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314 posts

Ultimate Geek


# 220214 1-Aug-2017 00:36
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Yay! After 5 long years I've decided to upgrade my PC.
Long story short.
Old components:
Cooler Master mATX case
OCZ 600W PSU (OCZ600MXSP)
1 x SanDisk SSD
1 x WD HD
1 x EVGA Nvidia GeForce GTX 1060

New components
Ryzen 7 1700
Gigabyte AB350M-D3H
2 x 8GB G.Skill Flare-X F4-2400C
Crucial MX300 SSD

Outcome - power on, cooler led on, fans spinning, GPU fan starts-stops. Nothing else.
Funnily enough, power LED not turning on, HDD LED not active.

Took it back to PBtech assembled, they confirmed nothing wrong with my assembly, assumed mobo DOA and had it replaced. The new one was tested with my CPU but on a different machine, and had BIOS updated just in case, all in store. Worked just fine. Got home, reassembled - same story as before. Considering all the old components worked just fine in my previous setup, I suspect compatibility issues. Question is - which old component is the incompatible one.
Would appreciate any ideas, cause I'm at wits end.




Hello, Ground!

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683 posts

Ultimate Geek


  # 1834630 1-Aug-2017 07:06
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Did pb test with your memory? If not that would be the first place I'd look. Ryzen is known to be particular regarding memory.

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Ultimate Geek

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  # 1834643 1-Aug-2017 07:45
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You have to bios update for Ryzen. There were heaps of issues when it first came out. Most have been sorted.

 

Is your power supply new or old? I would check the Memory and PSU first. It could be as simple as changing the cables that come out of the PSU. You might have too much draw on a single power rail. 


 
 
 
 


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Ultimate Geek


  # 1834647 1-Aug-2017 07:51
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Try using onboard with vid card in or vid card out...

 

You may have to go into the Bois settings and tell it to use onboad video as second choice.

 

 

 

Are there no beeps?

 

 

 

 


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Ultimate Geek


  # 1834668 1-Aug-2017 08:42
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Try setting it up on a bench ie not in the case. and see how it runs.


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Ultimate Geek

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  # 1834670 1-Aug-2017 08:45
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Ryzen doesnt have a APU. So no on-board video will exist. You Must have a graphics card if you use Ryzen. But yes, you can try an old one, just to get the display sorted out.


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  # 1834673 1-Aug-2017 08:50
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Try single stick of RAM and use onboard video with no HDD and see if you can POST. 
Otherwise alternate video card and other stick of ram, Try again.
Try not using the case power button, just short it with a screw driver. Maybe weird button? 

 

 


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  # 1834704 1-Aug-2017 09:14
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A mate just built his Ryzen system last night, he found the RAM was extremely picky and had to tweak settings before it was running properly. Your old parts are fine, but as others have mentioned, start swapping them out for others in case one is on its way out etc.

 

 





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Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : Ryzen 5 3600 / 16GB DDR4 / RX580 4GB    Console : Xbox One

 

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Ultimate Geek


  # 1834723 1-Aug-2017 09:38
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Id say Ram. the kit you have does not appear to be on the supported list. the Kit you have is likely this F4-2400C15D-16GFX? 

 

https://www.amd.com/system/files/2017-06/am4-motherboard-memory-support-list-en_0.pdf


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Master Geek


  # 1834837 1-Aug-2017 11:34
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when you say "The new one was tested with my CPU but on a different machine, and had BIOS updated just in case" do you mean the Motherboard was updated to F3 BIOS ? 

 

This included all of the important RAM updates and AGESA 1.0.0.6 .. This board has probably been instock since launch so you need to find a way to update if they have not updated it to F3

 

https://www.gigabyte.com/Motherboard/GA-AB350M-D3H-rev-10#support-dl

 

 

 

If the board is up to date then I would do as others have suggested, look at the RAM and GPU. Remove all but CPU and 1x DDR4 (maybe get a lend of some other brands) and GPU (maybe try older lower powered GPU).


