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Gractus

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#171113 7-Apr-2015 00:47
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So I've been trying to figure this out for a few years now. I can't handle it anymore.
I'm on ADSL with Vodafone, my Vodafone station modem (the one with the screen) syncs at 7.26Mbps down and 0.86Mbps up. The speeds I get from www.speedtest.net range between 0.38-0.62Mbps down and 0.60-0.72Mbps up with ping between 100-300ms the worse results are taken from today at 5pm and the better results from midnight the same day.

These speed issues have plagued me for years, every time I contacted Vodafone they put me through the isolation tests including me sending them ping/path ping/tracert test results from different times of day and to multiple websites. Those tests didn't amount to much.
To isolate the issue I've tried:
-changing the filters
-removing all phones
-removing everything but the modem (with filter and without)
When I tested the speeds I only had one PC connected to the modem with an Ethernet cable with no other downloads running.
There is no difference between test results when using wifi or an Ethernet connection.

In the end Vodafone said they would log a fault with chorus. From what I understood Chorus came back and said the exchange was congested. Since the speed doesn't get faster than 1Mbps (getting to that speed only happens very late at night around 3am) I can't see it as simple congestion.

So I figure something might be wrong with my wiring, but I thought my isolation test and good sync rates would show that it's not that.

tldr: is my wiring or my exchange the source of my woefully slow internet

Here is a "diagram" of my house wiring (I can do commissioned work for very competitive rates).
Click to see full size

Edit: My neighbours get pretty poor speeds too, but that could just be that all of our wiring is bad. This rural in Marahau, near Motueka, Nelson. Also I may have made a mistake on the top speeds I was getting, I just did another test at 1am and it got 70ms 2.44Mbps down and 0.81Mbps. If I manage to get a better speed than that I will update again.

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PeterReader
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  #1278073 7-Apr-2015 00:47
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

 

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DarkShadow
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  #1278082 7-Apr-2015 02:34
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You have an exchange problem. (And yes, it can get this bad.)
-You're rural.
-Your sync speed's fine (just under the maximum 8/1 of ADSL1)
-Your speedtests are horrible
-All your neighbours have the same problem

If you want better broadband, go look for something that doesn't use the Chorus network.

johnr
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  #1278093 7-Apr-2015 05:24
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You will be connected to a Conklin cabinet and all end users no matter what retail ISP they are with will be experiencing the same peak time congestion / slow speed



sbiddle
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  #1278095 7-Apr-2015 06:08
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You're probably connected to a Conklin or congested ASAM. Unless you're receiving an upgrade as part of RBI nothing will ever change.

If you want faster speeds look for a wireless provider if one covers your area or move to RBI wireless if it's available in your area.


hotrok
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  #1278125 7-Apr-2015 07:57
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You can try and make a difference.   The government is putting money forward for tender from local councils.   If you can get your local council (economic /business team ) to fill in these forms in the link below and make a case for why your area needs improved internet.    

The other option is to find a local wireless provider.  it does cost a little more but some reasonable deals can be found.  They can often give you a 5mb up 1 mb down or better without so much of the congestion issues. http://www.med.govt.nz/sectors-industries/technology-communication/fast-broadband/new-initiatives#ufb

Gractus

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  #1278475 7-Apr-2015 16:32
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sbiddle: You're probably connected to a Conklin or congested ASAM. Unless you're receiving an upgrade as part of RBI nothing will ever change.

If you want faster speeds look for a wireless provider if one covers your area or move to RBI wireless if it's available in your area.



Do you have a list of wireless broadband providers? I've checked with Vodafone (who don't seem to have coverage) but I don't know any others that are in my area, compass and lightwire are the two others I found but from what I understand they're not even close.

 
 
 
 

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Gractus

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  #1278476 7-Apr-2015 16:34
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johnr: You will be connected to a Conklin cabinet and all end users no matter what retail ISP they are with will be experiencing the same peak time congestion / slow speed


Yeah, we went from slingshot to Vodafone a few years ago and saw no improvement. Vodafone told me it's not their fault since they don't take care of the network around here.

