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Topic # 25641 27-Aug-2008 22:17
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Hi,

My internet provider sent me an email to say as of next month my naked DSL is going from $73 a month to around $90 a month. They're blaming telecom wholesale. I've got 4 months of one year contract to go, so if I break contract get charged $150.

They say other naked DSL providers have been hit as well. Thought what telecom could do was regulated.

Think it's a bit rude increasing prices while under contract, especially that much. Have sent them an email of my disappoval.

Do have voip, but I have to pay for local calls, 5 cents min + gst.

See what response I get from email, but from looking around once contract expires xnet here I come, unless they're right and everyones prices going up. (for 10 gigs xnet from my calcs works out at $80 plus other percs.)

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Reply # 160292 27-Aug-2008 22:19
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Out of interest, what ISP is it?




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  Reply # 160296 27-Aug-2008 22:27
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As far as i know from reliable sources there is no increases.
Feel free to correct me if someone knows otherwise.

Also 5c +GST local is higher than any other provider.




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  Reply # 160299 27-Aug-2008 22:38
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cokemaster: Out of interest, what ISP is it?

Looks like Kiwilink - 5c + GST VoIP and a $79+GST 10GB Naked DSL plan.

(and I'll be off updating the plans pages at NZ Connections)




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  Reply # 160302 27-Aug-2008 22:45
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yes, Kiwilink is the one.

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  Reply # 160343 28-Aug-2008 08:46
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Are you on one of the exchanges deemed to be Rural? If so, that would explain the price increase. However, if your ISP did not advise you of this potential increase when you signed up, then you have definite grounds to be released from your contract, or avoid the increase until your contract expires.

If it is rural pricing, then moving to Xnet will still mean paying approx $90+ per month.
http://www.xnet.co.nz/fusion/slider.shtml




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 160346 28-Aug-2008 08:50
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Well at least they are not the 1st to put toll on local calls, Slingshot won that, and they charge 1c a min.
And 0800 are still free.

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  Reply # 160364 28-Aug-2008 09:47
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I too am a Kiwilink customer, and got the same "your bill is going up" email.

To me, this changes it from being pricey, to exceedingly expensive.
My bill will change from $63+gst to $79+gst

And the reason for the change being "Due to recent Telecom wholesale price increases we have had to increase our Naked DSL prices. "

I will check with another company offering similar products to check on this, but to me it seems that its a bit of a case for the Commerce Commission "Fair Trading Act"

I used the service based on price, and now it jumps 25% - seems pretty awful to me.

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  Reply # 160366 28-Aug-2008 09:53
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I'm sure somebody will correct me if I'm wrong but my understanding was that Telecom were charging all ISP's the metro rate for naked DSL circuits and hadn't started charging the split metro / rural pricing as they were unable to do this accurately.

Have Telecom now started charging ISP's the correct price for their naked DSL curcuit hence the price increasing for some people who were actually being undercharged since they moved to naked DSL?



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  Reply # 160427 28-Aug-2008 12:22
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I am in metro. I can walk to city centre in christchurch in 40 minutes.

Their rural costs are $96 plus GST on their web site. The $79 + GST is their urban rate. It's a ridiculous price and to cancel my internet they'll charge me $150

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  Reply # 160437 28-Aug-2008 13:15
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Yes Supra have put their Naked DSL prices up as well, or at least reduced the cap for the same price. I currently pay $90 a month for 20GB, but all new customers now only get 12GB for that price.




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  Reply # 160443 28-Aug-2008 13:31
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sbiddle: I'm sure somebody will correct me if I'm wrong but my understanding was that Telecom were charging all ISP's the metro rate for naked DSL circuits and hadn't started charging the split metro / rural pricing as they were unable to do this accurately.

Have Telecom now started charging ISP's the correct price for their naked DSL curcuit hence the price increasing for some people who were actually being undercharged since they moved to naked DSL?

This is an interesting point, the two tier charging. I thought the TSO agreement, where other carriers pay a share to Telecom for these "uneconomical" rural customers, should compensate for this. Therefore, if there is now two tier pricing, should that now mean the other carriers should not have to contribute? Sounds like double dipping this two tier pricing to me.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 160447 28-Aug-2008 13:45
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coffeebaron:
sbiddle: I'm sure somebody will correct me if I'm wrong but my understanding was that Telecom were charging all ISP's the metro rate for naked DSL circuits and hadn't started charging the split metro / rural pricing as they were unable to do this accurately.

Have Telecom now started charging ISP's the correct price for their naked DSL curcuit hence the price increasing for some people who were actually being undercharged since they moved to naked DSL?

This is an interesting point, the two tier charging. I thought the TSO agreement, where other carriers pay a share to Telecom for these "uneconomical" rural customers, should compensate for this. Therefore, if there is now two tier pricing, should that now mean the other carriers should not have to contribute? Sounds like double dipping this two tier pricing to me.



As far as I am aware the TSO only covers POTS access and dial up, not broadband and therefore voip?  Hence it is not applicable in these cases - feel free to correct me if I'm wrong




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  Reply # 160448 28-Aug-2008 13:47
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It's still a phone line




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 160450 28-Aug-2008 13:49
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coffeebaron: It's still a phone line


Not under the TSO's definition I believe - again I may be wrong....




For billions of years since the outset of time, every single one of your ancestors survived, every single person on your Mum and Dads side, successfully looked after and passed onto you life.  What are the chances of that like?

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  Reply # 160451 28-Aug-2008 13:50
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Balchy:
coffeebaron: It's still a phone line


Not under the TSO's definition I believe - again I may be wrong....

Yea, who knows? I guess another reason why the TSO is so in need of an overhaul.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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