commerce Commission has a permanent spotlight on them and individual employees carry personal risk of up to $250,000 for intentional breaches of the Fair Trading Act.

Juha
1318 posts

Uber Geek
+1 received by user: 5

Trusted
Subscriber

Reply # 61547 22-Feb-2007 11:38
Send private message

We're talking about 60,000 disappointed customers. That goes a bit beyond your average "corporate cock-up" I'd say.




Juha
1318 posts

Uber Geek
+1 received by user: 5

Trusted
Subscriber

  Reply # 61548 22-Feb-2007 11:41
Send private message

Oh, and note this change in the ToC:

When does traffic management apply on the Go Large plan?
Traffic management will be applied to the Go Large plan 24 hours a day. It will be more noticeable during times of network congestion or at peak times when it is applied more vigorously. Generally, peak times are likely to occur between 4pm and midnight each day.







94 posts

Master Geek


Reply # 61550 22-Feb-2007 11:56
Send private message

juha: We're talking about 60,000 disappointed customers. That goes a bit beyond your average "corporate cock-up" I'd say.


It's just internet access, not world peace - and 90% of DSL customers are not on Go Large

"A cynic is a man who, when he smells flowers, looks around for a coffin."

H.L. Mencken

Juha
1318 posts

Uber Geek
+1 received by user: 5

Trusted
Subscriber

  Reply # 61553 22-Feb-2007 12:01
Send private message

It's just internet access, not world peace - and 90% of DSL customers are not on Go Large


So that makes it all right then. I see.

"A cynic is a man who, when he smells flowers, looks around for a coffin."

H.L. Mencken


Cynics by definition are losers, if you think about it.




 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.