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# 18685 19-Jan-2008 19:05
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I changed to naked DSL two weeks ago. On friends computer at moment because still not working.
Waiting for telecom to check exchange (it was supposed to be installed on 10th Jan and when date rolled around telecom couldn't get anyone to exchane until 16th.)

Now at telecoms convience exchange gets rechecked, if no fault found there then come check things out in my place.

Apparently though according to kiwilink it's ok to have in their terms and conditions that I start paying $70 a month from the 16th Jan and then they work on getting it working.

When I get credit card statement in Feb if still no joy will see if credit card company will reverse charges and not accept any more charges from them. Depending what happens then, off to lawyers office.

Also if I cancel contract they still want to charge the $150.

Both green lights are solid on  modem, but connection  max line speeds are the same as what they were with xtra. 5500 down and 160 up, thought the up would've increased with full speed upload - wouldn't be surprised if they did the wrong house.

When try to log on get "remote computer not responding". Some data is sent, but nothing is recieved.

Overall, though I'm not impressed.

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  # 105732 19-Jan-2008 22:28
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rugrat:

When try to log on get "remote computer not responding". Some data is sent, but nothing is recieved.

Overall, though I'm not impressed.



So you changed the username and password in the router to those provided by naked DSL provider??

Is an IP address, gateway and dns server addresses assigned, if so are they kiwilink or xtra addresses (you can tell by the dns server addresses). What happens if you ping the gateway address.




Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


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  # 105837 20-Jan-2008 17:54
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Yes put in user name supplied and password.

IP address, gateway and dns server addresses are obtain automatically as per kiwi links instructions (Same as xtra).

Don't know gateway address to ping as it's set to obtain automatly.

USB modem xtra supplied four years ago or longer, not through network card. They say the modem may be locked down or maybe not compatiable. I'm fine with that and if person comes to my house and can log on with their router will pay their fee and know I need new modem. What I object to is who knows how many days, weeks till they get someone here to show if case or not and in the mean time they still expect me to pay the monthly internet fee for something I can't use.

I'm in Christchurch, they are in Auckland? - they have no people in my city so therefore have to rely on some other party to come to my house, in this case the other party they're using is telecom. While they think they can collect my money for a service I'm unable to use, what incentive is there for them to do this in a timely fashion? Plus I doubt telecom is in any hurry.

Also around 20th december well before connection date told them modem brand and model number and asked about settings. They said I should only have to change user name and password. Have kept all Emails reguarding this.


 
 
 
 


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  # 105844 20-Jan-2008 18:36
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The router displays the IP address, gateway, dns addresses obtained. I'll quickly read a Dlink 502T manual, Status Tab/Device Info gives the addresses. Status Tab/ADSL gives you the current link status including sync.  Please check these and ping the gateway address.




Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test




1656 posts

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+1 received by user: 307


  # 106308 23-Jan-2008 15:42
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Finally going. Wasn't home when telecom came around, but got told they did something with wiring on street. They plugged a router in and said I was getting signal, also put on my old modem and said it was getting signal, then left.

When got home and checked diagnostics found upload speed had gone from 160 to 864.  Was able to log on with 4 year old modem after password reset.

Log on line speed is now connecting at 7.6 M bits where it use to connect at 5.5 M bits. National stuff seems to be running a lot faster then with telecom, International download same as telecom, but getting about 400 upload instead of 128 (that's to a server in new york)


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