i-mate on the floor...

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freitasm

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#1198 9-Mar-2004 22:21

Terrible news... I've finally decided to use a one device approach and let my P800 and iPAQ h4150 in their boxes and use the i-mate Phone Edition.

As I was approaching the desk to place the i-mate in its cradle for the first time (I was doing ActiveSync over Bluetooth until now), I dropped it!

At first sight nothing serious, all good. But when I inserted the Pocket PC in its cradle I noticed it wasn't charging. At closer inspection I saw that its connector is gone - broken...

What a shame. Now I have to let it go for repair...

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#4499 30-Mar-2004 17:40

Right. I have an update on this. After three weeks wait, and an e-mail to Carrier Devices complaining about the time the repair shop was taking to give me a quote, I know how much is going to cost to have my imate Pocket PC Phone Edition fixed.

They say that to repair the broken connector (the sync and charge one in the bottom) they have to actually replace the motherboard. For that they want to charge me NZ$950 (around US$620).

Thanks, but no thanks. I rather keep using my Sony Ericsson P800 then. Too bad I'll not be able to show off the i-mate around. I know it was my fault, but claiming to have to replace the entire motherboard because of a connector that is not protected at the bottom of the unit seems a little to pricey to me.

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freitasm

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#4903 19-Apr-2004 10:43

The saga continues... The i-mate Pocket PC Phone Edition was sent to Accord in Auckland for repairs. I've claimed the repair cost (NZ$1050) on my contents insurance, and called Accord to confirm. And waited for the repairs to finish.

Thursday I called Accord to ask about the repairs. The guy said it was authorised by the insurance company, and it was finished, but they were waiting for the insurance payment. I insisted that they checked with their payments department, and they found out it was paid already, on Tuesday.

He then said "You can come and collect it", to which I replied "Uh, I'm Wellington, it's better if you send it down isn't it?". He then promissed to send it to be here Monday morning.

Guess what? Called Accord in Wellington this Monday morning, and no sign of this i-mate. The lady told me "We're waiting for the insurance payment". And then everything started again. "Sorry, but that was paid last week, check with your office in Auckland, they promissed it would be here today". And she then said something on the lines of "Oh, so I have to call them because I don't have an update here, and the i-mate hasn't arrived today".

Update: just got a call from Accord in Wellington, and she says the insurance hasn't paid yet.

Yeah, right...

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freitasm

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#4904 19-Apr-2004 10:49

More update: contacted the insurance company, and they paid the service via direct payment into the Accord bank account 10 days ago.

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freitasm

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#4918 20-Apr-2004 11:03

Next update... Accord "thinks" the insurance company promissed the payment for 8 April, but they're not sure the money is in their account. And of course the i-mate Pocket PC is still in Auckland, because even after three phone calls yesterday they couldn't decide/find if they were paid.

The insurance company has been very nice, and they confirmed the payment was sent via direct deposit.

Yep, you can see the Accord Customer Care is everything but.

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#4919 20-Apr-2004 14:57

This is unbelieveable!

Sounds like someone is jsut making stuff up. In customer service it is SO much better to just say "I am not sure. I will find out and call you back" than to make up some silly story which inevitably gets more and more difficult to explain.

Good luck Mauricio, I hope they sort it out soon!!

freitasm

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#4920 20-Apr-2004 15:35

Thanks for the comment! Yet another update: this time I got a confirmation from them saying that yes they can see the payment from the insurance company, and now they're sending the i-mate back to Wellington via courier, so I should have it tomorrow.

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#5601 8-May-2004 22:50

Have you got it back yet Freitasm?

And the repair cost is outrageous! Nearly get a new Smartphone for that price!

freitasm

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#5603 8-May-2004 23:05

Got the i-mate Pocket PC Phone back on the 21 April. You're right, the repair cost is exactly the price of an i-mate Smartphone2.

And worst, it comes back without the Vodafone ROM customisations (which is basically all the configurations for GPRS, MMS, and other bits and pieces). Basically just an empty i-mate Pocket PC Phone Edition.

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#5604 8-May-2004 23:37

Really? Can't VF just send you the settings?

freitasm

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#5607 8-May-2004 23:56

In theory, yes. wireless.vodafone.co.nz has a self-service configuration settings via SMS service, but not for the i-mate, at least yet. I've entered the settings manually, since I also have the i-mate Smartphone2 and had this on the previous phone, the P800 too.

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Kiowa

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#5624 9-May-2004 21:05

Check the Club imate website out, if you register, you can download the Vodafone NZ 1.66 Rom with all the settings etc.

Tks
Dave

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freitasm

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#5625 9-May-2004 21:10

I thought was just ROM 1.66, not specifically Vodafone.

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Kiowa

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#5643 10-May-2004 16:00

If you register, you are asked for your imei number. When you go to the device upgrade area you will see the vodafone nz 1.66 rom on offer. They tie the imei number into the website which determines which rom you see if you are registered. I downloaded the rom and have the vodafone todat screen etc and all the correct settings. The rom is still buggy though, infact the biggest issue with this device is the OS and bugs, on all versions! The windows mobile 2003se edition rom should be available at the end of the month.

freitasm

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#5644 10-May-2004 16:26

Yep, I have registered on Club i-mate for a while now. I just didn't know that the downloads are actually targeted. It seems strange, since Vodafone NZ is not listed in the Operators Settings download page.

So, you're sure that this page will give me the correct ROM then?

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Kiowa

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#5685 11-May-2004 15:59

Yes thats correct. Tried to put a screen dump of the page showing the Vodafone NZ rom - doesn't work here, do you have an external email address I could send it too?

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