Hello, this is my first post

I'm not sure if this should go under gaming or broadband so i'll take a stab and put it here

Alright, I'm with Telecom NZ 150GB
The game in question is Vega Conflict on www.kixeye.com


About a week ago, i am now having problems connecting to one of their servers. I can connect to the game OK, but when i engage in combat, kixeye has another server which handles it.

I contacted their support which lead me no where, they said my latency was too high so i couldn't connect to it and to contact my ISP
My ISP have said there is nothing wrong with my connection and it is something wrong on their end.
I am being thrown around from kixeye and telecom with no solution.

Is anyone running telecom nz and can give it a try for me?

Another piece of information is if i use my mobile phone and tether my connection, using vodafone nz. It works perfectly fine. But this is not a long term solution

I hope someone can help
Thanks in advance