Internet Stability Tests. Results related to PS5.

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LoganMcArthur

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#320402 10-Aug-2025 01:42

Hi all, have been posting recently over an issue with no resolve. Believe I may have found the issue.

I have attached screenshots of both Internet stability tests (1 from PC - 1 From the web browser on PS5 itself). These are showing my results.

Overview - PS5 - pretty much brand new. Ethernet Cable directly to it. Internet plan is 900 download - 500 550 upload or there abouts. Have never had an issue until the last few days. Have fully reset in " Soft Mode" the ps5 etc etc to no resolve. Last ditch effort was to run a stability test on both the console with ethernet and PC with wifi. I have attached the results.

My Question is - should i get in touch with my IPS (Spark) to see what they can do? potentially a new moderm etc? Let me know your thoughts. I have attached screenshots below.

LoganMcArthur

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#3401367 10-Aug-2025 01:47

Apologies, please see attached - these are results from PS5 with ethernet.

freitasm

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#3401373 10-Aug-2025 07:16

Have you tried a different Ethernet cable from router to device? And from ONT yo router?

Have you recently enabled QoS or traffic privatisation on your router?

Have you tried after a factory reset on your router?

Have you tried with only the PS5 connected?

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LoganMcArthur

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Master Geek
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#3401443 10-Aug-2025 12:04

Hi Mate - have tried these things. Bizarre thing is / never had an issue until 3 - 4 days ago. Prior was working perfectly fine.

Chills

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#3401444 10-Aug-2025 12:06

Just to be 1 hundred percent sure, this is direct ethernet through one cable into your router. Not using powerline adapters, ethernet into a wireless Deco / extender.

LoganMcArthur

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#3401461 10-Aug-2025 13:20

Hi Chills, direct cable from Spark Standard issue router to the ps5.

freitasm

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#3401465 10-Aug-2025 13:31

LoganMcArthur:

freitasm:

Have you tried a different Ethernet cable from router to device? And from ONT yo router?

Have you recently enabled QoS or traffic privatisation on your router?

Have you tried after a factory reset on your router?

Have you tried with only the PS5 connected?

Hi Mate - have tried these things. Bizarre thing is / never had an issue until 3 - 4 days ago. Prior was working perfectly fine.

Your reply doesn't clarify.

I asked "Have you recently enabled QoS or traffic privatisation on your router?" so the answer is Yes/No. The reason I asked is because QoS can have some bad side effects in underpowered or crappy routers.

Similarly, "Have you tried after a factory reset on your router?" and you say the issue started three to four days ago. So you have done a factory reset after the issue started?

And you swapped the cables from ONT to router, and from router to PS5 too?

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freitasm

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#3401466 10-Aug-2025 13:36

Also, it doesn't help that you seem to be discussing the same issue in different threads, and not posting the complete replies in either.

You said in the other thread "Only seems to be happening on the one that is connected to the ethernet cable."

This means a lot of the questions asked here, which you have not completely answered are invalid now.

For example, replacing the cable between the ONT and router (which I asked before) is irrelevant, if a second console is not having this problem. But this other console is working ok over Wi-Fi, so again, have you tried replacing the cable from router to PS5?

If the other console is working ok, then it's obviously not a problem on the ISP side. Again, if we knew in this thread all the details them would not waste time asking this.

Seeing you are not actually helping us help you, I'm out of this topic.

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LoganMcArthur

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Master Geek
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#3401470 10-Aug-2025 14:07

Hi Mate, apologies for the vague information I have provided. I’m trying my best.

Chills

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#3401473 10-Aug-2025 14:24

Is someone able to merge these threads, or close one and direct to the other as it is the same issue. I am primarily replying to https://www.geekzone.co.nz/forums.asp?forumid=64&topicid=320364&page_no=2#3401464

michaelmurfy

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#3401561 10-Aug-2025 20:39

Locking this. Continue on the other thread.

@LoganMcArthur there is some advise in this thread and the other of things to try. Please try these and report back.

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