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Topic # 143979 3-May-2014 20:12
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The business is in Auckland, not far from the CBD. Currently we are with Callplus on naked ADSL2+ at about 24Mbps. We get unlimited data for about $80 a month. It's been cheap and reliable, but our users are greedy. They use about 1TB per month. So the internet is often slow. I guesstimate there may be around 25 users at peak times.

The only provider I have found who offers unlimited VDSL is HD.net for $249 per month naked. That's triple the price for hopefully about twice the download speed. But it still may be worth it. Are there any other ISPs who offer unlimited business VDSL? Voyager offers 1TB VDSL naked for $169 but excess is $1.50 per GB, so that is no good. The usage will no doubt jump with VDSL.

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  Reply # 1036185 3-May-2014 20:12
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1036195 3-May-2014 20:31
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Wow,  How many employees?

I would be looking into what they're doing on the work internet connection if 1TB isn't going to be enough!

 
 
 
 


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  Reply # 1036198 3-May-2014 20:33
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See about getting fibre



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  Reply # 1036367 4-May-2014 11:33
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They are not employees they are tenants! We won't be getting UFB for up to 15 months.

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  Reply # 1036369 4-May-2014 11:34
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So why do you need a VDSL unlimited business plan?



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  Reply # 1036370 4-May-2014 11:36
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Because it is an accommodation business with heavy internet usage. One modem supplies broadband to over 50 tenants.

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  Reply # 1036378 4-May-2014 11:54
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numcrun: Because it is an accommodation business with heavy internet usage. One modem supplies broadband to over 50 tenants.


You don't have to use a business connection if you don't want to. You could just buy residential from whichever provider you want. But even on vdsl with 50 tennants you are going to see a lot of slowdown. Why can't they just have their own connections?

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  Reply # 1036381 4-May-2014 12:07
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NonprayingMantis:
numcrun: Because it is an accommodation business with heavy internet usage. One modem supplies broadband to over 50 tenants.


You don't have to use a business connection if you don't want to. You could just buy residential from whichever provider you want. But even on vdsl with 50 tennants you are going to see a lot of slowdown. Why can't they just have their own connections?


Presumably that would mean 50 copper lines into the building...

If you really care about providing decent internet at the lowest possible cost, and you can't wait for UFB, you may want to get a couple of (V?)DSL connections and a router that can balance traffic across them.  But that will cost more than the $1.60 per user per month you're paying for an $80 DSL line.

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  Reply # 1036384 4-May-2014 12:13
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numcrun: The business is in Auckland, not far from the CBD. Currently we are with Callplus on naked ADSL2+ at about 24Mbps. We get unlimited data for about $80 a month. It's been cheap and reliable, but our users are greedy. They use about 1TB per month. So the internet is often slow. I guesstimate there may be around 25 users at peak times.

The only provider I have found who offers unlimited VDSL is HD.net for $249 per month naked. That's triple the price for hopefully about twice the download speed. But it still may be worth it. Are there any other ISPs who offer unlimited business VDSL? Voyager offers 1TB VDSL naked for $169 but excess is $1.50 per GB, so that is no good. The usage will no doubt jump with VDSL.


Orcon offers unlimited Business VDSL (Its not on the website for some reason, but we do offer it).

Fairly good pricing too.

Edit: Business VDSL :-)

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  Reply # 1036387 4-May-2014 12:19
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You might be fine with one vdsl connection, Your connection will probably be around 70 down and 10 up judging by how good your ADSL is. Remember thats around 3 times faster. You could also rate limit each user so they cant steal all the bandwidth. Is there no fibre available?

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  Reply # 1036396 4-May-2014 12:52
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For that many users paying $80 a month is insanely low. Spending $80 a month usually is for like 2-3 people. I wouldn't recommend hd.net (look for "hosting direct" in these forums - same place/guy). Go with a business plan also so you get a higher service lvel - even if it is mroe expensive.

Also look at your router and get a setup which allows fairer sharing of bandwidth. ADSL2+ with 25 users on at once is going to struggle due tot he limited upload.





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  Reply # 1036450 4-May-2014 15:10
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1TB for 50 users is only 20GB each, which is hardly greedy.

Perhaps you could get VDSL from a reliable provider (eg Vodafone) and just go for a 1 or 2 TB cap?

Or you could go with an ISP like Kiwilink and pay per 100GB? That's slightly more flexible. VDSL should just provide workable internet for all your tenants, although if you can get it another line would be great. 

How is internet delivered to tenants in the building? Is it one big Wifi network or do they each have individual ethernet ports. If it's the latter you could look into using an ISP like Kiwilink and simply charging $20 per 100GB or whatever (that would require some new hardware + a bit of tech know how).

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  Reply # 1036458 4-May-2014 15:13
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bbqroast: 1TB for 50 users is only 20GB each, which is hardly greedy.

Perhaps you could get VDSL from a reliable provider (eg Vodafone) and just go for a 1 or 2 TB cap?

Or you could go with an ISP like Kiwilink and pay per 100GB? That's slightly more flexible. VDSL should just provide workable internet for all your tenants, although if you can get it another line would be great. 

How is internet delivered to tenants in the building? Is it one big Wifi network or do they each have individual ethernet ports. If it's the latter you could look into using an ISP like Kiwilink and simply charging $20 per 100GB or whatever (that would require some new hardware + a bit of tech know how).


Vodafone dont provide Business VDSL with Unlimited. So that would be in breach of terms if you were reselling or alike to those tenants.

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  Reply # 1036563 4-May-2014 19:14
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In my opinion offering that kind of level of service to your tenants is quite awful. Then again, I don't know the details of how much income you receive from tenants, etc.

If you have the income to sustain a decent service level for your tenants then I would suggest you have a chat with Chorus about setting up a Fibre cabinet for the building.

Until then, you should chat with some providers about aggregated VDSL connections to provide faster connections to your tenants.




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  Reply # 1036569 4-May-2014 19:24
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at upwards of 50 people, you will probably have a huge improvement with a spot of management. kill P2P, transparent proxy cache




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