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215 posts

Master Geek
+1 received by user: 73


Topic # 205515 16-Nov-2016 13:56
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I see a few UFB horror stories on here so just wanted to give credit to Enable and Bigpipe for a nice smooth install.

 

Communication from both parties was good and everyone showed up when they said they would with only one understandable re-schedule on Monday due to quake disruption.

 

I ordered the upgrade on 19th October via email with Bigpipe after receiving my Enable branded Weet-bix in the mailbox.

 

On 21st Oct Enable rang me, explained the process and booked my scope visit and install date all in one call.

 

My install date was further out than I expected but that was due to my street being a 'level 2' main road and evidently needing extra council notifications.

 

Scope visit was on the 31st Oct. The guy arrived on time and was quite flexible about adjusting his proposed fiber route to where I wanted it instead.

 

Outside trenching/ducting was done on 7th Nov. I didn't need to be there but asked to be notified as I don't work far away. Again he was happy to accommodate a small change I had decided on since scoping.

 

Install was due to happen on the 14th Nov but moved to the 15th due to lack of staff after the quake. Installer was running late due to extra Health and Safety briefings but he rang me to let me know and was still within the time window arranged.

 

Install was quick and easy as I had already put in ducting in the wall and I have good underfloor access.

 

As soon as he finished installing the ONT I started re-configuring my modem from ADSL to UFB config following a guide I had downloaded in advance from Bigpipe.

 

The installer was still putting the cover on the ETP outside when I completed my first speed test.

 

All very straight forward and the change from 15Mbps down/ 1Mbps up to about 110Mbps down / 23Mbps up is most welcome.

 

Thanks to all involved.


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520 posts

Ultimate Geek
+1 received by user: 85

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  Reply # 1672383 16-Nov-2016 20:28
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 quick question do you remember who the installation company was, MultiMedia or Downer / Optreck ???





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215 posts

Master Geek
+1 received by user: 73


  Reply # 1672490 17-Nov-2016 07:33
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Pretty sure it was MultiMedia.


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