Many Dropouts, Poor Upload - Decipher Stats Please

Forums › New Zealand Broadband › Many Dropouts, Poor Upload - Decipher Stats Please

bonkas

315 posts

Ultimate Geek
+1 received by user: 12

#138104 19-Dec-2013 22:06

Hi guys,

Internet at my new house is pretty poor - I get disconnected around 2 times per night and takes a few mins to come back again.

Sometimes it retains a DSL signal but fails to authenticate, other times the dsl drops off completely.

My upload speed is also very very slow.

Here are my line stats:

--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI:         0/100
DSL Status:          Showtime
DSL Mode:            ADSL2+
DSL Channel:
DSL Upstream Rate:   360 Kbps
DSL Downstream Rate: 10419 Kbps                       Down         up
DSL Noise Margin:    12.2 dB      13.3 dB
DSL Attenuation:     38.5 dB      19.5 dB
DSL Transmit Power:   0.0 dBm     11.4 dBm

This upload rate is actually pretty good, usually it hovers arounf 200-260 mark.

I have all the equipment needed for a master filter but I am waiting on my fibre connection - This was a hard sell to the land lord so I don't know how fiddling with the house wiring will go down!

Hope you guys can help with these speed/dropouts.

PeterReader

6028 posts

Uber Geek
+1 received by user: 461

Trusted

Geekzone

Lifetime subscriber

#955143 19-Dec-2013 22:06

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

charsleysa

597 posts

Ultimate Geek
+1 received by user: 125

#955156 19-Dec-2013 22:32

Well there's no point in helping you if you have a master filter but won't actually stick it into the wiring.
Go talk to your landlord and get your master filter hooked up at the master jack or ETP, and if you're still having the same stats you can come back and post again.

Regards
Stefan Andres Charsley

chevrolux

4962 posts

Uber Geek
+1 received by user: 2638
Inactive user

#955454 20-Dec-2013 13:01

Just install the filter. Your landlord won't know the difference if you do it properly.

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#955459 20-Dec-2013 13:10

I didn't even tell my landlord when I got mine done, but it's installed nicely.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

webwat

2036 posts

Uber Geek
+1 received by user: 145

Trusted

#955844 21-Dec-2013 14:39

Have you tried another router to confirm its not that? Even the modem cable is worth swapping with one of the phones just to test. The upstream rate is very slow, something wrong there it should be around 1000kbps.

Time to find a new industry!

RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#955854 21-Dec-2013 14:58

webwat: [snip] The upstream rate is very slow, something wrong there it should be around 1000kbps.

This. Very slow upstream is almost always poor wiring. Install that master filter.

New World

Shop on-line at New World now for your groceries (affiliate link).

bonkas

315 posts

Ultimate Geek
+1 received by user: 12

#956454 23-Dec-2013 10:49

Will have to get under the house over the christmas breakand connect this splitter up.

Also another odd anomaly which is probably related is only one jackpoint in the house works which is in the kitchen which is not very convenient (This looks to be the newest installed jackpoint as all others have a yellowish tint and looks alot older)

I cant test phones as I do not have one to test we have just naked dsl we use mobile for any calls.

RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#956472 23-Dec-2013 11:09

It may be then that there is a master filter already if only one jack works for DSL but a joint is faulty. Best to spend some time tracing the wiring to see what you currently have. Stick some photos up here if you need advice