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jamestown

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#899 12-Jan-2004 05:59
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First of all, thanks to this forum for helping me get LAN and internet access going between my Palm T3 and the Bluetooth dongle on my PC. I was going nowhere until I viewed the tips here. My only remaining problem is that when I try to HotSync through the Bluetooth, the connection starts, the HotSync box comes up on the PC, but stalls on Identifying User. The name doesn't come up on the PC HotSync thingy like it does when I sync using the Cradle, and then it times out. Am I missing something in properly identifying the T3 to HotSync when doing it through the Bluetooth???

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freitasm
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#2701 12-Jan-2004 17:39
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Are you using any personal firewalls? I know your Bluetooth LAN connection is working fine (as per other posts), but you might find that the firewall is blocking specific ports?




 

 

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jamestown

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  #2703 13-Jan-2004 02:03
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I don't think so, unless it's something built into XP. Of course, the Internet is not the problem here, just the HotSync. And the HotSync manager does pop up, it just doesn't get any info on Identifying User. Do you have any ideas on this, like a way to test other info through the virtual serial port??


Thanks

 
 
 
 


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  #2705 13-Jan-2004 07:14
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I'm asking about the firewall because the Bluetooth stack uses sockets to communicate internally and some personal firewalls will block it - even for serial connections (have a look on this thread).

What Bluetooth manufacturer and driver version are you using? If you're not using 1.3 at least I'd suggest updating if possible.




 

 

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jamestown

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  #2708 13-Jan-2004 07:17
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I just bought the TDK bluetooth, so I think it's pretty up to date. Wouldn't the firewall also interfere with the LAN access, which I am not having trouble with?? Maybe not, I don't know. Also, the Sync with the cradle access is no problem. Wouldn't that also be blocked by a firewall? Anyway, I am not aware of a firewall, unless you count Norton Antivirus, and a pop-up blocker that I have.

Steve

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  #2710 13-Jan-2004 07:24
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The software firewall, if you had any could interfere with the LAN access and/or the Activesync. It wouldn't interfere with the ActiveSync via cradle because that is a physical connection direct to the ActiveSync ports, while the the serial connection via Bluetooth is blocked not at the AciveSync point, but before, between parts of the drivers.

But if you don't have one, don't worry. It certainly is something else. I can't think of anything at the moment. Might post a little later.




 

 

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freitasm
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  #2713 13-Jan-2004 07:53
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Is this a USB adapter? If yes, is it connected directly to your computer, or are you using a USB hub? If using a hub, please move the adapter to a direct connection to your computer.




 

 

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jamestown

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  #2715 13-Jan-2004 08:29
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AHA, maybe a little light. Yes it is a USB and yet it is in a hub. I am at work now, I will try that when I get home. It's 2:30 PM here now.

Thanks again.

 
 
 
 


jamestown

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  #2725 13-Jan-2004 13:53
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You are a genius!!!!! I plugged the Bluetooth into the computer directly, and not the hub, and voila, everything is golden. Thank you so much. You are a wonderful resource. Are you located in New Zealand??

Steve

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#2726 13-Jan-2004 14:16
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Thanks, good to know it works now!

Yep, I'm in Wellington, New Zealand. Where are you?




 

 

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chrism
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  #4552 3-Apr-2004 01:50
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I know it has been a little bit since there was activity on this thread, but when I ran into the exact same problem (palm freezing on "Identifying" user during serial bluetooth hotsync) this was one of the only useful items that came up when searching the web - I thought I should give some back and explain how i tackled this issue after 4 days of trying.

My system is: XP Pro, Billionton Bluetooth USB dongle & Palm Tungsten T3

Ok, the problem was this: My T3 was working for bluetooth hotsyncs just after I got it. I ran into problems getting a LAN connection (as many others have) but managed to get that working (it turned out to be Sygate personal firewall being odd). I didn't do a bluetooth hotsync for a few weeks, then when I came to do one, surprise surprise, it wasn't working. Bluetooth would connect and the hotsync manager would fire up, but the palm would stall on "Identifying user", then the desktop hotsync would drop after a few seconds, then the palm would timeout with an error.

The only things I can think of which had changed was an install of SP1 for XP and moving the USB bluetooth dongle to another USB port, which caused XP to locate drivers again (!?).

I literally tried everything (including the excellent information given on this thread):
* stuffing about with my firewall (dropping, reconfiguring, re-installing, killing).
* getting the newest drivers from billionton (which made everything stop working, I had to remove these and re-install the packaged drivers)
* re-install of palm software
* re-install of XP (it needed it anyway)
* moving the USB dongle to different ports, including USB hubs
* complete removal and re-creation of all connections on the palm
* walkthrough of every palm tutorial I could find on the subject and every other bit of info I could find on palm's knowledge base
* one by one removal of the "local services" offered by the BT device - this is where I found the problem. After removing everything except for the PIM sync services, the serial service and LAN service, the desktop hotsync manager stared acting VERY erratic during hotsync attempts - ie: it would open and close repeatedlyuntil the palm timed out.

Throughout all of this, my LAN/internet connection via bluetooth was working fine.

Eventually, what fixed the problem was to remove all blue tooth serial services (virtual bluetooth com ports) via the blue tooth software, then to physically remove the com ports with the windows device manager. I then re-installed ONE serial port (com7) using the bluetooth software.

This has been fully tested along side all other bluetooth local services, with serial and LAN syncs, with normal USB syncing and on a motherboard USB post & a USB hub - it works fine.

I hope this helps others because this has been a real pain to get working. The only thing I can suggest which might have caused this was that when XP recognised a new USB device when I re-attached the bluetooth dongle, it might have corrupted the virtual COM ports created by the bluetooth software - who knows?

regards

chris mclean

apoll-o
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#6895 28-Jun-2004 21:09
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I had the same problem with bluetooth hotsync (stopping at the user ID stage). After reading the very useful solution posted above I had the idea to change the COM ports used for the hotsync from COM3 to COM8 (which was available). The hotsync then worked correctly. This is probably a quicker and easier way to sove this problem - I guess this might be required each time the computer is restarted?

paliz
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  #7263 20-Jul-2004 06:00
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I tried this solution as well, but unfortunately I had no luck...I uninstalled the Bluetooth COM Ports from the Device Manager and the removed the Bluetooth Serial Port in my Bluetooth software...I then restarted the PC and then reinstalled the Bluetooth Serial Port using my Bluetooth software...but I still can't get past the 'Identifying User' screen... I can connect successfully via Bluetooth to view webpages and download & send email, but not Hotsync...really annoying...

I tried disabling my Firewall, but that had no effect...I don't know what else to try? Any suggestions?

Peter

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#7264 20-Jul-2004 07:31
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Are you using Zone Alarm? Even when disabled it still causes problems. Try setting it to medium.




 

 

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paliz
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  #7266 20-Jul-2004 07:46
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Yep, I'm using ZoneAlarm - but I shut it right down, so that shouldn't cause any problems...I've also added my Bluetooth Adapter's IP address as well as my Palm T3's IP address to the Trusted zone...

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#7267 20-Jul-2004 07:49
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You have shutdown it after it started with Windows, or removed the Start with Windows option? It's not the same.




 

 

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