PC/Display always Crashes when loading Games/3d Mark Firestrike

Forums › Desktop computing › PC/Display always Crashes when loading Games/3d Mark Firestrike

flixide

106 posts

Master Geek

ID Verified

#189041 15-Dec-2015 09:33

Hi all,

I am having a major issue with my PC.

Completely crashes when I load up a game eg: counter-Strike Global Offensive. It sometimes restarts but other times the screen just goes completely white/yellowish blank and I have to force restart with the power button. Sometimes it was even crashing when nothing is on the screen but majority of the time watching videos etc it is fine and doesn't crash, only when I load games etc it does.

I have also tried running 3dMark Firestrike, and just after loading it, the same thing happens and PC crashes. I first ran this when I built my PC and it was fine and managed to get through it all and recieve a score.

I built my PC just over a year ago and so this problem has come out of nowhere. It firstly happened when the display crashed and recovered - I recieved a notification on the bottom right corner 'Display driver stopped responding and has recovered. Display Driver NVIDIA Windows Kernel Mode Driver. VErsion 353.82 stopped responding and has successfuly recovered'. I have not recieved this message since the first time.

PC Specs:
Motherboard - Asrock Extreme 6
Power Supply - Corsair RM650
CPU - i7 4790k with hyper cool evo 212
GPU - Asus Strix Gtx 970
Ram - 16gb (2*8gb G skill ripjaws)
Case - Fractal Design r4 window

I have removed old drivers and clean installed latest Nvidia Drivers and have also tried this with old drivers (in case new ones were not stable).

In the nvdia control panel I also set the power management mode to 'maximum performance' instead of 'adaptive'

I have run 'speccy' to see temperatures and can see my CPU (4 cores) each are around 30C and GPU is idle at 60C (this seems quite high).

The fans on the graphic card do seem to spin btw.

I'm not too sure of where to go from here, so any advice would be much appreciated :)

Thanks

1 | 2

28187 posts

Uber Geek

Trusted

Lifetime subscriber

#1450613 15-Dec-2015 09:57

Power supply?

Richard rich.ms

flixide

106 posts

Master Geek

ID Verified

#1450625 15-Dec-2015 10:06

Oh sorry forgot to mention this - Power Supply: Corsair RM650

richms

28187 posts

Uber Geek

Trusted

Lifetime subscriber

#1450627 15-Dec-2015 10:12

Not had much to do with them so no idea if they are any good..

If it has multiple rails then try another pair of graphics card power plugs in case you have loaded one rail up to the max and another is sitting idle.

Richard rich.ms

Brumfondl

1187 posts

Uber Geek

Trusted

#1450628 15-Dec-2015 10:12

Get some canned air and make sure the fan on the video card is not clogged with dust.

Standard trouble-shooting would be to work out what the last major thing that happened before the trouble started was. For instance, have you just upgraded to the latest version of Windows 10. Things of that nature that could have introduced some system instability. You may want to consider a clean install of your OS to rule that out.

All that being said, my first thought would be that your video card has gone bye-bye. Should be under warranty though.

Dolts

214 posts

Master Geek

#1450633 15-Dec-2015 10:20

One thing you can check is the clock speed of the gpu.
My mates gpu would crash on the basic of games and when we ran the Valley benchmark it showed the clock speed at 74 MHz :/

xpd

Geek @ Coastguard NZ
13767 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#1450634 15-Dec-2015 10:22

Run something like MSI Afterburner (or similar if that dosent support your card) and that will report the video card fan RPM and temp etc. My AMD/ATI card kept crapping out until a friend put me onto Afterburner - found the fan wasnt ramping up the RPM to compensate for the heat - now its runs perfectly except for a bit more fan noise when the temps creep up.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

Djmixerdomo

255 posts

Ultimate Geek

#1450635 15-Dec-2015 10:23

That fans are designed not to spin while the GPU is idle on ASUS Strix cards as long as it stays below 60C. So I wouldn't worry about that.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

xpd

Geek @ Coastguard NZ
13767 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#1450642 15-Dec-2015 10:31

I still would. So many cards out there are supposed to be "smart" in adjusting themselves, yet see so many complaining of overheating etc because the fans arent keeping up etc..... usually a BIOS fix sorts it.

It wont hurt anyway.... :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

flixide

106 posts

Master Geek

ID Verified

#1450661 15-Dec-2015 10:42

richms: Not had much to do with them so no idea if they are any good..

If it has multiple rails then try another pair of graphics card power plugs in case you have loaded one rail up to the max and another is sitting idle.

It’s been doing me fine for almost a year. I’m not too aware of the whole rails? But I’ve only been given one plug for my power supply to go into the graphics card, I believe it is 8 pin, its split 6pin + 2pin power supply connector. Thanks

Brumfondl: Get some canned air and make sure the fan on the video card is not clogged with dust.

