TrustPower (Kinect) in Tauranga

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jdlaw75

6 posts

Wannabe Geek

# 141296 7-Mar-2014 15:47

I have recently had UFB installed and am generally happy, although speeds are nowhere near what others are reporting ...

My main gripe, though, is their phone service, particularly the so-called 'Smart Services'. Of these, we only use the Caller ID and all Diversion. It also has VoiceMail which is somewhat pathetic, being nothing like as user-friendly as our old Uniden DECT system. The Uniden phone flashes a light to tell you that messages are recorded. The 'Smart' VoiceMail, on the other hand, requires that one picks up the phone to hear if it makes strange beeping sounds (these were not explained in any of the documentation - we thought the phone had a fault!) which indicates the messages await. This means picking up the phone everytime one comes inside in case there is a message!!!
I had hoped that one could 'pick and choose' which Smart Services to use, but this is apparently not possible - it's all-or-nothing!
My preference would be able to turn VoiceMail off completely.
Now, before someone says to simply set up the Uniden to answer first, I tried that, but (mysteriously) whilst it usually works, some calls are still being diverted to VoiceMail. Does this suggest that somehow calls are not being 'heard' by the Uniden so that it doesn't respond, or is there an underlying fault in the Kinect phone system?
I suspect the latter, I'm afraid!
I guess I have to make ANOTHER call to their 'help' line!

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1541 posts

Uber Geek

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# 1000894 7-Mar-2014 16:57

One person supports this post

are you testing on wifi or wired?

cheap secure seedboxes

scorpiworld

192 posts

Master Geek

# 1000904 7-Mar-2014 17:28

Being on a 50/20 plan, what speeds were you expecting?

Voicemail, that is the standard behaviour of the ONT and TP SIP server.

They will appreciate the feedback on their documentation and will be able advise how best you can be notified of Voicemail.

JoshWright

367 posts

Ultimate Geek

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# 1000961 7-Mar-2014 18:48

scorpiworld: Being on a 50/20 plan, what speeds were you expecting?

Voicemail, that is the standard behaviour of the ONT and TP SIP server.

They will appreciate the feedback on their documentation and will be able advise how best you can be notified of Voicemail.

Are those the speeds they're referencing that they're not getting?

jdlaw75

6 posts

Wannabe Geek

# 1001022 7-Mar-2014 21:47

Not sure what you mean by 50/20 plan?

Sometimes the download speed gets to 56mbps, or even a little higher.

A buddy gets in the high 90's.

hio77

'That VDSL Cat'
10820 posts

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Spark

Subscriber

# 1001024 7-Mar-2014 21:54

jdlaw75: Not sure what you mean by 50/20 plan?

Sometimes the download speed gets to 56mbps, or even a little higher.

A buddy gets in the high 90's.

you havent stated what UFB plan you are on.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

jdlaw75

6 posts

Wannabe Geek

# 1001026 7-Mar-2014 21:58

We were simply told that we were going on a 50gb plan, no mention of speed limitations.

ubergeeknz

3344 posts

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Vocus

# 1001028 7-Mar-2014 22:03

One person supports this post

Are you testing speed via Wi-Fi or Wired? Your average Wi-Fi setup won't handle 100Mbps except under perfect conditions.

ripdog

458 posts

Ultimate Geek

Subscriber

# 1001029 7-Mar-2014 22:04

One person supports this post

Perhaps you misheard "50mbit" as "50gbyte"? Because a UFB plan with only 50gigs of data is pretty useless, and that would explain why you're getting speeds of... 50mbit! So if you want 100mbit speeds, ask for the 100mbit plan.

About the voicemail: it's not the best solution, but there aren't that many ways they can notify you about voicemail without being annoying. Conceivably they could email or sms you when you get a message - if you want that, 2talk etc will do that today. Indeed, if you want a full-blooded VOIP service, 2talk is excellent, but it will be an added cost. Probably not much, depends on usage.

While trustpower can't blink LEDs on your phone, you could turn off their voicemail and go back to your built in one on your phone.

hio77

'That VDSL Cat'
10820 posts

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Spark

Subscriber

# 1001034 7-Mar-2014 22:08

as far as i can tell, here are your options for trustpower connections (assuming your not on a 50/20 trial - like it looks like you may be.)

match up whats likely to be you.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Dairyxox

1482 posts

Uber Geek

# 1001035 7-Mar-2014 22:08

Normally trustpower/kinects helpdesk is very good. Its based in NZ I believe.

If you think that's bad, you haven't tried orcon in the last 12 months. Their call centre is located in the 7th level of hell.

Its a shame they cant simply disable the voicemail service, as I suspect then you would be happy. It would simply use your answer-machine and that should be it.

ripdog

458 posts

Ultimate Geek

Subscriber

# 1001036 7-Mar-2014 22:10

Whoa, I just looked up the trustpower website, and they don't offer a 50mbit plan, and do indeed offer 50gbyte plans! Ugh, how awful. This does indeed mean that you're getting ~half the speed you should be getting, because you are obviously on the 100mbit tier. Call them up when you have a chance, they should be able to check things out and speed you up. Hiccups are common in a young undertaking like UFB. Also, you might want to raise your data cap. You can blast through 50gigs in 1 day easy. And what's the point in getting nice fast internet if you can't use it?!

Coil

6615 posts

Uber Geek
Inactive user

# 1001038 7-Mar-2014 22:13

Dairyxox:

Its a shame they cant simply disable the voicemail service, as I suspect then you would be happy. It would simply use your answer-machine and that should be it.

Analogue answering machine with a Digital VOIP service. Go on further about how this will work well!

(I am presuming this is a typical ond non DECT answering machine), If not get them to disable voicemail, (i am sure there is a * code you can dial...)

And yes.

Fibre you "Pay" for the speed you want.

myfullflavour

755 posts

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Full Flavour

# 1001039 7-Mar-2014 22:15

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jdlaw75: We were simply told that we were going on a 50gb plan, no mention of speed limitations.

Check out http://www.trustpower.co.nz/for-your-home/plans-and-pricing/our-services/internet/ultra-fast-broadband

You're paying $69 / month right?

In UFF areas I understand Trustpower sell 50/20 rather than 30/10. But to jump up to 100/50, you need to pay them an extra $26 / month for the privilege.

hio77

'That VDSL Cat'
10820 posts

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Spark

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# 1001041 7-Mar-2014 22:20

myfullflavour:
jdlaw75: We were simply told that we were going on a 50gb plan, no mention of speed limitations.

Check out http://www.trustpower.co.nz/for-your-home/plans-and-pricing/our-services/internet/ultra-fast-broadband

You're paying $69 / month right?

In UFF areas I understand Trustpower sell 50/20 rather than 30/10. But to jump up to 100/50, you need to pay them an extra $26 / month for the privilege.

so, the OP is on a 30/10, with a free upgrade to 50/20?

@OP in that case, call yourself lucky :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Dairyxox

1482 posts

Uber Geek

# 1001043 7-Mar-2014 22:21

TimA:
Dairyxox:

Its a shame they cant simply disable the voicemail service, as I suspect then you would be happy. It would simply use your answer-machine and that should be it.

Analogue answering machine with a Digital VOIP service. Go on further about how this will work well!

(I am presuming this is a typical ond non DECT answering machine), If not get them to disable voicemail, (i am sure there is a * code you can dial...)

And yes.

Fibre you "Pay" for the speed you want.

Im not sure if you're implying something? Maybe you should come out and say it?
I use orcon 'voip' with analogue answer phone, and it works well.....???

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