How long *should* residential UFB installs take?

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qyiet

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#162027 27-Jan-2015 10:36

The reason I ask is because today is day 85 since I placed the order with my ISP, and currently the last real action I've had was a guy came on site to look at my house 3 weeks ago, and since then it's been sitting in 'awaiting a decision' for it's status.

Is this a normal timeframe, or am I at the point where I should start bitching loudly?

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2078 posts

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#1223038 27-Jan-2015 10:42

I do not believe it is normal. It appears there is some problem with connecting your property.

I assume you've already been pushing your ISP to find out what the problem is.

Moving house might be faster but is probably not a good solution.

Do you have a neighbour you can convince to install fibre and point the wifi at you?

Our install took 6-7 weeks and that was over Christmas. The first week or two was the ISP pushing Chorus to get past the "coverage map says no" part of their script and even admit that UFB was available. :)

DarthKermit

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#1223053 27-Jan-2015 10:53

More info please: is your install a non-standard one? Difficult access? Right of Way? MDU?

Whatifthespacekeyhadneverbeeninvented?

Behodar

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#1223057 27-Jan-2015 10:55

Mine was ordered on 5 Dec and installed on 9/10 Jan. Whakatane, so Chorus. I own the place and don't have a shared driveway.

qyiet

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#1223067 27-Jan-2015 11:04

graemeh: I do not believe it is normal. It appears there is some problem with connecting your property.

I assume you've already been pushing your ISP to find out what the problem is.

It's been 'with complex team awaiting decision' for 3 weeks.

I can't be sure from this end (due to lack of feedback) but I assume the issue is this:

The land is a crosslease with 3 dwellings on it. So the LFC would like to connect them all at once. Due to having to do some plumbing work last year we contacted the LFC and asked what we needed to do with conduit to make their job easier: as such we laid conduit to all 3 dwellings along with the plumbing we were doing.

Now we are at the install time, the LFC had pre-allocated two of the dwellings to be installed from a trench/over ground, but one to be an aerial install. Given that they are going to have to trench to the existing conduit anyway, and that the potential maintenance liability for an aerial install higher than an underground one we are asking to have all 3 put underground.

graemeh:
Do you have a neighbour you can convince to install fibre and point the wifi at you?

I've considered this in the past (when the rollout ran to 2 houses back from mine and paused for a year and a bit) but until I can get hold of two good 802.11ac point to point radios wifi will still be a bottleneck.

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sbiddle

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#1223076 27-Jan-2015 11:14

You're a complex install. There are no timeframes.

Realistic timeframe for starting to complain is probably at around 6 months. (I'm being serious!)

Lazarui

136 posts

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#1223094 27-Jan-2015 11:35

Your on a cross lease, Have all owners consented?
Your on a property where they were going to service both above and underground and are now asking them to put it all underground? (Probably gone to re-design)

Best bet is to ask your RSP to confirm with the LFC what the exact state of the connection is, is it Build/Design/Consent?

qyiet

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#1223119 27-Jan-2015 11:52

Lazarui:

Your on a cross lease, Have all owners consented?
Your on a property where they were going to service both above and underground and are now asking them to put it all underground? (Probably gone to re-design)

Best bet is to ask your RSP to confirm with the LFC what the exact state of the connection is, is it Build/Design/Consent?

All owners consented to an underground install, the other parties didn't consent to an aerial one. I don't blame them either, it looks like in the past telecom replaced an underground install with an aerial one for copper, and messed it up royally. Getting it done right rather than repeating the mistakes of the past is just going to benefit everyone.

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michaelmurfy

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#1223183 27-Jan-2015 12:55

For me:

Ordered UFB last week (on Thursday)
Somebody came to scope the install (on Monday)
Actual UFB install confirmed for Friday.

I own the house, is in Whitby, Wellington and a pretty simple install.

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Darren0

70 posts

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#1223542 27-Jan-2015 20:27

michaelmurfy: For me:

Ordered UFB last week (on Thursday)
Somebody came to scope the install (on Monday)
Actual UFB install confirmed for Friday.

I own the house, is in Whitby, Wellington and a pretty simple install.

Straight forward install. I've seen an install take two days - SDU, aerial install. Order placed 5.30pm Tuesday, completed Thursday morning.

sdavisnz

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#1223549 27-Jan-2015 20:30

Mine took 6 months.... I had to be paitent.

Voice gives context

quickymart

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#1223575 27-Jan-2015 20:56

My neighbour (behind me up our ROW driveway) is thinking about getting fibre through Vodafone with the TV option as well. If she gets it, is there a possibility they could wire up my place at the same time if I decide to get it down the track (assuming everyone gives their consent for the install), (note that my ISP is Xtra/Spark) - or would I have to place a completely separate order of my own? In order to get it to her property, the install would need to run past my house.

Darren0

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#1223582 27-Jan-2015 21:08

quickymart: My neighbour (behind me up our ROW driveway) is thinking about getting fibre through Vodafone with the TV option as well. If she gets it, is there a possibility they could wire up my place at the same time if I decide to get it down the track (assuming everyone gives their consent for the install), (note that my ISP is Xtra/Spark) - or would I have to place a completely separate order of my own? In order to get it to her property, the install would need to run past my house.

You place your own order either way. You will need each others consent for the install for whoever gets it first.

quickymart

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#1223627 27-Jan-2015 22:05

D'Oh! It would be awesome if we both got fibre installed at the same time, but I doubt that will happen :(

Darren0

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#1223645 27-Jan-2015 22:09

quickymart: D'Oh! It would be awesome if we both got fibre installed at the same time, but I doubt that will happen :(

If you place your own order, you could mention to your RSP. Worst case scenario when you place your order, it would be completed faster since there's minimal civil work. I can't say definitively, never come across that situation (order volume is low). UFBInstaller or a rep of a larger RSP may be able to definitively answer.

timmmay

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#1223726 28-Jan-2015 07:30

My install took around 8-10 months. The fiber company had to get permission to use the power poles from another organisation, Wellington Electricity, and it went really slowly.

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