How long does it take to switch providers on an existing fibre connection?

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CaptainSandwich

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#215040 9-Jun-2017 12:58

Who is on fibre and has switched providers? How long did it take and did you have any downtime?

So for example, if I am on a UFB fibre connection through Spark as my provider and then I decide to change to Vodafone, how long could I expect to wait once I've signed up with Vodafone and how long might I expect to deal with "The internet is not working" whinging from my kids?

Thanks!

michaelmurfy

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#1797282 9-Jun-2017 13:21

3-5 business days. Quite quick for existing Fibre users.

Just requires reconfiguration on your router and you're done (on the day of the change).

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mattyb

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#1797293 9-Jun-2017 13:31

Have switched providers twice now on UFB and on both there was internet downtime of a day approx - even though in both instances I was informed it could be "an hour or so".

atomeara

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#1797323 9-Jun-2017 14:29

I have done a cutover at 7.30am

The old provider went down at 7.20am and we stood up our connection at 7.30am on the dot as requested.

It may come down to the provider rather than Chorus (can't speak for other LFC, we normally liven up the 2nd port with them)

DarkShadow

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#1797325 9-Jun-2017 14:30

Depends on your fibre company.

If you're on Chorus, the switch can be scheduled on the next business day. Downtime is less than a minute.

If you're on UFF, the switch can be scheduled in a few days. Downtime is less than a minute.

If you're on Enable, the switch can be scheduled in a few days. They'll give you a second Vodafone connection in parallel with your Spark connection, so no downtime at all.

bigreddog

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#1797331 9-Jun-2017 14:51

Changed from World Exchange (well, Vodafone next services) to Spark at the end of March. Was out when existing connection went down, but basically came home to find no internet, unplugged WXC modem and plugged in Spark's and away it went. Very simple.

Think i was originally told a week from the time I requested changeover to when it would happen, but asked for (and got) 4 days.

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CYaBro

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#1797332 9-Jun-2017 14:56

For us here on Northpower Fibre we've placed an order in the morning with new provider and had it up and running by that afternoon.

The new provider just got provisioned on one of the other LAN ports on the ONT, so for it was really just a matter of moving the ethernet cable from one port to another.

Existing provider was then cancelled.

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Chorusnz

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#1797349 9-Jun-2017 15:20

For the transfer of an NGA fibre service from one service provider to another on the Chorus network, the process flow is:

1. End customer signs up with new ISP (the gaining provider).

2. The gaining provider submits a forward-dated request to Chorus, for service transfer. The reason for the forward-dating is to allow time for gaining provider to ship new CPE or book site visit to install new CPE if required. In cases where the current CPE is to be re-used then the leadtime can be brought forward.

3. Chorus provide a notice to your current ISP (losing provider). This is so that they can schedule any disconnect activity required (Arrange to recover CPE, prepare final bill etc.).

4. At the appointed date & time Chorus switch the NGA fibre connection from the losing provider network to the gaining provider network. (This is a 5 - 10 minute process).

5. The Chorus order is updated to show NGA connection now with gaining provider.

6. The gaining provider can view Chorus order to confirm that transfer is complete at network level. They can then contact you to confirm router settings, authentication setup etc. and you should be good to go.

Any service outage will depend on;

• The current workload at the gaining service provider end and the place of your job in their queue.
• Delivery of required CPE from gaining provider e.g. SetTop box, RGW, DECT phones & gateway etc.
• Booking of site visit to install any additional CPE specified by gaining provider.

If the Power and Optical lights on the ONT are showing GREEN and you have no service you should contact the gaining provider and get them to check the date/time of the scheduled work, and if this has passed, get them to check where your job is in their queue.

^GL

quickymart

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#1797415 9-Jun-2017 17:31

Mine took a few days and I had about 30 minutes of downtime. This was from Spark to Voyager.

coffeebaron

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#1797515 9-Jun-2017 22:07

Tell your kids there will be two weeks without internet and they will need to learn how to play outside and climb trees :)

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BarTender

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#1797605 10-Jun-2017 09:21

coffeebaron: Tell your kids there will be two weeks without internet and they will need to learn how to play outside and climb trees :)

What is this outside you speak of. And is there redstone to guide the way?

CaptainSandwich

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#1805080 22-Jun-2017 10:57

Thanks very much to everyone who responded