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ukoda

14 posts

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#196712 10-Jun-2016 10:23
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I guess a few people here have had problems with communicating with Chorus and I was looking for advise on fixing stalled communications with them.

 

For background I am in one of four town houses on a corner section in an Auckland CBD fringe suburb.  I have fibre running past two sides of the property and have spent nearly a year trying to get it connected.  At first they refused to connect until all the units signed off on the install.  After dealing with Chorus' lawyers and showing them the property legal agreement that allows for service to be connected without consent of other units I got an agreement to go ahead and a install date was agreed.  The installer arrived and refused to do the install because he does not do multi unit dwellings, apparently that is a different team.  Beats me why they sent him?  So I went back to Chorus and asked for a date for when they would send the correct installer.  They refused to give me a date telling me the install was on hold as "some MDU remediation work is required" and I was told to talk to my ISP because "they should be liaising with the correct department in Chorus".  So I have a Chorus employee, my only contact with them, refusing to give me information because they are not the correct department yet I have no detail on who that department is or how to contact them.  I have of course raised this with my ISP, Two Degrees, but they have not answered yet.  Based on past experiences with fibre the ISP usually have poor communications channels with Chorus.

 

Ideally I guess I was looking for higher level contact within Chorus who is able to give me some straight answers.


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Chorusnz
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Chorus NZ

  #1569257 10-Jun-2016 11:23
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Send me a private msg with the following information:

 

  • Your ISP
  • The UFB order ref number
  • Your physical address where service is to be installed
  • Your email & contact home number

I will get the customer services team to investigate and get you an answer.

 

^GL


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