Standard trouble-shooting would be to work out what the last major thing that happened before the trouble started was. For instance, have you just upgraded to the latest version of Windows 10. Things of that nature that could have introduced some system instability. You may want to consider a clean install of your OS to rule that out.

All that being said, my first thought would be that your video card has gone bye-bye. Should be under warranty though.

Yes I was going to open it up tonight and unplug it/clean out dust if there is any. I upgraded to windows 10 few months back and it was stable since then, this happened out of nowhere 2 days ago. I believe it should definitely still be, I’ll get in touch with computer lounge very shortly. I think I will try take out graphics card and try running a game with onboard graphics and seeing what happens also. Thanks

Dolts: One thing you can check is the clock speed of the gpu.
My mates gpu would crash on the basic of games and when we ran the Valley benchmark it showed the clock speed at 74 MHz :/

Ok I will check out the clock speed. What specific program can I use to do this? I’ll post up the results later on tonight? Thanks

flixide

106 posts

Master Geek

ID Verified

#1450665 15-Dec-2015 10:47

xpd: Run something like MSI Afterburner (or similar if that dosent support your card) and that will report the video card fan RPM and temp etc. My AMD/ATI card kept crapping out until a friend put me onto Afterburner - found the fan wasnt ramping up the RPM to compensate for the heat - now its runs perfectly except for a bit more fan noise when the temps creep up.

Ok I’ll run this tonight and post results, maybe need to look into updating to the latest BIOS software too. Thanks

Djmixerdomo: That fans are designed not to spin while the GPU is idle on ASUS Strix cards as long as it stays below 60C. So I wouldn't worry about that.

That’s right. Thanks

Dolts

214 posts

Master Geek

#1450676 15-Dec-2015 11:09

Hey.

Valley benchmark and MSI Afterburner should show the clock speed and if you have Asus GPU Tweak installed that will show it as well.

timmmay

20581 posts

Uber Geek

Trusted

Lifetime subscriber

#1450686 15-Dec-2015 11:22

I'd start by trying to isolate the problem. Try loading the CPU with something like Prime95, give it an hour, see what happens. Then try a graphics card stress test, something like this perhaps. Monitor temperatures with something like open hardware monitor.

1101

3122 posts

Uber Geek

#1450689 15-Dec-2015 11:26

I would bet a faulty video card is the cause.
Test it in another PC or borrow another card .

If you have a spare HD, do a clean Windows install with only enough loaded to test the card.

My faulty vid card would do similar strange things, crash on a few programs, no way could it play games or 3D benchmark tests .

This error says it all
"Display driver stopped responding and has recovered" ... my faulty vid card gave similar errors
I tried everything (it was the most expensive component after all) , but in the end I threw it in the trash & a new card solved all the issues.
Sometimes you just have to bite the bullet when the obvious reason is staring you in the face :-(

flixide

106 posts

Master Geek

ID Verified

#1450722 15-Dec-2015 12:12

Dolts: Hey.

Valley benchmark and MSI Afterburner should show the clock speed and if you have Asus GPU Tweak installed that will show it as well.

Sweet I’ll download these and run the tests tonight and see/post results. Thanks.

timmmay: I'd start by trying to isolate the problem. Try loading the CPU with something like Prime95, give it an hour, see what happens. Then try a graphics card stress test, something like this perhaps. Monitor temperatures with something like open hardware monitor.

Ok I will try this out too!

1101: I would bet a faulty video card is the cause.
Test it in another PC or borrow another card .

If you have a spare HD, do a clean Windows install with only enough loaded to test the card.

My faulty vid card would do similar strange things, crash on a few programs, no way could it play games or 3D benchmark tests .

This error says it all
"Display driver stopped responding and has recovered" ... my faulty vid card gave similar errors
I tried everything (it was the most expensive component after all) , but in the end I threw it in the trash & a new card solved all the issues.
Sometimes you just have to bite the bullet when the obvious reason is staring you in the face :-(

I don’t have another sufficient PC to test with, but I can try using onboard graphics and running a game etc and seeing whether that works or not. I do have a spare HD, I could try that out also if the tests don’t show anything wrong. Most likely yes it is the card, I do have it under warranty as it is just less than a year old :) Thanks.

flixide

106 posts

Master Geek

ID Verified

#1451224 15-Dec-2015 23:02

Hey all,

So I ran some tests tonight and I'm not too good with interpreting the results, so here they are:

I can rule out the CPU (ran AIDA64 CPU stress test for 1 hour and max average CPU temp was low 80's C)

I tried to do the GPU stress test with AIDA64 but after 2 minutes the PC crashed as per usual, and went to a light orange screen and had to force shut-down via power button. I also tried the FurMark test along with 3D mark firestrike, and when I ran these two tests the PC went nuts, it was making so much noise - all the fans in my pc were going full throttle.

Below is a picture with some GPU information from Asus GPU Tweak and MSI Afterburner:

Also attached is screenshots of Event Viewer.

Would you guys please be able to take a look at the results and advise on what my next step should be?

Thanks :)

1 | 2