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bt57

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#11985 22-Feb-2007 08:56
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From today 220207 the go large plan will not be sold to new customers or existing customers wanting to change onto that plan. Telecom  will be offering the Explorer and Adventure plans again.

cheers

BT57

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grant_k
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  #61524 22-Feb-2007 09:42
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WOW!!! http://www.telecom.co.nz/chm/0,8763,204548-202568,00.html?link=rdt

That's a pretty frank admission on Telecom's part and they are even offering to refund the cost of a modem and setup to customers who want to change to another ISP.  Also, there is no early termination fee for customers on a 12-month contract and charges relating to the period from December 8 till end of February are being credited.

You can't ask for more than that -- Kudos to Telecom Smile

juha
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  #61525 22-Feb-2007 09:48
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Is Telecom's website running off Go Large or something? I can't get to that page on any network here...




johnr
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#61528 22-Feb-2007 09:52
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This is good news



freitasm
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#61529 22-Feb-2007 09:53
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From http://www.telecom.co.nz/chm/0,8763,204548-203090,00.html

An error on our part has meant that since 8 December the process to manage traffic on the GO LARGE plan has been different to what was originally intended and communicated to customers. This may have affected the experience some customers had on this plan.


From http://www.telecom.co.nz/xtratools/1,8752,205450-204362,00.html

What type of Internet usage is likely to be affected by traffic management on the Go Large plan?

All of your traffic including web surfing, email, downloading, streaming, file sharing or gaming will be managed. This is to try to ensure our network performs as effectively and efficiently as possible for the majority of our customers.


Wow! This is completely different from what they said before, which was only p2p, nntp and ftp. This is completely wrong since the beginning.

No wonder so many people complained here on Geekzone.

Shame on you Telecom New Zealand for believing on your technicians and spreading the wrong message!




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steve98
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  #61530 22-Feb-2007 09:53
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I would say its just heavily overloaded with people trying to access the news. It does load up... eventually!

Yes, kudos to Telecom indeed. You can't really ask much more of them than that. I look forward to seeing their new unlimited offering once they have the technical issues sorted out.

sbiddle
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  #61531 22-Feb-2007 09:56
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Absolutely marvelous!




I wonder how Theresa will try and talk her way out of this dismal failure? Why have Telecom tried to deny that any problems actually occured?


juha
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  #61533 22-Feb-2007 09:57
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johnr: This is good news


I wouldn't say it's good news... people are going to be very disappointed in Telecom for going back on its original word. Customers are important. They're the ones who pay your salaries ultimately.






cat-mince
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  #61535 22-Feb-2007 10:03
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Ha i'm SO changing ISPs Now! The only reason I went with Xtra was because they would connect my Broadband the fastest, now I can just churn.




I like cats... they taste like Chicken

steve98
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  #61536 22-Feb-2007 10:16
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Also interesting to note that the amended traffic management policy now states that traffic management applies 24/7 rather than between those mythical hours of 4pm and midnight. We Go Largers knew it all along!!

juha
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  #61537 22-Feb-2007 10:20
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on2it
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#61546 22-Feb-2007 11:35
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Gee some of you lot are hard to please!

A big corporate cocks up, and unlike previously, openly admits it, apologises and offers customers their money back.

What's not to like?

Yeah I know, it shouldn't have happened in the first place but big complex organisations are hard to manage. It's a real balancing act trying to eliminate errors with standard operating procedure and policy whilst retaining the flexibility customers expect.

It's highly unlikely this was done on purpose as the Commerce Commission has a permanent spotlight on them and individual employees carry personal risk of up to $250,000 for intentional breaches of the Fair Trading Act.

juha
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#61547 22-Feb-2007 11:38
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We're talking about 60,000 disappointed customers. That goes a bit beyond your average "corporate cock-up" I'd say.




juha
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  #61548 22-Feb-2007 11:41
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Oh, and note this change in the ToC:

When does traffic management apply on the Go Large plan?
Traffic management will be applied to the Go Large plan 24 hours a day. It will be more noticeable during times of network congestion or at peak times when it is applied more vigorously. Generally, peak times are likely to occur between 4pm and midnight each day.







on2it
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#61550 22-Feb-2007 11:56
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juha: We're talking about 60,000 disappointed customers. That goes a bit beyond your average "corporate cock-up" I'd say.


It's just internet access, not world peace - and 90% of DSL customers are not on Go Large

"A cynic is a man who, when he smells flowers, looks around for a coffin."

H.L. Mencken

juha
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  #61553 22-Feb-2007 12:01
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It's just internet access, not world peace - and 90% of DSL customers are not on Go Large


So that makes it all right then. I see.

"A cynic is a man who, when he smells flowers, looks around for a coffin."

H.L. Mencken


Cynics by definition are losers, if you think about it.




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