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Geek


  # 1834845 1-Aug-2017 11:42
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So having recently built a R7 system and having similar issue here are a few things i know.

 

The Flare X range of RAM should be compatible (its specifically designed for Ryzen systems) but that does not mean you cant get a bad stick.

 

BIOS updates are crucial, I could only run my RAM at 2133 and boot until the bios was updated now i can use the 2400 speed.

 

If you can get into the BIOS turn off XMP profiles and see if you can boot (that was the key for me) and as others have mentioned don't both trying to use the "onboard" video it wont work you need a discrete GPU to get any display and boot.




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Ultimate Geek


  # 1834933 1-Aug-2017 13:44
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Tk421nz:

 

So having recently built a R7 system and having similar issue here are a few things i know.

 

The Flare X range of RAM should be compatible (its specifically designed for Ryzen systems) but that does not mean you cant get a bad stick.

 

BIOS updates are crucial, I could only run my RAM at 2133 and boot until the bios was updated now i can use the 2400 speed.

 

If you can get into the BIOS turn off XMP profiles and see if you can boot (that was the key for me) and as others have mentioned don't both trying to use the "onboard" video it wont work you need a discrete GPU to get any display and boot.

 

 

That's what I thought RAM wise.

 

I can't get the board to post, so can't get into BIOS. But PBtech tell me they've updated the BIOS on this board, so I'm assuming the could get it to post.

 

I'm wondering if the video card has compatibility issues, and in absence of an onboard GPU it prevents the board from posting. Maybe need to update GPU BIOS?





Hello, Ground!

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  # 1835001 1-Aug-2017 14:30
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If PB sold you the RAM and motherboard, then they should have checked the compatibility list. Did you just give them the motherboard back? Or did you drop in the whole PC?


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  # 1835003 1-Aug-2017 14:33
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Kookoo:

 

Tk421nz:

 

So having recently built a R7 system and having similar issue here are a few things i know.

 

The Flare X range of RAM should be compatible (its specifically designed for Ryzen systems) but that does not mean you cant get a bad stick.

 

BIOS updates are crucial, I could only run my RAM at 2133 and boot until the bios was updated now i can use the 2400 speed.

 

If you can get into the BIOS turn off XMP profiles and see if you can boot (that was the key for me) and as others have mentioned don't both trying to use the "onboard" video it wont work you need a discrete GPU to get any display and boot.

 

 

That's what I thought RAM wise.

 

I can't get the board to post, so can't get into BIOS. But PBtech tell me they've updated the BIOS on this board, so I'm assuming the could get it to post.

 

I'm wondering if the video card has compatibility issues, and in absence of an onboard GPU it prevents the board from posting. Maybe need to update GPU BIOS?

 

 

 

 

I would take the board back to them before something happens to it or you have had it too long and its now your fault. Might be worth taking the CPU/MOBO/RAM combo in and seeing what the outcome is. One of them will be an Out Of Box Failure or the board just isnt functional. 




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Ultimate Geek


  # 1835394 2-Aug-2017 09:01
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darylblake:

 

If PB sold you the RAM and motherboard, then they should have checked the compatibility list. Did you just give them the motherboard back? Or did you drop in the whole PC?

 

 

The whole PC.

 

Went there again, showed that the kit (mobo+CPU+RAM) doesn't post in my rig.

 

They showed that it does post in their rig.

 

Left it with them to look into it.





Hello, Ground!

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  # 1835451 2-Aug-2017 09:59
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Kookoo:

 

darylblake:

 

If PB sold you the RAM and motherboard, then they should have checked the compatibility list. Did you just give them the motherboard back? Or did you drop in the whole PC?

 

 

The whole PC.

 

Went there again, showed that the kit (mobo+CPU+RAM) doesn't post in my rig.

 

They showed that it does post in their rig.

 

Left it with them to look into it.

 

 

 

 

How do you mean it works with their rig? Are they testing your Mobo with your CPU and your RAM with their components or just taking your RAM and CPU out and testing?
I think the fault points to the Mobo.


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