ADSL speeds have dropped

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LostPacket

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#126862 22-Jul-2013 15:17

I am with FYX on Naked ADSL

Around four weeks ago my ADSL speeds dropped from 17Mbps to around 6Mbps and my connection was dropping around every hour, (connection is not dropping any more)

I have given up on my ISP, They don’t seem to care; on the weekend I went under my house and connected the line coming in from the ground into a single Jack Point and my speeds SNR/Attenuation are all the same.

My Attenuation to the street is supposed to be good around 6DB when checking if I could get VDSL, I am guessing that the problem is between the street and my house?

What to do now?

PeterReader

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#863631 22-Jul-2013 15:17

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

l43a2

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#863643 22-Jul-2013 15:23

i think chorus may need to come check that out.

LostPacket

92 posts

Master Geek

#863648 22-Jul-2013 15:28

How do I go about getting them out?

A month ago I phoned FYX they said they will do a line test for 24 Hours and call me back, They didn’t call back so I emailed them they come back with a list of things to do, (I am on Naked) change phones/Filters ect...
I emailed them again last week and still no response…

johnr

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#863672 22-Jul-2013 15:39

Your ISP has to request Chorus to go have a look

xpd

Geek @ Coastguard NZ
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#863676 22-Jul-2013 15:47

If your ISP refuses to forward it onto Chorus, change ISP. I had to do it years ago, my ISP refused to help with a line issue, so I moved to another ISP and they got onto Chorus straight away and eventually got the issue sorted. Sounds crazy but its better than flogging a dead horse....

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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LostPacket

92 posts

Master Geek

#863700 22-Jul-2013 16:06

That is along the lines of what im thinking,

When I was with Xtra before going Naked, I had a issue with the line was sorted out within 24 hours, Maybe time to move to VDSL2+ :)

Thanks for the replies

l43a2

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#863710 22-Jul-2013 16:16

yea go with telecom VDSL2 :P if you can get!!!

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sbiddle

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#863712 22-Jul-2013 16:21

Are you served from a cabinet or exchange? Fyx is only available from a UKLL exchange, so if you're on a cabinet you will be suffering from midpoint injection and the solution is to move ISP's since Fyx can't actually provide you with a service.

coffeebaron

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#863726 22-Jul-2013 16:39

sbiddle: Are you served from a cabinet or exchange? Fyx is only available from a UKLL exchange, so if you're on a cabinet you will be suffering from midpoint injection and the solution is to move ISP's since Fyx can't actually provide you with a service.

I thought they are a sub brand of Maxnet (Vocus)? So would be Chorus network?

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sbiddle

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#863733 22-Jul-2013 16:54

Oops, I'm getting mixed up with Flip.