Gractus

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  #1278486 7-Apr-2015 16:36
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DarkShadow: You have an exchange problem. (And yes, it can get this bad.)
-You're rural.
-Your sync speed's fine (just under the maximum 8/1 of ADSL1)
-Your speedtests are horrible
-All your neighbours have the same problem

If you want better broadband, go look for something that doesn't use the Chorus network.


Well that's not so nice to hear, I was really hoping it would be something I could fix in my home wiring.

Gractus

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  #1278492 7-Apr-2015 16:43
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hotrok: You can try and make a difference.   The government is putting money forward for tender from local councils.   If you can get your local council (economic /business team ) to fill in these forms in the link below and make a case for why your area needs improved internet.    

The other option is to find a local wireless provider.  it does cost a little more but some reasonable deals can be found.  They can often give you a 5mb up 1 mb down or better without so much of the congestion issues. http://www.med.govt.nz/sectors-industries/technology-communication/fast-broadband/new-initiatives#ufb


I'm surprised I haven't found that set of forms before. I guess I'm going to go talk to the council. Thanks for pointing it out.

johnr
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  #1278525 7-Apr-2015 17:07
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Gractus:
johnr: You will be connected to a Conklin cabinet and all end users no matter what retail ISP they are with will be experiencing the same peak time congestion / slow speed


Yeah, we went from slingshot to Vodafone a few years ago and saw no improvement. Vodafone told me it's not their fault since they don't take care of the network around here.


Speed would of degraded further over the last few years as well

Gractus

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  #1278529 7-Apr-2015 17:11
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What would need to be replaced to get to proper ADSL speeds? What about VDSL or fibre? I asked Chorus about getting fibre late last year and the estimated it would cost about $400,000 to get fibre to just my house and I'm about 2.3km from the current exchange. Does that sound about right? Because it seems like that is a pretty pessimistic estimate to me.

There are only about 200 residents here so I'm trying to get a feel for how likely it is that it will be considered worth upgrading. Maybe the fact that there is lots of tourism will make it a more convincing choice for an upgrade? Business growth and all that.

 
 
 

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.
coffeebaron
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  #1278532 7-Apr-2015 17:22
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I do installs for these guys in Waikato - Northland http://www.ultimatebroadband.co.nz/rbi-wireless.html
What is Vodafone coverage like around your house, inside, outside, on the roof?






Rural IT and Broadband support.

 

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Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71 
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cisconz
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  #1278533 7-Apr-2015 17:24
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Gractus: What would need to be replaced to get to proper ADSL speeds? What about VDSL or fibre? I asked Chorus about getting fibre late last year and the estimated it would cost about $400,000 to get fibre to just my house and I'm about 2.3km from the current exchange. Does that sound about right? Because it seems like that is a pretty pessimistic estimate to me.

There are only about 200 residents here so I'm trying to get a feel for how likely it is that it will be considered worth upgrading. Maybe the fact that there is lots of tourism will make it a more convincing choice for an upgrade? Business growth and all that.


I would expect that is about right.
Council permits and reinstatement are the big costs.




Hmmmm


Batman
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  #1278534 7-Apr-2015 17:25
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can someone explain Conklins.

to the OP, your exchange is serviced by an ADSL speed line, whose ADSL bandwidth is then completely Shared between all you folks. so 8Mbps/no of people using the internet ... not very much speed left is there ...

so does that mean the exchange has an ADSL line from somewhere even farther, and that line (between exchange and somewhere farther) is the limiting factor?

or will changing the exchange cabinet itself fix everything?

cisconz
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  #1278537 7-Apr-2015 17:28
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joker97: can someone explain Conklins.

to the OP, your exchange is serviced by an ADSL speed line, whose ADSL bandwidth is then completely Shared between all you folks. so 8Mbps/no of people using the internet ... not very much speed left is there ...

so does that mean the exchange has an ADSL line from somewhere even farther, and that line (between exchange and somewhere farther) is the limiting factor?

or will changing the exchange cabinet itself fix everything?


A Conkin is a few ADSL connections (Usually 8 or 16) shared by a 2Mbps link back to the exchange.

There are variants of this (Multiple back haul links to exchange, more or less users etc)




Hmmmm


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